Recent Posts

SERVPRO of Tustin Goes The Extra Mile For Its Customers

4/9/2019 (Permalink)

When you experience damage to your property, whether it be water damage, mold, fire and smoke damage, or something else, SERVPRO of Tustin is ready to go that extra mile to make it all "Like it never even happened."

From the initial contact and throughout the completion of the job, our experienced customer support team along with our knowledgeable field technicians will guide you through every part of the process. We are available 24/7 to answer any questions or concerns about your emergency. 

Having been serving the community for over thirty years, our team has seen just about anything that can occur at a property. Even if your emergency requires something beyond our capabilities, we will coordinate with trusted partners and manage every step of the way to ensure that only the best work is done on your property. 

Whether you simply have a question about something you're dealing with at your property or you require immediate assistance, SERVPRO of Tustin is always "here to help"

No Job Is Too Big Or Too Small For SERVPRO Of Tustin

4/9/2019 (Permalink)

No matter the size of your property emergency, SERVPRO of Tustin is available 24/7 to assist you. We treat all of our customers with respect and thoughtfulness, as we know that even though a job may seem "small" to us, it feels really big when it's happening to you! We treat smaller residential jobs with the same urgency that we do on a large commercial loss.

When it comes to large scale property emergencies at a commercial building, our team is well equipped to get the job done! We have years of experience handling large floods that affect multiple floors of high rise buildings as well as large warehouses with hundreds of thousands of feet affected from a flood or infested with mold. 

Size doesn't matter to us! You can always trust in Tustin!

The Myths About Mold

2/28/2019 (Permalink)

When it comes to mold, there are a lot of misconceptions and misinformation that can lead to confusion for homeowners. Just the mention of the word "mold" can cause people to panic. While mold can be a very serious problem and should be taken seriously, it is important to have all the facts to be able to discern myth from fact so that you can make proper and informed decisions when necessary. 

  1. "Bleach Kills Mold"
    While bleach may be able to kill some types of mold on non-porous surfaces, it is unclear whether or not bleach can kill all types of mold, or if it can kill mold on porous surfaces like wood. Bleach is also a very corrosive agent and can pose its own health risks if used to kill mold. It's best to leave it to the professionals. 
  2. "You Don't Have To Remove Mold If You Kill It"
    Even if you are able to kill mold, you may not have removed the allergens that live in the mold. They can still be present even if the mold is killed. To fully protect yourself, removal of the affected areas is often necessary. You have to be careful not to spread the mold spores throughout your home when removing areas affected with mold. Professionals, like us, know how to set proper containment so that the mold allergens don't spread and further contaminate your home. 
  3. "A Little Mold Is Nothing To Worry About"
    If mold has become visible in your home, then chances are it has been growing for some time. Once mold becomes visible, it is important that you have the situation looked at, as there is more than likely more mold behind the surface. 
  4. "Mold Remediation Is Easy To Do On Your Own"
    This is usually not the case. Small areas of mold can sometimes be handled rather easily, but if the problem appears to be pervasive, it is best to call a professional. SERVPRO is always "Here to help!"

Does You Tustin Home Have A Mold Problem?

2/28/2019 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation. Call us anytime at (714) 480-1340

Fire Damage Tips: What To Do Until Help Arrives

2/28/2019 (Permalink)

Experiencing a fire damage situation, whether at your home or place of business, can be scary and stressful. You may not know what to do after the fire is out. 

Safety First

After any fire damage situation, your first priority should be your safety. Is it safe to stay inside your house? If you do stay in the home, be sure to only do activities that are safe for you to perform.

What To Do After A Fire

  • Limit the movement in the home to prevent soot particles from being embedded into the carpet and upholstery
  • Place clean towels or old linens on rugs, upholstery, and high traffic areas
  • Change your HVAC filter to filter our as much of the soot in the air as you can

What Not To Do After A Fire

  • Do not attempt to wash any walls or painted surfaces yourself
  • Do not attempt to use any electrical appliances that may have been close to the fire, hear, or water without consulting an authorized repair service
  • Do not turn on any ceiling fixtures if the ceiling is wet
  • DO no send any affected garments to an ordinary dry cleaner - improper cleaning may cause the smoke odor to set into the clothing

Call SERVPRO of Tustin at 714-480-1340 to schedule an estimate!

The Importance of Document Drying

2/26/2019 (Permalink)

When you experience a flood at your home or place of business, you can't afford to lose important documents or paper goods to water damage. Using state of the art technology, SERVPRO is well equipped to properly dry and recover paper goods ranging from paper files to books to x-rays and photos. 

Why use SERVPRO for document restoration?

The SERVPRO document restoration facility uses the latest vacuum free-drying method in addition to gamma irradiation technology for sterilizing. The facility is under 24 hour surveillance and is managed by HIPPA Master-certified technicians to ensure proper safety and privacy of your documents. The SERVPRO document restoration team has the capacity to handle large scale commercial losses and smaller residential jobs. 

Are there other services than just document drying?

Yes there are! In addition to drying your documents, SERVPRO also offers cleaning/disinfecting, re-jacketing, digitizing, and deodorization. No matter your document restoration needs, SERVPRO is "Here to Help"!

There's no time to waste! Call us today at 714-480-1340

We Like You. Like Us Back!

1/30/2019 (Permalink)

This February, SERVPRO of Tustin is running a social media competition to show our love! Follow or Like us on Facebook and Instagram for chances to win TWO different gift baskets. Each like and follow will equal one entry. Earn one additional entry when you leave a review (on Facebook, Google, and Yelp). Earn FIVE additional entries for each work order you send us!

The first drawing will be held on 2/13 for a "Wine & Movie Night" gift basket. All entries must be in by midnight on 2/12 to be eligible to win on 2/13. 

The Grand Prize drawing will take place on 2/28 for a "Tacos & Tequila" gift basket. All entries must be in by midnight on 2/27 to be eligible to win on 2/28. All entries from 2/13 and before will still be eligible for the Grand Prize!

Prizes will be delivered to the winners on the day of the drawing! Good luck!

Wind damage? Call SERVPRO of Tustin!

1/4/2019 (Permalink)

The Santa Ana winds hit Orange County hard during our New Year's celebrations. Unfortunately for some local residents, the heavy winds didn't just mean no firework shows, it also meant wind damage to their homes.

We were recently called out to a home where an old tree had fallen during the wind storm and knocked over a cinder block fence. We were able to assist them with clean up and removal of the fallen debris. We were even able to help them with a temporary vinyl fence in the area where the fence had fallen over. 

When the winds are really bad, loose limbs and debris in your yard can be blown into your home. If that's the case, you may need assistance in securing your home. SERVPRO of Tustin is adept at boarding up homes, whether it be from storm damage or a break-in, etc. Not only will we secure your home, we will do so without causing any additional damage to the exterior walls of your home. 

If your has been affected by storm damage from the recent rain and wind storms, call SERVPRO of Tustin! 714-480-1340

How To Handle A Roof Leak When It Rains

1/4/2019 (Permalink)

Winter weather in Southern California typically means more slightly chilly days, and sometime even rain. We're not as accustomed to rain and other inclement weather in this area, so your home or property may not be well equipped to handle the upcoming rain. In the event that rain water migrates and finds it way inside your home (whether it be via a roof leak or sliding door or window), there are some measures that you can take to keep the water damage in your home at a minimum. 

If the water is leaking from the roof or ceiling, place an empty bucket or trash can where the water is falling to catch the water and keep it from traveling throughout your home. If water is coming in from a sliding door or window, a bucket may not be able to do you much help. You can try sealing the door or window with trash bags and duct tape to seal the water outside as best you can. You may also want to put trash bags on the floor along with towels. The towels will help with soaking up the water while the trash bags can act as a sort of sealant for the floor. 

Of course if the inside of your property is affected by water damage, you will want to be sure it is dried out properly. Call SERVPRO of Tustin and our team will set up drying equipment and make sure your structure is dried out properly, preventing secondary damage. 

How To Avoid House Fires From Holiday Decorations

12/3/2018 (Permalink)

December is an exciting time of year when everyone is feeling festive and decorating their homes and businesses with Christmas and Hanukkah decorations. It is important to remember that holiday decorations can increase your risk for a home fire. As you deck the halls and trim the tree this year, make sure you are being fire smart. 

Did you know that over fifty percent of home decoration related fires in December are caused by candles? If candles are part of your decoration plans this year, consider switching to battery operated candles; They're safer and you can even set them to turn on with a timer! If you like lighting candles for the smell and ambiance, be sure to always be attentive to the flame and never leave a candle on when you sleep or leave the house. If you need candles for your menorah or candelabra, make sure you keep the candles at leas 12 inches away from anything that can burn. 

Christmas tree fires are not particularly common, but they are incredibly dangerous when they do occur. On average, 1 out of every 45 home fires caused by Christmas trees resulted in death. To avoid Christmas tree fires you should start by picking a fresh looking tree. Older, dried out trees are at a higher risk for fire. Once you bring the tree home, make sure you keep it watered (TIP: If you shake the tree and a lot of needles fall out, that may be a sign the tree isn't getting enough water). Also keep the tree at least 3 feet away from any heat source, including fireplaces, radiators, space heaters, or heat vents. You should also check for faulty lights that could potentially ignite the tree, and turn off the lights when you aren't around to keep an eye on the tree.

In addition to checking the lights on your Christmas tree, you should also be checking all of the lights you put around your home, inside and outside. LED lights are typically safe and won't get too hot, however incandescent Christmas lights can get hot enough to burn or ignite other decorations. Be mindful of where you place your Christmas lights - never place Christmas lights on a metal tree or other metal decorations as they can become charged with electricity and could shock someone. If you are putting Christmas lights outdoors, double check the package and make sure that they are outdoor lights (it should be clearly marked on the packaging). The same goes for extension cords - never use indoor extension cords outside, and be sure not to overload extension cords because they can also get hot enough to burn.

Holiday decorations are typically safe, but it is important to take these aforementioned safety measures to have a safe and happy holiday season.