Recent Posts

SERVPRO® of Tustin Is Growing | New Ownership

11/29/2021 (Permalink)

After 30 years with SERVPRO® of Tustin, Bill and Dorthy Bisaha are retiring! For friends and valued partners of SERVPRO® of Tustin, we want to let you know the team is still here to help you 24/7. 

The company was sold to Thom & Gina Hoge and Matt Wilson. 

DON'T WORRY... Thom, Gina & Matt are not new to SERVPRO®. Bill & Dorthy chose to sell to them because they knew they would be able to take care of the customers and VIP clients the way they did, if not better.

MEET THE NEW TEAM - They are a great team!

- Thom & Gina Hoge have successfully owned and operated four (4) SERVPRO franchises for the last 12 years - SERVPRO® of Downey, Montebello, Compton, & Vernon. They are ranked as one of the Top 100 Franchises in the country. Thom is well known as a subject matter expert (SME) for water, fire, smoke, and mold-related projects. He is often called out by insurance carriers to help on complicated losses or losses where fraud or over-charging may be involved. Thom will tell you: "If you have a problem call me on my cell 24/7 - (714) 553-4403."

Matt Wilson is a certified IICRC Instructor. Matt and Thom love the science – they are nerdy like that. Before they bought the franchise, for 19 years Matt has worked for SERVPRO Corporate as the Trainer Director where he oversaw 110 franchises throughout LA, Riverside, San Bernardino & San Diego Counties. If you have a technical issue he can help.

WHAT THIS MEANS FOR YOU…

It means that Thom and Matt will be giving you VIP treatment while Bill & Dorthy enjoy some much-needed rest and relaxation.

The new SERVPRO® will now be able to deliver:

  • Even Faster Response and On-Site Times
  • 24/7 Emergency Service
  • Exceptional Customer Service
  • Highly Trained Technicians
  • Utilization of Advanced Technologies and Methods

Bill and Dorthy “THANK YOU” for making SERVPRO® of Tustin your Restoration, Cleaning, & Reconstruction company of choice over the years.

Thom & Matt, and the entire SERVPRO® team look forward to working with all of you now and into the future!

Our Los Angeles and Orange County SERVPRO teams look forward to assisting you with all of your restoration, cleaning, and reconstruction needs!

Happy Customers in Tustin?

7/28/2021 (Permalink)

servpro logo thumbs up We have been restoring property damage in Orange County for over thirty years.

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park have been restoring residential and commercial property damage in Tustin and Orange County for over thirty years! Here are some Google Reviews that say it all:

“SERVPRO came to my house to do a covid cleaning, and they were super responsive, professional, and friendly! They gave me the direct number of the person who would be cleaning my home, and he was readily available to answer any of my questions. They told me they could come the next day, and they even lowered their price by $200 to accommodate my situation. The cleaning was quick and effective, and it gave my roommate and me great peace of mind. I highly recommend SERVPRO!” Zoe Massman-Johnson

“SERVPRO of Tustin handled really complicated water damage that we had in our condo in Rancho Santa Margarita. It flooded not just our unit, but our two lower neighbors as well. Everyone was well taken care of and the crew was really great at explaining the process the entire time. Thank you to their entire team for a job well done!” Troop Cookies

Call Us Today!

When you have a property damage emergency, SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park are ready to respond 24-hours a day. Call us today at 714-480-1340. We’ll restore your property damage in Tustin, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Sewage Backup in Villa Park Business?

7/16/2021 (Permalink)

Servpro of Tustin & Orange Villa Park 714-480-1340 We respond to sewer backup emergencies 24-hours a day in Orange County.

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park responds to commercial property sewer backups throughout the year in Villa Park and offer these tips from the Insurance Information Institute for preventing sewer backups in your sewer lateral and in the city main:

  • Properly dispose of grease

Cooking oil should be poured into a heat-resistant container and disposed of properly after it cools off, not in the drain. Washing grease down the drain with hot water is unsatisfactory. As the grease cools off, it will solidify either in the drain, the property owner's line, or in the main sewer causing the line to constrict and eventually clog.

  • Properly dispose of paper products

Paper towels, disposable (and cloth) diapers, hygienic wipes, and feminine products do not deteriorate quickly and can cause a great deal of trouble in the property owner's lateral as well as in the city main.

  • Periodically cut tree roots

If you have continuing problems with tree roots in your lateral, you may have to regularly have the roots cut by a professional.

  • Replace your line with a new plastic pipe

Plastic pipe will prevent tree roots from entering your line so replace your line and tap with a new plastic pipe.

  • Install a backwater prevention valve to prevent sewer backflows

Call Us Today!

When you have a sewer backup emergency, SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park are ready to respond 24-hours a day. Call us today at 714-480-1340. We’ll restore your sewage problem in Villa Park, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange/Villa Park are Independently Owned and Operated.

Smoke Alarm Safety Tips for in Tustin?

7/12/2021 (Permalink)

We respond to fire damage emergencies 24-hours a day in Orange County.

Smoke Alarms Save Lives in Tustin.

Do you recall the last time you inspected your home’s smoke alarm system? For over thirty years SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park have been responding to fire damage emergencies in Orange County and we have witnessed firsthand the difference smoke alarms can make. Here is some information from the National Fire Protection Association about smoke alarms:

Smoke Alarms Safety Tips

  • A closed-door may slow the spread of smoke, heat, and fire
  • Install smoke alarms in every sleeping room and outside each separate sleeping area
  • Install alarms on every level of the home 
  • Smoke alarms should be interconnected so when one sounds, they all sound 
  • Large homes may need extra smoke alarms
  • Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working.
  • When a smoke alarm sounds, get outside and stay outside
  • Replace all smoke alarms in your home every 10 years

Call Us Today!

When your home or commercial business is damaged by fire, SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park are Here to Help. ® Our technicians are on-call 24-hours a day in Tustin to respond to fire damage emergencies. Call us today at 714-480-1340. We’ll restore your fire damage, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Water-damaged Hardwood Floor in Tustin?

7/5/2021 (Permalink)

We are trusted leaders in water restoration services in Orange County.

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park know the importance of mitigating water damage quickly. The longer water is allowed to remain standing, the more time-consuming and expensive the repairs will be. Here is a timeline that describes the damage water can do to a structure within one week:

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path
  • Water is absorbed into walls, floors, upholstery, and belongings
  • Furniture finishes may bleed, causing permanent staining on carpets
  • Photographs, books, and other paper goods start to swell and warp

Hours 1 - 24

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper goods spread and stain
  • A musty odor appears

48 Hours to 1 Week

  • Mold and mildew may grow and spread
  • Doors, windows, and studs swell and warp
  • Metal begins to rust and corrode
  • Furniture warps and shows signs of mold
  • Paint begins to blister
  • Wood flooring swells and warps
  • Serious biohazard contamination is possible

Call Us!

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park is on-call 24-hours a day in Tustin to respond to water damage emergencies. Call us today at 714-480-1340.

Franchises are Independently Owned and Operated.

Satisfied Customers in Orange?

6/21/2021 (Permalink)

Servpro 5 star reviews We are committed to delivering an exceptional customer experience in Orange County.

Happy Customers

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park has been serving the cleanup and restoration needs of Orange residents and commercial businesses for over 30 years, and we are committed to creating the best customer experience for every customer we serve. Here is a customer testimonial from our website:


“The stress of having a flood at our home was made easier by SERVPRO of Tustin. We discovered a major water leak in our upstairs master bath and bedroom which also flooded our garage.  Our insurance company called SERVPRO who responded and stayed at our home until 4 a.m.  They showed up every day (and on time) to check on the drying process.  When that was completed, we had their crew repair the walls and paint. That crew was great. The last thing that needed to be done was to stretch, clean and deodorize our carpet.  Again, the SERVPRO crew showed up on time and did not leave until everything was perfect. I can't say enough about how professional everyone at this company has been. I would like to especially thank Joe Valencia who is a perfectionist when it comes to his job.  Great work by this company and I would recommend them to anyone.” Jerry N., Orange, CA

Call Us Today!

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park is on-call 24-hours a day in Orange to serve you. Call us today at 714-480-1340.

Franchises are Independently Owned and Operated.

Apartment Complex Property Damage in Villa Park?

6/14/2021 (Permalink)

We are trusted leaders in commercial restoration in Orange County.

Commercial Cleanup and Restoration Services for Any Size Business

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park has been serving the restoration and rebuilding needs of commercial businesses in Villa Park for over 30 years, and we know how important it is for a business that has been compromised by fire or water damage to get back up and running as quickly as possible. Our extensive experience in the restoration industry allows us to quickly and efficiently restore any size loss quickly and efficiently and with minimal disruption to your customers and employees.

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Apartment Complexes and Rental Units

When it comes to restoration in rental units, our employees have property management experience and understand the nuances of successfully navigating between tenants and property managers to get the job done.

Call Us Today!

When you have a commercial property damage emergency, SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park has a team of highly trained technicians on-call and ready to respond to any size emergency 24-hours a day in Villa Park. Call us today at 714-480-1340. We’ll restore your commercial damage, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange/Villa Park is Independently Owned and Operated.

Tropical Storm in Tustin?

6/7/2021 (Permalink)

We are trusted leaders in storm mitigation in Orange County.

A Severe Tropical Storm in Southern California?

In 1939 a tropical storm made a direct hit on Southern California in Long Beach, killing forty-five people on land. This storm was so devastating that the National Weather Service opened a Southern California office in 1940. The Pacific hurricane season begins on June 1, in the Central Pacific region, and ends on the last day of November each year. California ocean temperatures are too cold to sustain a hurricane in Southern California, but if our ocean temperatures continue to rise, the possibility of hurricane remnants making their way up the California coastline will increase, and Southern California could be hit by another strong tropical storm like the one that landed in 1939.

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park are ready to respond to any form of storm damage Tustin residents may experience. Our technicians have the advanced training, specialized equipment, and experience to mitigate and remediate storm damage no matter how extensive the damage may be. 

Call Us Today!

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park have a team of highly trained technicians on-call and ready to respond to your storm damage emergency 24-hours a day in Tustin. Call us today at 714-480-1340. We’ll restore your storm damage, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange/Villa Park are Independently Owned and Operated.

Candle Fire in Lake Forest Bedroom?

6/2/2021 (Permalink)

Candles in Bedroom We are trusted leaders of fire restoration in Orange County.

Candle Fire in the Bedroom?

According to the National Fire Protection Association (NFPA), roughly one-third of home candle fires started in bedrooms between 2014 and 2018. SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park respond to fire damage emergencies throughout the year in Lake Forest, and we see the damage candle fires cause.

Here are some candle safety tips from the NFPA:

  • Be sure to blow out all candles when you leave the room or go to bed
  • Avoid the use of candles in the bedroom and other areas where people may fall asleep
  • Keep candles at least one foot away from anything that can burn
  • Never leave a child in a room alone with a burning candle
  • Use candle holders that are sturdy and won’t tip over easily
  • Put candle holders on a sturdy, uncluttered surface
  • Light candles carefully
  • Don’t burn a candle all the way down
  • Put it out before it gets too close to the holder or container
  • Never use a candle if oxygen is used in the home
  • Never use candles during a power outage (use flashlights)

Call Us Today!

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park have a team of highly trained technicians on-call and ready to respond to your fire damage emergency 24-hours a day in Lake Forest. Call us today at 714-480-1340.

SERVPRO of Tustin and SERVPRO of Orange/Villa Park are Independently Owned and Operated.

Mold Problem in Irvine Business?

5/24/2021 (Permalink)

Microscopic view of mold We are trusted leaders of mold mitigation and remediation in Orange County.

Unidentifiable Musty Odor in Irvine Business?

This picture looks like it could be an image from the recent Mars expedition, but it is actually a closeup of mold spores! SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park have been mitigating commercial mold damage for over thirty years in the Irvine area. Here are some interesting facts from our website about mold:

  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas
  • Mold is present almost everywhere, indoors and outdoors
  • Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or air conditioning and heating systems or even hitch a ride indoors on your clothing or a pet
  • Mold spores thrive on moisture
  • Mold spores can quickly grow into colonies when exposed to water
  • Before mold remediation can begin, any sources of water or moisture must be addressed, or the mold may return
  • Even higher-than-normal indoor humidity can support mold growth
  • Keep indoor humidity below forty-five percent

Call Us Today!

When your commercial business has a commercial mold damage emergency, SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park have a team of highly trained technicians on-call and ready to respond 24-hours a day. Call us today at 714-480-1340. We’ll restore your commercial mold damage in Irvine, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange/Villa Park are Independently Owned and Operated.