Recent Why SERVPRO Posts

Because We Care!

4/7/2020 (Permalink)

At SERVPRO, our number one priority is to make our customers happy. It may sound like the impossible task; after all, we are arriving on the scene when circumstances for our customers are devastating. A fire in their home, a busted pipe which has caused water damage in their kitchen, mold in their office buildings. These are difficult situations emotionally which is all the more reason for our employees to be sensitive to what our customers are dealing with. Many times, depending upon the damage we are mitigating, we could spend days, weeks, or even months in customer’s home or office. We get to know our clients one on one. We get to meet their children. We get to hear about their families. We know their pets’ names. We get to know them by carefully handling all of their cherished possessions, sometimes cleaning them and packing them away until their homes are restored. At the end of the day, we are just people helping people.  That’s what it’s all about.

 Why SERVPRO?? Because we care about our customers...And they know it!

What SERVPRO of Tustin Will Do For You!

3/18/2020 (Permalink)

  • Customer Service
  • Fast response, 24 hours a day, 7 days a week
  •  Customer contacted within half hour from notice of disaster
  •  On-site in less than 4 hours to start mitigation services – often under 90-minutes
  •  Within 8 business hours client is briefed on the scope of damage
  •  Customer Service will provide regular updates on job progress
  •  Itemized billings and digital photos on every job
  • Emergency Disaster Services
  •  Fire and smoke cleaning and restoration of structure and content
  •  Sewage and gray water extraction, cleaning and sanitizing
  •  Document drying and restoration
  •  Mold remediation
  •  Board up, Fencing and Glass cleanup services
  •  Trauma Scene Cleanup
  • Other Services
  •  Free Emergency Response Profile (ERP)
  •  Contents pack-out and storage
  •  Carpet cleaning and spotting
  •  Carpet repairs-stretching, seaming & relays
  • Spotting, deodorization and drying
  •  Upholstery and fabric wall cleaning
  •  Sanitizing & deodorization (animal, chemical, smoke, etc.)
  •  Application of fabric and fiber protectant
  •  Thermal imaging
  •  Fine art restoration in partnership with the Chicago Conservation Center
  •  Roof wrapping and tarps
  •  Air-duct cleaning
  •  Hoarding cleanup
    SERVPRO of Tustin is part of a national franchise with over 1,600 offices nationwide. We are the preferred restoration vendor for facility and property managers throughout Southern California. SERVPRO of Tustin responds to disasters day or night. Our involvement in BOMA, IREM, IFMA, SCAA, CACM and CAI, keeps us informed of the concerns unique to property and facility managers.
    Call us at
    714-480-1340

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –SERVPRO of Tustin, Orange/ Villa Park 714)480-1340 

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html 

The Summer Heat May Affect Your Appliances

2/26/2020 (Permalink)

You know those hot summer days when you can feel the sun sucking away all your energy? Well, the same thing can happen to your household appliances during the summer too. When the weather gets hot, there are some preventative measures you can take to protect the systems and appliances in your home.

The higher temperatures outside can create a buildup of moisture on your appliances inside. This extra moisture can cause appliances to degrade faster, and can potentially cause electrical shocks. Appliances can also sweat, causing water to settle around cords and wires. It can also flood the interior of the system, which can potentially lead to mold.

You also must be wary of your appliances overheating. Appliances may have higher surface temperatures, and can lose function when overheated, or require more electricity to work properly. Most appliances use more energy during summer months because they have to work even harder to maintain a cool temperature themselves.

AC Units often have to work harder in the summer because in addition to cooling your home, they also work to remove moisture from the air. Consider installing a dehumidifier with your HVAC system, or using one in rooms where it gets hottest. The dehumidifier can remove moisture from the air and allow the Air Conditioner to work solely on cooling your home.

You should also maintain regular cleaning/maintenance of your unit’s filters and coils in order to ensure that it is working properly. The same should go for your fridge/freezer. Dirty coils can lead to overheating, which could leave you without an AC unit or a fridge.

Your fridge should also be kept somewhere cool (avoid hot garages). Once you find the right place for your fridge, be sure to give it ample breathing room. The fridge needs enough room to release heat, but you don’t want that heat to become trapped and cause the unit to overheat and stop working.

You should maintain regular upkeep and maintenance of all of your household appliances all year long, but it's especially important to be mindful of how they can be affected in this summer heat. Should you require emergency services, call SERVPRO of Tustin 24/7 at 714-480-1340

Planning Ahead. Emergency Ready Profile

11/7/2019 (Permalink)

A Company’s ability to recover quickly from unforeseen calamities reduces the time business is interrupted.  It is imperative that business enterprises dvelop a strategic plan that ensures a prompt recovery, be it from an area-wide disaster or internally caused damage.

SERVPRO’s Emergency Ready Profile (ERP) is a cloud based application that can be utilized to gather important information about a company’s property and strategic vendor partners.  This information is vital to a business’s ability to respond quickly an appropriately to disasters – both big and small.  SERVPRO of Tustin will assist in creating your ERP and form a partnership with management teams to prepare for and respond to any size disaster with the customized profile.  We will work with your business as a vendor partner to plan and prepare for the quickest recovery and restoration for any unexpected crisis.

While, we at SERVPRO of Tustin are here in Southern California are ready to dispatch our crews to any size disaster, we also have the backup of a national team of offices with resources and depth of experience to help in a catastrophic disaster when local resources may be stretched thin.   We are ready for whatever may happen!

Call us and we’ll guide you through putting together your customized Emergency Ready Profile.

SERVPRO of Tustin Goes The Extra Mile For Its Customers

4/9/2019 (Permalink)

When you experience damage to your property, whether it be water damage, mold, fire and smoke damage, or something else, SERVPRO of Tustin is ready to go that extra mile to make it all "Like it never even happened."

From the initial contact and throughout the completion of the job, our experienced customer support team along with our knowledgeable field technicians will guide you through every part of the process. We are available 24/7 to answer any questions or concerns about your emergency. 

Having been serving the community for over thirty years, our team has seen just about anything that can occur at a property. Even if your emergency requires something beyond our capabilities, we will coordinate with trusted partners and manage every step of the way to ensure that only the best work is done on your property. 

Whether you simply have a question about something you're dealing with at your property or you require immediate assistance, SERVPRO of Tustin is always "here to help"

No Job Is Too Big Or Too Small For SERVPRO Of Tustin

4/9/2019 (Permalink)

No matter the size of your property emergency, SERVPRO of Tustin is available 24/7 to assist you. We treat all of our customers with respect and thoughtfulness, as we know that even though a job may seem "small" to us, it feels really big when it's happening to you! We treat smaller residential jobs with the same urgency that we do on a large commercial loss.

When it comes to large scale property emergencies at a commercial building, our team is well equipped to get the job done! We have years of experience handling large floods that affect multiple floors of high rise buildings as well as large warehouses with hundreds of thousands of feet affected from a flood or infested with mold. 

Size doesn't matter to us! You can always trust in Tustin!

The Importance of Document Drying

2/26/2019 (Permalink)

When you experience a flood at your home or place of business, you can't afford to lose important documents or paper goods to water damage. Using state of the art technology, SERVPRO is well equipped to properly dry and recover paper goods ranging from paper files to books to x-rays and photos. 

Why use SERVPRO for document restoration?

The SERVPRO document restoration facility uses the latest vacuum free-drying method in addition to gamma irradiation technology for sterilizing. The facility is under 24 hour surveillance and is managed by HIPPA Master-certified technicians to ensure proper safety and privacy of your documents. The SERVPRO document restoration team has the capacity to handle large scale commercial losses and smaller residential jobs. 

Are there other services than just document drying?

Yes there are! In addition to drying your documents, SERVPRO also offers cleaning/disinfecting, re-jacketing, digitizing, and deodorization. No matter your document restoration needs, SERVPRO is "Here to Help"!

There's no time to waste! Call us today at 714-480-1340