Because We Care!
At SERVPRO, our number one priority is to make our customers happy. It may sound like the impossible task; after all, we are arriving on the scene when circumstances for our customers are devastating. A fire in their home, a busted pipe which has caused water damage in their kitchen, mold in their office buildings. These are difficult situations emotionally which is all the more reason for our employees to be sensitive to what our customers are dealing with. Many times, depending upon the damage we are mitigating, we could spend days, weeks, or even months in customer’s home or office. We get to know our clients one on one. We get to meet their children. We get to hear about their families. We know their pets’ names. We get to know them by carefully handling all of their cherished possessions, sometimes cleaning them and packing them away until their homes are restored. At the end of the day, we are just people helping people. That’s what it’s all about.
Why SERVPRO?? Because we care about our customers...And they know it!
What SERVPRO of Tustin Will Do For You!
- Customer Service
- Fast response, 24 hours a day, 7 days a week
- Customer contacted within half hour from notice of disaster
- On-site in less than 4 hours to start mitigation services – often under 90-minutes
- Within 8 business hours client is briefed on the scope of damage
- Customer Service will provide regular updates on job progress
- Itemized billings and digital photos on every job
- Emergency Disaster Services
- Fire and smoke cleaning and restoration of structure and content
- Sewage and gray water extraction, cleaning and sanitizing
- Document drying and restoration
- Mold remediation
- Board up, Fencing and Glass cleanup services
- Trauma Scene Cleanup
- Other Services
- Free Emergency Response Profile (ERP)
- Contents pack-out and storage
- Carpet cleaning and spotting
- Carpet repairs-stretching, seaming & relays
- Spotting, deodorization and drying
- Upholstery and fabric wall cleaning
- Sanitizing & deodorization (animal, chemical, smoke, etc.)
- Application of fabric and fiber protectant
- Thermal imaging
- Fine art restoration in partnership with the Chicago Conservation Center
- Roof wrapping and tarps
- Air-duct cleaning
- Hoarding cleanup
SERVPRO of Tustin is part of a national franchise with over 1,600 offices nationwide. We are the preferred restoration vendor for facility and property managers throughout Southern California. SERVPRO of Tustin responds to disasters day or night. Our involvement in BOMA, IREM, IFMA, SCAA, CACM and CAI, keeps us informed of the concerns unique to property and facility managers.
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We are Cleaning Experts
SERVPRO is Here to Help during this time of need
During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.
We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:
- Kitchen/Food Areas
- Retail Spaces
- Water Fountains
- Sales Counters
- Carpets and Rugs
- Stair Handrails
- Elevator Cars
- Playground Equipment
- Fitness Equipment
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.
Call Today for a Proactive Cleaning
If your home or business needs deep cleaning services, call the experts today –SERVPRO of Tustin, Orange/ Villa Park 714)480-1340
When you experience a flood at your home or place of business, you can't afford to lose important documents or paper goods to water damage. Using state of the art technology, SERVPRO is well equipped to properly dry and recover paper goods ranging from paper files to books to x-rays and photos.
Why use SERVPRO for document restoration?
The SERVPRO document restoration facility uses the latest vacuum free-drying method in addition to gamma irradiation technology for sterilizing. The facility is under 24 hour surveillance and is managed by HIPPA Master-certified technicians to ensure proper safety and privacy of your documents. The SERVPRO document restoration team has the capacity to handle large scale commercial losses and smaller residential jobs.
Are there other services than just document drying?
Yes there are! In addition to drying your documents, SERVPRO also offers cleaning/disinfecting, re-jacketing, digitizing, and deodorization. No matter your document restoration needs, SERVPRO is "Here to Help"!
There's no time to waste! Call us today at 714-480-1340
When Our City Businesses Suffer Storm Damage
When Tustin and Orange businesses suffer serious damage after storm events, SERVPRO of Tustin will work around the clock to clean up any debris and to restore the property to preloss conditions. We understand that commercial storm damage can be very costly in terms of productivity; that is why it is always our goal to get your business back up and running as quickly and as seamlessly as possible.
We Have the Resources to Handle Large Commercial Storm Damage
When a storm hits Orange County, we can scale our resources to handle large-loss commercial restoration projects. We have access to equipment and personnel from a network of over 1,600 Franchises across the country, as well as elite Disaster Recovery Teams that are strategically located throughout the United States.
If your business is ever damaged by severe floods or storms, call us right away at (714)480-1340. Disaster can strike when we least expect it, but SERVPRO of Tustin will be there to help you weather the storm.
What You Should Know About Thunderstorms
They may not happen often in Orange County, but they do occur from time to time and it’s important to be prepared in the event that they cause flooding in your home or business. Thunderstorms typically bring a lot more rain than a typical shower that we’ll see in Southern California. Because of this, many homes may experience flooding when thunderstorms do occur.
What to do:
We’ve been experience record breaking heat throughout Southern California this summer. If that heat is paired with high humidity, that could mean thunderstorms. Check that your home is prepared for heavy rainfall now, before rain hits. Maintain regular maintenance of your roof, gutters, downspouts, etc., and take care of any needed repairs right away. If and when there is a thunderstorm in your area, keep an eye on your home for any signs of a water leak. If you do experience a leak, call someone to come out and have it fixed right away, and give SERVPRO of Tustin a call to begin the dry-out process. Water damage left untreated can become an even bigger problem.
Another possible issue when there are thunderstorms is lightning. Your home may be out of harm’s way in terms of rain and water damage, but it could still be in range of a lightning strike. Though chances are low that lightning will strike your home, it is still a possibility. A lightning strike could unfortunately start a fire in your home. Be sure to have an emergency plan for your whole family in case there is a fire. SERVPRO of Tustin can also take care of restoration for fire damage should that be needed. There is not much to do to prevent a lightning strike to your home. If you want you can invest in a lightning rod or lightning protection for any tree that is taller than your home.
Hopefully if we do get any thunderstorms this summer, your home will be ready. We’re always here to help.
Does Your Home Have Damaged Caused By Fire
Was your home recently damaged by a kitchen or other source of fire/smoke? Are you searching the web for DIY tips on how to clean up the damage yourself? Here are four reasons why you may want to hire a professional restoration company.
Hidden Health Hazards
Unfortunately, the dangers of a fire don’t end once it’s extinguished. Smoke and soot damaged structure and contents has lingering residue which could be hazardous to your health. Soot is the residue from the incomplete combustion of objects. Organic materials, plastic, foam, textiles and other household materials don’t burn cleanly. The soot produced can be the result of the chemical reaction caused the extreme heat of the fire or from materials that didn’t burn completely.
If the materials disturbed contains toxic chemicals, the soot particles floating in the air may contain cancer-causing asbestos fibers, ammonia, tar, formaldehyde, etc. Walking through your fire-ravaged home could allow chemically-laden soot to get into your eyes, lungs and skin.
Exposure to soot in a fire-damaged home is obviously at its highest during the cleanup process. This is why professionals take the precautions of testing, wearing personal protective equipment as needed. If the cleaning is not done completely, the health effects of smoke could linger for years. Leave fire restoration to professionals who can employ deep-cleaning techniques to truly restore your home to its pre-fire condition.
Specialized Equipment, Products and Know-How
Cleaning solutions and a dust mask are not nearly enough to adequately clean up fire and smoke damage. Common household products and cleaning techniques are not always sufficient to clean up the soot and odor. A thorough cleaning of the structure and contents in the home eliminates the residual odors and removes the lingering health threats of fire residue. Professional tools and the knowledge of proper cleaning techniques – are at the heart of a thorough, safe fire restoration.
Also, be aware that laundering smoke-damaged clothing in your washer could deepen the damage and leave undesired odors in the washing machine. Fabric/Garment Restoration professional have the techniques to clean and salvage contents damaged in a fire.
Salvageable Furniture and Other Household Goods
Experienced restoration professionals can assess what can be restored and what is damaged beyond repair/restore. With advanced recovery techniques, a fire restoration contractor can help minimize your losses and restore or treasures. But, if an item is beyond repair and are truly unrecoverable a restoration professional will inventory the items and then and dispose of them properly.
Restoration Professionals Expedite the Process
Restoring your home back to its pre-fire damage condition is not a straightforward task. There are belongings to salvage, cleanup to do, and the home’s structure to repair. Then, there is working with the insurance company and their claim’s process. The entire process is a headache to attempt yourself.
In fact, your efforts to save money with DIY fire restoration could easily backfire if you throw out salvageable belongings and don’t complete insurance claims correctly. The time it takes to perform the cleanup without help could also be detrimental. More damage can occur if soot is not cleaned up promptly. Relying on a fire restoration contractor who’s familiar with every aspect of the disaster recovery process is a much better option.
Schedule Professional Fire Restoration Services
SERVPRO of Tustin’s team is ready to respond and provide affordable, convenient fire and smoke damage restoration services. We make the recovery process as quick and painless as possible. Contact us today to learn more about our fire restoration services.
The Summer Heat May Affect Your Appliances
You know those hot summer days when you can feel the sun sucking away all your energy? Well, the same thing can happen to your household appliances during the summer too. When the weather gets hot, there are some preventative measures you can take to protect the systems and appliances in your home.
The higher temperatures outside can create a buildup of moisture on your appliances inside. This extra moisture can cause appliances to degrade faster, and can potentially cause electrical shocks. Appliances can also sweat, causing water to settle around cords and wires. It can also flood the interior of the system, which can potentially lead to mold.
You also must be wary of your appliances overheating. Appliances may have higher surface temperatures, and can lose function when overheated, or require more electricity to work properly. Most appliances use more energy during summer months because they have to work even harder to maintain a cool temperature themselves.
AC Units often have to work harder in the summer because in addition to cooling your home, they also work to remove moisture from the air. Consider installing a dehumidifier with your HVAC system, or using one in rooms where it gets hottest. The dehumidifier can remove moisture from the air and allow the Air Conditioner to work solely on cooling your home.
You should also maintain regular cleaning/maintenance of your unit’s filters and coils in order to ensure that it is working properly. The same should go for your fridge/freezer. Dirty coils can lead to overheating, which could leave you without an AC unit or a fridge.
Your fridge should also be kept somewhere cool (avoid hot garages). Once you find the right place for your fridge, be sure to give it ample breathing room. The fridge needs enough room to release heat, but you don’t want that heat to become trapped and cause the unit to overheat and stop working.
You should maintain regular upkeep and maintenance of all of your household appliances all year long, but it's especially important to be mindful of how they can be affected in this summer heat. Should you require emergency services, call SERVPRO of Tustin 24/7 at 714-480-1340
Do You Have Water Damage To Your Hardwood Floors?
Hardwood floors are a popular flooring option for many homeowners due to their aesthetic as well as the relatively low maintenance required. While hardwood floors are extremely durable, they can be quite vulnerable to moisture. If your home has hardwood floors, it is important that you are always on the lookout for signs of water damage to the wood flooring.
A very common sign of water damage in hardwood floors in known as cupping. This occurs when moisture causes the wood to expand, which then pushes the boards together and deforms them in the center. Another common sign of water damage in wood floors is called crowning. Crowning is essentially the opposite of cupping. While cupping causes a depression in the center of the wood planks, crowning is when the boards are pushed together and result in a raise in the center of the wood boards. Both cupping and crowning can lead to a buckling floor if left unchecked. Buckling is when the floor boards have actually begun lifting from the subfloor, causing considerable damage to your wood floor.
Other signs to be aware of are if the floor starts to crack, the boards are separating, or the wood becomes soft and weak. If you notice any of these signs occurring in your wood floor, you have wood floor water damage, and need to take action to prevent further damage.
The first step in preventing further water damage is to determine the source of the damage. If you have an active leak, it is best to turn of the water to the home and have a leak detector or plumber inspect to determine the cause of leak and make a repair.
You should also call SERVPRO right away to begin the mitigation services. If the floor is salvageable, we can place drying equipment (including a floor drying mat system) to repair the damaged floor to its preloss condition.
If you think your home may be affected by a water damage, give SERVPRO of Tustin a call today! 714-480-1340
This page describes some common signs that you might have mold in your home.
Signs of mold can mean you need a mold inspection. If mold is hidden then you will only find out about it by noticing mold signs.
By noticing mold signs you can find mold early. This can save you a lot of money and a lot of trouble, since you can stop mold before it becomes a much bigger problem.
Another sign of hidden mold is a moldy smell. If the smell is worse in certain rooms then the mold is probably growing near that area.
If the mold smell gets worse when the air conditioning or heating is on then there could be a mold problem in the HVAC, or in your air conditioner or heater.
Sometimes people see mold without realizing. You might have to look closely to identify mold. People often have mold growing in their bathroom, on the grout between tiles. However they do not realize it is mold.
People also might ignore small amounts of mold, even though they can see it. However small amounts of mold means there is enough moisture for mold to grow. It can mean there is more mold in the home.
For example, mold hidden behind a wall eventually grows through. This leads to small spots of mold on the inside wall.
Another potential mold sign is humidity. High humidity can lead to condensation and water accumulation. Things also take longer to dry out when the air is humid. Some molds can live off humidity in the air.
A humidity level above 60% can lead to mold growth. It's best to keep humidity between 30% and 60%. You can buy humidity monitors to keep an eye on the humidity in your home.
If you live near water, such as the coast or a lake, the humidity may be high. Using air conditioning and HVAC can also change the humidity levels indoors.
Condensation may create moisture problems, because the water from condensation can build up. Condensation is also a sign of humidity.
Condensation often occurs on cold surfaces, such as windows and metal pipes. This is because when water vapour in the air touches a cold surface, it cools and becomes liquid.
If you often see condensation, it could be a sign of a moisture problem, and perhaps a mold problem.
Water leaks can be a sign of mold. Leaks in pipes and roofs are the most common. Cracks in walls can also let in moisture. Leaking taps can also create moisture problems.
Leaks are often hidden (for example inside wall cavities or in the attic). If a leak is undetected for a long time, it is very likely to cause mold. If you discover a leak then you should check for mold.
Leaking Roof or Attic
Signs of a leaking roof are water damage on the ceiling below the attic. There will also be signs of water damage in the attic.
Cracks and splits in the roof are another sign. Beams that have gotten moisture in them become weakened. This can lead to the roof sagging.
Another sign you could have mold is if your house has been flooded in the past. Flooding that left materials, like drywall, wet for more than 24 hours probably caused mold.
Past flooding can be a sign you have hidden mold (eg inside wall cavities). It can also be a sign of mold problems in the basement.
The basement is one room which usually doesn't get much ventilation. It is usually cold too, which can lead to condensation. Water can end up running down into the basement, also. If it floods, the basement is usually the worst affected room.
If you notice your basement is often damp, this could be a sign of a mold problem.
Another sign of a water problem is water stains on walls, ceilings and other surfaces. Often stains will be yellowish. If there is mold growing the stain might be darker.
Ceiling leaks often cause water stains in the walls and ceiling. Stains around windows can also be a sign of water intrusion.
When there is a lot of moisture, paint may start to come off surfaces. Paint, or wallpaper, may be peeling, cracked, bulging or bubbling, if moisture is building up behind it.
Rust in the home is a sign of a moisture problem. You might see rust on nails or metal pipes. This could mean you have high humidity, condensation, a water leak, or some other water problem.
When moisture gets into wood, drywall and other materials it can cause bowing. If you see warped walls, or other surfaces, you probably have a moisture problem.
Water problems can deteriorate materials in your home. Seeing building materials which have deteriorated from moisture can be another sign of mold.
When it rains, you may see water building up on the ground near your house. This is usually caused by blocked gutters, or ground sloping towards your house.
It can be a sign of indoor moisture problems, because the water can seep into the walls or the foundation. Blocked gutters can also cause water to run down into the roof, or down the walls.
Look out for rooms with poor air flow. This can be a sign of moisture problems. Ventilation helps to dry out moisture. A lack of ventilation allows moisture to remain much longer.
You might often see water building up, or pools of water around your home. This can lead to mold problems. Sometimes you might be able to see moisture on walls and other surfaces too.
There is often a lot of standing water in the bathroom or kitchen. Steam in these rooms can also create problems.
History of Water Problems
A history of water problems can also be a sign of mold. If your home has previously been flooded, or has had water leaks, then you could have mold.
A dirty or dusty home is more likely to have mold. Mold grows on dust. Dust can also transport mold spores around the home.
Mold Inspection, Testing and Removing
If you notice signs of mold in your home then you should consider having a
Mold Testing also helps to locate mold, especially hidden mold.
If you find mold in your home then you will need to remove it. See the Mold Remediation page for a guide to removing mold