If you have a fire or water emergency, please call us now at (714) 480-1340

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration

Archived Blog Posts

Smoke-damaged Jewelry in Orange?

5/11/2021 (Permalink)

We are trusted leaders in fire restoration in Orange County.

Smoke and Soot Damage in my Orange home - Yuck!

At SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park, our fire restoration technicians are trained and certified by the Institute of Inspection, Cleaning and Restoration (IICRC), the nonprofit certifying body for the restoration industry. Our technicians are specially trained to use a wide range of cleaning products and techniques and they will pretest every item to ensure it is salvageable before beginning the cleaning and restoration process. Depending on the items being restored, they may use any, or a combination of, the following cleaning techniques:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned
  • Abrasive Cleaning - Involves agitation of the surface being cleaned
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product

Call Us!

When you have a fire damage emergency in your Orange home, SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park are ready to respond 24-hours a day. We will always treat you and your family with empathy and handle your keepsakes and belongings with great care. Call us today at 714-480-1340.

SERVPRO of Tustin and SERVPRO of Orange/Villa Park is Independently Owned and Operated.

Flooded Bathroom in Tustin Ranch?

5/3/2021 (Permalink)

We are trusted leaders in water damage mitigation in Orange County.

Trouble in Tustin Ranch.

My son finally reached the age where he could brush his teeth and wash up without my supervision. It was great to know that another milestone had been reached. One morning we were running late, and I called him down and we rushed out the door. When we came home a couple of hours later the house was flooded. Water was cascading down the stairs! I ran up and discovered that the water had been left on in the upstairs bathroom sink and a washcloth was plugging the drain, which caused the water to overflow from the bathroom sink.

I called SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park. The technicians arrived quickly and extracted the water and set up powerful air blowers and movers to dry the upstairs and downstairs areas that were flooded. Thanks to their fast response the floors were not damaged and there was no damage to the walls and baseboards. They documented the drying process and cleaned, sanitized, and deodorized the affected areas.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us!

When you have a water damage emergency, SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park is ready to respond 24-hours a day. Call us today at 714-480-1340. We’ll clean and restore your water damage in Tustin Ranch, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange/Villa Park are Independently Owned and Operated.

Burst Pipe in Portola Hills?

4/26/2021 (Permalink)

We respond to water damage emergencies 24-hours a day in Orange County.

Is your water bill too high in Portola Hills?

My water bill was unusually high, but I didn’t see any visible signs of water damage until I noticed a funny, musty smell coming from my wall. A pipe was leaking inside my wall and had been for over a month before the damage was discovered. I called SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park, and they sent a team of water restoration technicians out to fix the leak and restore the damage to the wall.

Here are some tips from the Environmental Protection Agency for finding water leaks in your home:

  • Take a look at your water usage during a colder month, such as January or February. If a family of four exceeds 12,000 gallons per month, there are serious leaks.
  • Check your water meter before and after a two-hour period when no water is being used. If the meter changes at all, you probably have a leak.

Call Us!

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park have a team of highly trained restoration technicians on-call 24-hours a day to respond to your call. Call us today at 714-480-1340. We’ll clean and restore your water damage in Portola Hills, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange/Villa Park are Independently Owned and Operated.

What to do After a Tustin Storm hits your Home

4/25/2021 (Permalink)

When you think of storm damage, you typically think about power lines being knocked down, trees breaking and falling, debris spread across yards for miles, and power outages. What you might not think about is the damage the storms can cause to your vinyl siding and glass windows. If the winds are strong enough, they may blow debris and rain right through your window (or your sliding glass doors). This flying debris can be dangerous and could create a liability for both your family and your home. If this happens, you will be dealing with a major mess inside your Tustin home and it can be difficult to clean up the destruction.

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is prepared to help you get your home back up and running as soon as possible. When disaster strikes, we can help. We are trained and ready to go during situations like this. Safety is a main priority, so please make sure you are wearing shoes around the broken glass and be careful if you choose to pick any of it up – even small pieces of glass can be very painful if they get stuck in a foot or a finger!

Here at SERVPRO of Tustin and SERVPRO of Orange / Villa Park, we can clean up the broken glass and any other debris that may be inside of your home as a result of the storm. We would love to make your home look normal again, “Like it never even happened.”

Let SERVPRO of Tustin and SERVPRO of Orange / Villa Park Bring the Clean-Up Equipment in Tustin

4/25/2021 (Permalink)

It won’t happen to us.

“I don’t need to think about that. It won’t happen to us” says one spouse to another. They flip the light switch and drift off to sleep. A spark happens near wood; a flame is created inside a wall; and, before you know it you are answering questions from an insurance adjuster. You don’t know who you want to use to start the clean-up ball rolling in Tustin, but you need it done. 

It happened to us. 

It seems too often that those things in life we think won’t happen—happen. They happen and we’re left holding the bag. Don’t allow yourself to be another victim. Let us bring the bags…    …the rags, the vacuums, the masks, and the paint…

What do we do? 

Call us if the unimaginable happens and we will be there to help.SERVPRO of Tustin and SERVPRO of Orange / Villa Park will send technicians who are experts in fire restoration. Soot and smoke damage are things we understand. 

Commercial Flood Insurance in Tustin

4/24/2021 (Permalink)

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is Here to Help when you need us.

The National Flood Insurance Program (NFIP) provides flood insurance. The NFIP doesn’t sell insurance. Buy flood insurance from an insurance agent. 

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is interested in helping the businesses in our community become more educated on flood insurance. According to FEMA, 40% of small businesses do not reopen after experiencing a devastating flood. 

Things to know in Tustin. Check to see if you might be required to have flood insurance.

  • All agencies in Tustin charge the same for flood insurance
  • Standard commercial insurance doesn’t pay for flood damage
  • The NFIP sets the rates
  • Rates depend on:
    • whether you live in a flood plain
    • flood risk in your area
    • building’s age
    • building’s construction
  • Building property insurance covers the building
  • Personal property insurance covers the building’s contents
  • NFIP suggests you need both types
  • Policies go into effect 30 days after purchase
  • The NFIP help center number is 1-800-427-4661

SERVPRO of Tustin and SERVPRO of Orange / Villa Park recommends the following: 

  • Check whether or not your area participates in the NFIP
  • Check whether or not your area is part of the Community Rating System. The NFIP might have a discount
  • Talk to your insurance agent when you need to make changes

Make sure your business is protected from the devastation that comes with unwanted flooding in your office.

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is Independently Owned and Operated.

Keep Your Tustin Office Prepared for Fire

4/24/2021 (Permalink)

Office fires in Tustin are more common than you might think. If you have a break room in your office or small business, it probably contains a coffee maker, microwave, refrigerator, and/or other small appliances. You should also include a fire extinguisher in there somewhere! SERVPRO of Tustin and SERVPRO of Orange / Villa Park want to remind you that fires can start as easily as turning on one of these appliances. There could be a short somewhere in the wiring or something inside the microwave could catch fire. Unfortunately, the possibilities are real and they do happen. Your workplace should have a training session on how to use fire extinguishers. If the owner of the business has not done that, please look into setting up a training session. Local fire departments are usually happy to assist with this training, and they can provide some real-life examples of ways to practice fire safety. 

If your break room (or any other area of your office building) catches on fire, you will likely have smoke damage as well as damage from the fire. That is where SERVPRO of Tustin and SERVPRO of Orange / Villa Park come in. We are here to clean up the damage and make your Tustin building look new again. We are open 24/7 and we show up prepared. Please do not hesitate to call us if you need our services. We are Here to Help. 

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is independently owned and operated. 

Storm Damage in Tustin?

4/19/2021 (Permalink)

We are leaders in storm damage restoration in Orange County.

Storm damage happens in Tustin.

This winter we have seen some interesting storms pass through Southern California. There have been high winds, periods of heavy rain, and snow in the mountains. When you have storm damage, every minute counts, and SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park are ready to assist you 24-hours a day. The moment we arrive, we will tarp and board up any areas of the structure that are exposed to the elements and immediately begin the cleanup and restoration process. Here are some tips from our website on what you can do until help arrives:

What to do after a flooding.

  • Remove excess water by mopping and blotting
  • Wipe excess water from wood furniture after removal of lamps and tabletop items
  • Remove and prop wet upholstery and cushions
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting
  • Turn air conditioning on for maximum drying in summer
  • Remove colored rugs from wet carpeting
  • Remove art objects to a safe, dry place
  • Gather loose items from floors

Call Us Today!

When your home or commercial business has experiences storm damage, SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park have a team of highly trained restoration technicians on-call 24-hours a day to respond. Call us today at 714-480-1340. We’ll clean and restore your storm damage in Tustin, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange/Villa Park is Independently Owned and Operated.

Flooded Bathroom in Tustin?

4/19/2021 (Permalink)

We are trusted leaders in water damage mitigation in SERVPRO of Tustin and SERVPRO of Orange / Villa Park.

Sinking Feeling in Tustin?

I was down in my office for a couple of hours on a conference call before I heard a funny dripping and splashing sound coming down the stairs. When I investigated, I discovered that my daughter had left the sink running in my Tustin home. There was a shallow lake in the bathroom, and water was running down the hallway. The stairway carpeting was saturated. My neighbor told me to call SERVPRO of Tustin and SERVPRO of Orange / Villa Park, and I’m glad I did.

I was amazed at how quickly the SERVPRO of Tustin and SERVPRO of Orange / Villa Park, technicians arrived. They quickly extracted the water and set up powerful air blowers and movers to dry the upstairs and downstairs areas that were flooded. Thanks to their fast mitigation, the floors were not warped or damaged, and there was no damage to the walls and baseboards. They documented the drying process and cleaned, sanitized, and deodorized the affected areas.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us!

When you have a water damage emergency, SERVPRO of Tustin and SERVPRO of Orange / Villa Park is ready to respond 24-hours a day. We’ll clean and restore your water damage in Tustin, “Like it never even happened.” 

SERVPRO of Tustin and SERVPRO of Orange / Villa Park are Independently Owned and Operated.

Contents Restoration Services in Tustin?

4/19/2021 (Permalink)

We are leaders in water damage restoration in Tustin.

When my Tustin home basement flooded, we were out of town, and the damage wasn’t discovered for a few days. Everything that touched the ground was damaged by water. All the furniture and cardboard boxes stored down in the basement were standing in water. My insurance adjuster told me to call SERVPRO of Tustin and SERVPRO of Orange / Villa Park.

The SERVPRO of Tustin and SERVPRO of Orange / Villa Park technicians arrived quickly, assessed the situation, and immediately began the cleanup and restoration process. They contacted my insurance adjuster and helped me with the insurance paperwork and process. Fortunately, they were able to clean and restore most of the items from my basement and return them to preloss condition. Here are the cleaning methods they used:

  • Dry Cleaning - used for cleaning light residues or to pre-clean prior to wet cleaning
  • Wet Cleaning - an effective cleaning method for removing moderate to heavy residues
  • Spray and Wipe - effective for items that can’t withstand wet cleaning
  • Foam Cleaning - used for upholstery fabrics that might shrink or bleed if wet cleaned
  • Abrasive Cleaning - involves agitation of the surface being cleaned
  • Immersion Cleaning - contents are dipped into a bath of the cleaning product

Call Us Today!

SERVPRO of Tustin and SERVPRO of Orange / Villa Park has a team of highly trained technicians with specialized training and experience to clean and restore your keepsakes. We’ll restore your water damage in Tustin, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange / Villa Park are Independently Owned and Operated.

Sharing the SERVPRO History in Tustin

4/14/2021 (Permalink)

Why SERVPRO?

Ted Isaacson opened the first SERVPRO® in 1967 in Sacramento, California selling his first Franchise in 1969.  In 1988 the SERVPRO headquarters moved to Gallatin, Tennessee. SERVPRO now has 1700+ Franchises in the United States and Canada. SERVPRO of (Franchise) specializes in cleanup and restoration services in (City or County). We can make your fire, smoke, water, or mold damage “Like it never even happened.” 

What does SERVPRO of Tustin and SERVPRO of Orange / Villa Park do?

SERVPRO of Tustin and SERVPRO of Orange / Villa Park provides:

  • residential & commercial cleanup of:
    • water/ flood damage
    • fire damage
    • storm damage
  • mold remediation
  • restoration

SERVPRO of Tustin and SERVPRO of Orange / Villa Park performs these specialties, including:

  • Water Restoration
  • Fire Restoration
  • Mold Removal
  • Biohazard
  • Sewage
  • Drapes and Blinds
  • Odor Removal
  • Trauma and Crime Scene Cleanup
  • Vandalism and Graffiti
  • Air Ducts and HVAC
  • Ceilings, Floors, and Walls
  • Carpet and Upholstery



SERVPRO of Tustin and SERVPRO of Orange / Villa Park works directly with most insurance companies and is available 24 hours a day, seven days a week in Tustin.

Why SERVPRO of Tustin and SERVPRO of Orange / Villa Park? Each franchise is an individually owned and operated company.  We have advanced expertise in water restoration along with specialized equipment in water removal and also advanced drying equipment.  

Technicians at SERVPRO of Tustin and SERVPRO of Orange / Villa Park will keep you informed as they restore your damage so you will know what SERVPRO did, and how the process worked.  

SERVPRO of Tustin and SERVPRO of Orange / Villa Parkis independently owned and operated. 

Ease your Burden when Disaster Happens in Tustin

4/14/2021 (Permalink)

When disaster strikes…

For many, your home in Tustin represents a lifetime of hard work and a place where roots are important. It is where the family gathers, and where your most endearing and important memories are made. When a disaster strikes; whether it be fire, storm, mold, or other water damage/flooding, it will likely be one of the most traumatic experiences of your life. When these things happen and stress is high call us. Our professionalism and rapid response time, as well as our nonintrusive clean-up and exit, should do much to ease the burden you are bearing. SERVPRO of Tustin and SERVPRO of Orange / Villa Park really do want to help you carry the load.

…we’ll be there to ease your burden.

Sharing a load to SERVPRO of Tustin and SERVPRO of Orange / Villa Park means our work makes your situation more bearable. Twenty-four hours a day/seven days a week we are on call with equipment that is up-to-date, and people who are professional and efficient. Our goal is to keep you moving forward with as little worry as possible in Tustin. 

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is Independently Owned and Operated.

Pet Fire Damage in Irvine?

4/14/2021 (Permalink)

We respond to fire damage emergencies 24-hours a day in Orange County.

Pets and Fire Safety Tips

Did you know that pets and wild animals are partly responsible for starting about 750 home fires in the United States each year? According to the National Fire Protection Association (NFPA) pets are partly responsible for starting fires involving cooking equipment, fireplaces and chimney, space heaters, lamps, bulbs, wiring, and candles. SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park have been mitigating fire damage emergencies in the Irvine area for years. Here are some safety tips from the NFPA to keep your pets safe around fire:

Safety Tips

  • Pets are curious. They may bump into, turn on, or knock over cooking equipment. Keep pets away from stoves and countertops
  • Keep pets away from candles, lamps, and space heaters
  • Always use a metal or heat-tempered glass screen on a fireplace and keep it in place.
  • Keep pets away from the chimney’s outside vents and have a “pet-free zone” of at least three feet away from the fireplace. Glass doors and screens can stay dangerously hot for several hours after the fire goes out.
  • Watch pets to make sure they don’t chew through electrical cords.

Call Us Today!

SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park has a team of highly trained restoration technicians on-call 24-hours a day to respond to fire damage emergencies. Call us today at 714-480-1340. We’ll clean and restore your fire damage in Irvine, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange/Villa Park is Independently Owned and Operated.

Commercial Flood Insurance in SERVPRO of Tustin and SERVPRO of Orange / Villa Park

4/13/2021 (Permalink)

The National Flood Insurance Program (NFIP) provides flood insurance. The NFIP doesn’t sell insurance. Buy flood insurance from an insurance agent. 

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is interested in helping the businesses in our community become more educated on flood insurance. According to FEMA, 40% of small businesses do not reopen after experiencing a devastating flood. 

Things to know in Tustin. Check to see if you might be required to have flood insurance.

  • All agencies in Tustin charge the same for flood insurance
  • Standard commercial insurance doesn’t pay for flood damage
  • The NFIP sets the rates
  • Rates depend on:
    • whether you live in a flood plain
    • flood risk in your area
    • building’s age
    • building’s construction
  • Building property insurance covers the building
  • Personal property insurance covers the building’s contents
  • NFIP suggests you need both types
  • Policies go into effect 30 days after purchase
  • The NFIP help center number is 1-800-427-4661

SERVPRO of Tustin and SERVPRO of Orange / Villa Park recommends the following: 

  • Check whether or not your area participates in the NFIP
  • Check whether or not your area is part of the Community Rating System. The NFIP might have a discount
  • Talk to your insurance agent when you need to make changes

Make sure your business is protected from the devastation that comes with unwanted flooding in your office.

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is Independently Owned and Operated.

***

Links:

https://www.usa.gov/property-insurance 

www.fema.gov 

Staying Healthy around Standing Water in Tustin

4/13/2021 (Permalink)

Staying Healthy Around Standing Water in Tustin:

Standing water of any kind in Tustin can be a powerful source of disease. Floods can be worse due to the amount of water involved. Even small puddles can pose a risk. 

Different kinds of debris can be found in flood water such as dead animals, rotted plants, and sewage, to name a few. If you have water damage inside your home, watch for debris in the home as well to include rotted food and electrical problems. 

Viruses and bacteria can cause illnesses. To reduce your chances of catching something, SERVPRO of Tustin and SERVPRO of Orange / Villa Park suggests:

  • Washing dirty clothes and towels in hot water. Use bleach if possible
  • Remember that you can shake hands with an infected person and get infected. 
  • Do not allow children to play in the flood water
  • Wash children’s hands before meals
  • Disinfect toys before letting children play with them
  • Use bleach or other disinfectants on hard surfaces
  • Keep your hands washed

Cuts and rashes can become infected. Protect yourself and others in Tustin:

  • Avoid floodwaters if you have an open rash or a cut
  • Clean cuts or rashes. Cover them with a waterproof bandage
  • Clean cuts with soap and clean water
  • If a cut becomes red, swollen, or is oozing, get medical attention

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is Independently Owned and Operated.

***

Links:

https://www.cdc.gov/healthywater/emergency/extreme-weather/floods-standingwater.html

Things to do for Water Damage until Help Arrives in Tustin

4/12/2021 (Permalink)

If your home or business in Tustin has water damage, you can do some things before help arrives.

Make sure that the building or home is safe.

SERVPRO of Tustin and SERVPRO of Orange / Villa Park Wants You to Remember:

  • Waterlogged materials are very heavy
  • Wet surfaces are slippery
  • Make sure electrical power is off before you handle devices
  • Make sure you are standing on dry area before you turn on the electric power

SERVPRO of Tustin and SERVPRO of Orange / Villa Park suggests that you:

  • Remove excess water with mops and/or towels
  • Wipe water from wood furniture or other items
  • Remove wet cushions. Prop them upright to dry
  • Hang up rugs to dry
  • Place foil or blocks between furniture and wet carpeting
  • Turn on dehumidifiers or air-conditioning if it is safe
  • Move colored items from wet carpeting
  • Move artwork to a safe, dry place
  • Move loose items from the floor or counters
  • Start drying items ASAP
  • Remember that mold starts growing within 24 hours
  • Stay away from rooms that have sagging ceilings



SERVPRO of Tustin and SERVPRO of Orange / Villa Park is independently owned and operated. 

Tips for Standing Water in Tustin

4/12/2021 (Permalink)

A flood doesn’t end once the storm stops. We still have to deal with all that standing water. The floodwater can take up to 11 days to disappear. It’s not time to go fishing.

If you have to evacuate your office, do not go back until you have been told it is safe.

Be careful driving in Tustin.  Remember to “Go around. Don’t Drown!” The water may still be too deep for safe travel.

Floods are not natural swimming pools

  • Sewage, debris, and other unpleasant things can be in the storm water leftovers
  • Swimming, wading, or rafting can make you sick  
  • Don’t drink the water
  • Water conducts electricity.  Underground power lines can give you a dangerous shock

Floodwaters vs. Animals in Tustin:

  • Snakes and other animals may get into your building. Wear work boots and heavy gloves when you clean up
  • Some animals might find your office a cozy place to live
  • If tap water is unsafe to drink, it is unsafe for your pets

Link:

https://www.ready.gov/floods 

Plan ahead for evacuation in the event of a storm for you and your pets in Tustin

4/11/2021 (Permalink)

Storm Damage & Evacuation in Tustin:

SERVPRO of Tustin and SERVPRO of Orange / Villa Park has these tips for people in our community dealing with disabilities during an evacuation. You may want to consider, during times of flooding, to pack a bag to have ready in case the worst happens.

Plan for backup if you have your own car. A storm or flood may damage your car.

Ask your healthcare provider to suggest what specific devices you might need if you need to evacuate due to an emergency: 

  • Where can I get medical supplies?
  • How I do get accessible transportation?
  • If medical help is needed, where would I go?
  • Does this facility have a disability ramp access?

Items to bring with you:

  • Written list for emergency contacts
  • List of all medications, dosages, and allergies
  • Style & serial number of medical devices
  • Supply of medical equipment  
  • Extra battery for a power wheelchair
  • Any cushions or padding
  • Wheelchairs, canes, braces, etc.  
  • Medical bracelets
  • Medical insurance cards
  • List and/or supply of prescription medications

Our service animals are also affected by storm damage. For people who have service animals in Tustin, consider:

  • Packing extra food, water, & other supplies for the service animal
  • Tell emergency responders that your service animal travels with you
  • Shelters and other buildings may not refuse entry to a service animal

Tips to Stay Safe During a Storm in Tustin

4/11/2021 (Permalink)

Floods in Tustin:

Floods are the most common natural disaster in the U.S.  Flooding can happen near major bodies of water, but also inland. 

Floods can develop slowly or quickly. Floods that come with no warning are known as flash floods.

Floods:

  • Come from rain, snow, hurricanes, tornadoes, and storm surges
  • Overflows of dams or other water systems
  • Can cause power or water outages
  • Damage buildings
  • Create landslides
  • Make roads impassable
  • Sweep away people, animals, or cars

If you are in a flood in Tustin:

  • If you have a warning, get to a safe place
  • Don’t drive around barricades 
  • Don’t walk, swim, or drive through floodwaters. SERVPRO of Tustin and SERVPRO of Orange / Villa Park like the warning, “Turn around! Don’t Drown!”
  • 6 inches of moving water can knock a person down. 12 inches of moving water can sweep a car away
  • Stay off bridges over fast-moving water. The water can wash bridges away
  • If your car is trapped in quickly-moving water, stay inside. If the water rises inside the vehicle, climb onto the roof
  • If you are trapped in a building, go to the highest level. Do NOT climb into a closed attic. Floodwater can trap you. Go to the roof only if there is no other escape

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is Independently Owned and Operated.

Thunderstorm preparedness in Tustin

4/10/2021 (Permalink)

Thunderstorms are beautiful, but they can also be dangerous.  They can cause severe damage to your home and property in Tustin. Thunderstorms include lightning and can:

  • Include winds over 50 MPH
  • Create hail
  • Cause flash floods
  • Cause tornadoes

In most places, a thunderstorm can happen at any time of the year and at any time of the day.

SERVPRO of Tustin and SERVPRO of Orange / Villa Park know you cannot prevent a thunderstorm, but you can prepare:

  • Know the risk for thunderstorms in Tustin
  • Sign up for your community’s warning system 
  • Cut down or trim trees that may fall on your home or office
  • Install surge protectors, lightning rods, or a lightning protection system

SERVPRO of Tustin and SERVPRO of Orange / Villa Park repeats the warning, “When thunder roars, go indoors”.  You don’t have to wait for the thunder. If there is a thunderstorm warning, go inside. Once there:

  • Unplug appliances
  • Do not use landline phones in office or home
  • Pay attention to alerts and warnings

If you can’t get inside a building:

  • If you are swimming or in a boat, get to land immediately.  Find shelter
  • If you are in a car, don’t touch anything metal
  • “Turn around. Don’t Drown. '' Avoid flooded roads. 6 inches of moving water can knock you down. One foot of moving water can sweep away your car. 

A lightning strike during a thunderstorm can leave a wake of destruction in its path. This can range from minor electrical issues to fire damage. Lightning is also a major cause of injury or death from weather-related dangers.  Most people survive being hit by lightning, but they often have long-term problems. 

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is independently owned and operated. 

Be prepared for power outages from storms in SERVPRO of Tustin and SERVPRO of Orange / Villa Park

4/10/2021 (Permalink)

Managing Without Power in Tustin

SERVPRO of Tustin and SERVPRO of Orange / Villa Park has seen storm damage lead to power outages.   

A power outage can:

  • Disrupt communication
  • Make transportation difficult
  • Shut down water pipes
  • Close businesses, grocery stores, gas stations, banks, ATMS, other services
  • Lead to food spoilage
  • Lead to contaminated water
  • Disable medical devices

During a power outage in Tustin, be sure to:

  • Keep freezer & refrigerator doors closed. It will reduce the chance of food spoilage
  • User generators only outdoors and away from windows
  • Disconnect appliances/electronics. Power surges can destroy equipment
  • Have already set up plan to refrigerate medicines
  • For people who use power wheelchairs, have a backup battery.  You may also need a manual chair
  • The local power company should already know that someone in your home relies on medical devices
  • Do not use a gas stove or oven to heat your home or business
  • If travel is safe, go to another location for proper heating or cooling
  • Check on your neighbors.

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is independently owned and operated. 

Flooded Warehouse in Tustin?

4/7/2021 (Permalink)

We respond to water damage emergencies 24-hours a day in Orange County

Warehouse underwater?

When I walked into the Tustin warehouse on Monday, I never expected to walk onto a floor covered with water. Evidently, a water supply line failed, and because no one was in the warehouse over the weekend, the water flowed freely, saturating everything sitting on the warehouse floor. Our insurance adjuster told us to call SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park, and I’m glad I did.

A team of restoration technicians arrived quickly, assessed the situation, located the water damage source, and immediately began the cleanup and restoration process. They used powerful water extraction equipment and air dryers and movers to remove the water and restore the humidity levels to normal. They moved all of the shelving units and boxes and cleaned, sanitized, and deodorized the entire building. The drying process was documented, and they helped us with the insurance paperwork and process. We were back to normal operations the same day!

Call Us Today!

When your commercial business experiences a water damage emergency, SERVPRO® of Tustin and SERVPRO® of Orange/Villa Park has a team of highly trained restoration technicians on-call 24-hours a day to respond. Call us today at 714-480-1340. We’ll clean and restore your commercial property in Tustin, “Like it never even happened.”

SERVPRO of Tustin and SERVPRO of Orange/Villa Park is Independently Owned and Operated.

Stats on Businesses Reopening After a Disaster in Tustin

4/5/2021 (Permalink)

According to the Federal Emergency Management Association (FEMA)  over 40% of businesses do not reopen after a disaster such as a storm damage, fire damage, water damage, or other disruption.

Of those that do reopen, it is estimated that only 29% of those remain open after two years. 

SERVPRO of Tustin and SERVPRO of Orange / Villa Park wants you to be aware of the causes of fire damage and fire injuries so that you can help prevent them.

Top Causes of Commercial Fires in Tustin area are: 

  • Equipment: Almost 38% of business fires start from faulty equipment or from mis-used equipment. Some materials can catch fire or explode when exposed to heat
  • Carelessness: Remember to cover light bulbs, turn off equipment at the end of the day, and to replace frayed cords

SERVPRO of Tustin and SERVPRO of Orange / Villa Park want you to remember that the best way to fight fire damage or smoke damage is prevention.

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is independently owned and operated. 

Arson Fires in Tustin

4/5/2021 (Permalink)

SERVPRO of Tustin and SERVPRO of Orange / Villa Park want you to be aware of the causes of fire damage and fire injuries so that you can help prevent them.

Top Causes of Fires in Tustin: 

  •  Arson & intentional fires. An “intentional fire” is one that is not set to cause harm, but it gets out of control.  Arson is a fire that is set to cause harm. Most of the time, arson and intentional fires are set outside. Deaths, injuries, and fire damage usually happen indoors
  • Candles. SERVPRO of Tustin and SERVPRO of Orange / Villa Park has more information here.
  • Cooking.  Kitchen fires are the leading cause of home fire injuries and home fire damage
  • Electrical. Use all electrical equipment according to the directions 
  • Heating. Heating equipment is the second most common cause of death in home fires
  • December, January, and February are the months that have the most home heating fires
  • Smoking. Cigarettes, cigars, pipes, and other smoking materials are the biggest cause of fire deaths in the U.S. Think of preventing tragedy when explaining why to quit smoking
  • Children. Children should never be left alone with matches, lighters, candles, or other dangerous materials. Children playing with fire cause hundreds of deaths and injuries every year

Please pay attention to fire safety. While we can help restore your City or County home or office, prevention and family safety should always come first. Share this blog with a friend who might want to learn more about fire prevention. 

SERVPRO of Tustin and SERVPRO of Orange / Villa Park is independently owned and operated. 

Links:

https://www.nfpa.org/Public-Education/By-topic/Top-causes-of-fire

COVID

12/17/2020 (Permalink)

“Keeping Your Doors Open”

Creating a safe workplace with COVID takes proactive and reactive measures.  A full list of guidelines for California can be found on the State of California’s website.  Here are some key points

Proactive measures include implementing a regular cleaning and disinfecting program.  Employees should be provided with masks, gloves, disinfecting wipes &/or spray for their workspace.  Have hand sanitizer or wipes near commonly used surfaces such as copiers, kitchen appliances etc.  Practice physical distancing of at least 6 feet between persons at the workplace when possible.  At our SERVPRO® office, we take the additional step of Ultra Low Volume (ULV) fogging of SERVPROXIDE on Monday, Wednesday and Friday prior to our office staff’s arrival.  The fogging lands on areas that might not be cleaned during wiping and adds an additional layer of disinfecting.

Should an employee be suspected of or have a confirmed case of COVID, the following steps should be taken to return the workspace for safe occupancy:

  • Temporarily close the general area where the infected employee worked until cleaning is completed.
  • Conduct deep cleaning of the entire general area where the infected employee worked and may have been, including breakrooms, restrooms and travel areas, with a cleaning agent approved for use by the EPA against coronavirus. It should ideally be performed by a professional cleaning service such as SERVPRO® of Tustin.

SERVPRO of Tustin is Here to Help® and ready to respond should your property need disinfecting and cleaning.  We are local and ready to serve our community in Orange County.

Christmas Tree!

12/16/2020 (Permalink)

Oh Christmas Tree!

So many of us love a real Christmas tree for the smell and other reasons. But there's a real chance that by December 25 your tree will get dry and brittle if you don’t take care of the tree. SERVPRO of Tustin has rounded up some tips for making sure that your tree looks alive and well come Christmas morning.

How long do Christmas trees last? With proper care, most real Christmas trees should last at four to five weeks or more.That means, if you decorate for Christmas in early December, your tree may survive beyond the holiday festivities.

With a fresh cut to the trunk, your tree will absorb water, as long as you keep your tree stand filled with fresh water.  The rule of thumb is for every inch in trunk diameter fill the stand with one quart of water.  Reservoirs typically hold 1 to 2.5 gallons of water.  The water should always cover the cut end of the trunk. Refill as needed.

Remember to keep your tree away from heat sources like radiators, stoves and fireplaces.  Heat sources will dry out your tree quickly.  If possible, lower your thermostat. If you have a humidifier, place it in the room with the tree to add moisture to the air.  Do not overload your circuits.  Replace faulty strings of lights and connect strings together per manufacturers recommendations.  Do not leave the tree unattended or on overnight.

Christmas trees are the top fire hazard during the holidays.  It takes only a minute to fill a room with scorching heat and noxious fumes.  Be sure your smoke detector is working in your home.

SERVPRO or Tustin is local and ready to help for holiday disasters.  We have crews ready to respond Christmas Day and New Year’s Day.  Stay safe and healthy this year!!

The Fire Triangle vs  Fire Extinguishers

12/15/2020 (Permalink)

Fire is rapid oxidation (combustion) involving three components; fuel, oxygen and heat.  Once started, for a fire to continue to burn all three elements must be present.  These components form what is called the Fire Triangle.  Eliminate one leg of the triangle and the fire goes out.  Different types of fire extinguishers work by eliminating one or more of the legs of the fire triangle.

There are four main types of fire extinguishers, water, dry powder, foam and CO2.  The most common fire extinguisher is water. These are tanks filled with water and a propellant such as nitrogen or carbon dioxide. They work by mainly removing heat; additionally they also help by restricting the oxygen supply. Water extinguishers attack two legs of the fire triangle.

The second type, dry powder extinguishers, are tanks filled with a dry chemical and pressurized with nitrogen. The dry chemical is designed to absorb heat, melt and coat the fuel.  This reduces flammable vapors and cuts off the oxygen supply to the fuel.  Monoammonium phosphate is the most common dry powder.  Others include sodium bicarbonate and potassium bicarbonate.

The third type of extinguisher is carbon dioxide.  This consists of a tank filled with liquid and gaseous carbon dioxide.  When the liquid is released from the tank it rapidly expands and turns into gas.  When turning into a gas a great amount of heat is absorbed taking out one leg of the triangle.  The carbon dioxide also envelopes the fuel cutting off the oxygen thereby taking out a second leg of the triangle.

The fourth type is the foam extinguisher also known as AFFF (aqueous film-forming foam).  This consists of a tank of water and a foaming agent pressurized with nitrogen.  The water and foaming agent are mixed as they exit the nozzle forming foam that coats the fire preventing oxygen from reaching the fuel.  It also absorbs heat since the foam is mainly water. Foam attacks two legs of the triangle.

COMMERCIAL WATER AND FLOOD DAMAGE

10/14/2020 (Permalink)

Water damage and flooding are unpredictable, but the results of water damage can spell catastrophe for your business.

You can never predict how water damage is going to strike your business regardless if it’s from plumbing leaks, roof damage and leaking or any other water intrusion event.  Water can leak into walls, ceilings, floors, furnishings, and other areas of the facility.  Not only can water damage your contents, but also the integrity of the building.

The longer the water sits, and is left, the more damage can result.  Understanding how important it is to get these repairs done can literally save the property.  Disaster can strike at anytime, and it usually strikes when it's least expected. 

SERVPRO of TUSTIN, is available 24/7 and can ensure that your facility is protected by our highly qualified and trained team.  We can be at your property within hours.

It does not matter what caused the water damage.  We can determine the cause immediately and begin working on your facility.  After we address the root cause of the water damage issue, we will begin to remove the water, and make any emergency repairs. 

There are many long-term effects of water damage.  These include bacteria and mold.  Left alone, more damage may occur.  It is vital to address the water damage issues in the first few days to help reduce the amount of permanent damage and reduce water damage and restoration costs.

Using high-volume desiccant and dehumidifiers,  dry air is forced into the damp areas to minimize the risk of more damages.  Prior to this process, the source of the water intrusion is identified and controlled.  The level of contamination must first be controlled and stopped.  As the water begins to evaporate the humidity level is lowered.  It’s vital to completely remove all of the water and humidity.  The most important part of the service we provide is to prevent further damage to the facility.

SERVPRO OF TUSTIN Specializes in Water Damage

10/12/2020 (Permalink)

Our crew unloading equipment and getting ready to access damages to the 10 story water loss.

• SERVPRO IS FASTER TO ANY SIZE DISASTER
• SERVPRO HAS HIGHLY TRAINED WATER DAMAGE TEAMS
• SERVPRO USES ADVANCED WATER RESTORATION EQUIPMENT AND TECHNIQUES

Currently onsite at a large water damage caused by a plumbing issue. Cleanup in progress for 10 stories of a large water loss. Not only are these water losses costly, but they cause major disruption and inconvenience to business, revenue and restoration. SERVPRO of TUSTIN dispatched our crews/trucks were dispatched within 50 minutes after receiving the emergency call. A fast response is crucial!
SERVPRO of TUSTIN specializes in water damage restoration, it is the cornerstone of our business. We have extensive water damage restoration with emphasis on monitoring and documenting the drying process until completion.
WE ARE HERE 24/7 Any size job
714) 480-1340
www.SERVPROtrustin.com

GREASE FIRE DANGERS

9/14/2020 (Permalink)

Cooking causes over 170,000 home structure fires annually, and is considered to be the number one cause of home fires and home injuries.  Of the annual number of fires started in the kitchen, over 70% of the fires were started by food or other cooking materials.  Often these fires are ignited by grease.

Tips to prevent grease fires:

  • Stay in the kitchen while you are frying, grilling, boiling or broiling food. The leading cause of fires in the kitchen is unattended cooking.
  • Keep anything that can catch fire away from your stovetop.
  • Remove as much moisture as possible from the food you are cooking, before putting it in hot oil.
  • Keep the grease at the recommended temperature. If you see any smoke or the oil smells, it is an indication that the grease has become too hot and is burning.
  • Keep a lid near the pan you’re cooking with so that it is accessible if a fire starts, quickly place on the pan to prevent spread, and extinguish the fire.

In addition to these tips, it is also a good practice to be mindful of times grease fires are more likely to occur.  Thanksgiving is the peak day for home cooking fires, followed by Christmas Eve and Christmas Day.

By using proper cooking techniques and best practices, frying with grease or oil should pose a relatively small risk.   Quick and proper reaction will minimize any damage and prevent injury.

STORM WATCH & WATER DAMAGE

9/4/2020 (Permalink)

We are all familiar with the winter storm season in Southern California, but residents and businesses in Orange County are often caught off guard and unaware by flash floods, area flooding, mud slides, and high winds. 

SERVPRO of TUSTIN provides state of the art equipment and technology to locate the water’s source, extract the water from your property and thoroughly dry every corner, eliminating moisture to prevent secondary damage such as mold. Our team of experts can quickly and efficiently clean and restore your property from top to bottom.

We provide a range of storm damage restoration and repair services to get your home or business back to normal as soon as possible.  With decades of experience in disaster recovery, combined with cutting edge technology and a highly skilled team, we can perform all the cleanup services you need to recover quickly.

With Covid-19 causing businesses everywhere to operate with a smaller team and fewer resources, it’s more important than ever to have a commercial storm restoration partner you can trust.  Our team is here to help you recover from the damage, and limit downtime as much as possible.

FIRE & SMOKE DAMAGE RESTORATION

9/3/2020 (Permalink)

Fire extinguisher putting out fire

Fire and Smoke damage should only be handled by a professionally trained crew that will work hard for you.  SERVPRO of TUSTIN, has the certification to remove all signs of fire and smoke damage.  The first 24 to 48 hours are the most important hours in preventing further damage that can add more time and expense to fire and smoke damage.   

Smoke damage can also contain chemicals that can pose health risks.  These chemicals can be carried throughout your home and/or business and will cling to nearly anything, leaving noxious odors and soot everywhere.  We have the experience and expertise to assess the full extent of the damage and put together a proactive plan for remediation.

We work directly with your insurance company, with over 36 years of extensive knowledge and experience working with all carriers.

When it comes to fire and smoke damage, it takes a trained eye to understand the damage and what is required to safely clean and restore the property.  Our experienced crew is available 24/7 with same day emergency service, using professional-grade equipment to quickly eliminate residual odors.

714.480.1340

Algae vs Mold

9/3/2020 (Permalink)

The photo shows the difference between what Algae looks like vs mold growth.

Algae

Algae is naturally occurring. It enjoys a life of moisture and sunshine. It is a moss-like plant that moves via airborne spores. It is more common in humid climates and commonly becomes an issue on shingles and exterior walls and walkways that stay damp. It is typically green to dark green.  Algae may grow in well-lit bathrooms as well.

Mold

Mold prefers damp, dark warm areas that are not ventilated well, such as within walls, behind or under furniture, wet flooring, attics and basements.  Mold needs damp organic matter to grow on such as paper, dirt, wood.  It does not grow on inorganic matter such as concrete, glass, metal, synthetic carpet, etc.  Mold may be present on inorganic materials if there is organic matter on the surface to feed on.

if you suspect to have visible mold, don't hesitate to call us for an assessment. Our team is highly qualified and always ready to help. SERVPRO Of Tustin 714)480-1340

Because We Care!

4/7/2020 (Permalink)

At SERVPRO, our number one priority is to make our customers happy. It may sound like the impossible task; after all, we are arriving on the scene when circumstances for our customers are devastating. A fire in their home, a busted pipe which has caused water damage in their kitchen, mold in their office buildings. These are difficult situations emotionally which is all the more reason for our employees to be sensitive to what our customers are dealing with. Many times, depending upon the damage we are mitigating, we could spend days, weeks, or even months in customer’s home or office. We get to know our clients one on one. We get to meet their children. We get to hear about their families. We know their pets’ names. We get to know them by carefully handling all of their cherished possessions, sometimes cleaning them and packing them away until their homes are restored. At the end of the day, we are just people helping people.  That’s what it’s all about.

 Why SERVPRO?? Because we care about our customers...And they know it!

What SERVPRO of Tustin Will Do For You!

3/18/2020 (Permalink)

  • Customer Service
  • Fast response, 24 hours a day, 7 days a week
  •  Customer contacted within half hour from notice of disaster
  •  On-site in less than 4 hours to start mitigation services – often under 90-minutes
  •  Within 8 business hours client is briefed on the scope of damage
  •  Customer Service will provide regular updates on job progress
  •  Itemized billings and digital photos on every job
  • Emergency Disaster Services
  •  Fire and smoke cleaning and restoration of structure and content
  •  Sewage and gray water extraction, cleaning and sanitizing
  •  Document drying and restoration
  •  Mold remediation
  •  Board up, Fencing and Glass cleanup services
  •  Trauma Scene Cleanup
  • Other Services
  •  Free Emergency Response Profile (ERP)
  •  Contents pack-out and storage
  •  Carpet cleaning and spotting
  •  Carpet repairs-stretching, seaming & relays
  • Spotting, deodorization and drying
  •  Upholstery and fabric wall cleaning
  •  Sanitizing & deodorization (animal, chemical, smoke, etc.)
  •  Application of fabric and fiber protectant
  •  Thermal imaging
  •  Fine art restoration in partnership with the Chicago Conservation Center
  •  Roof wrapping and tarps
  •  Air-duct cleaning
  •  Hoarding cleanup
    SERVPRO of Tustin is part of a national franchise with over 1,600 offices nationwide. We are the preferred restoration vendor for facility and property managers throughout Southern California. SERVPRO of Tustin responds to disasters day or night. Our involvement in BOMA, IREM, IFMA, SCAA, CACM and CAI, keeps us informed of the concerns unique to property and facility managers.
    Call us at
    714-480-1340

We are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –SERVPRO of Tustin, Orange/ Villa Park 714)480-1340 

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html 

Document Restoration

2/26/2020 (Permalink)

When you experience a flood at your home or place of business, you can't afford to lose important documents or paper goods to water damage. Using state of the art technology, SERVPRO is well equipped to properly dry and recover paper goods ranging from paper files to books to x-rays and photos.

Why use SERVPRO for document restoration?

The SERVPRO document restoration facility uses the latest vacuum free-drying method in addition to gamma irradiation technology for sterilizing. The facility is under 24 hour surveillance and is managed by HIPPA Master-certified technicians to ensure proper safety and privacy of your documents. The SERVPRO document restoration team has the capacity to handle large scale commercial losses and smaller residential jobs.

Are there other services than just document drying?

Yes there are! In addition to drying your documents, SERVPRO also offers cleaning/disinfecting, re-jacketing, digitizing, and deodorization. No matter your document restoration needs, SERVPRO is "Here to Help"!

There's no time to waste! Call us today at 714-480-1340

When Our City Businesses Suffer Storm Damage

2/26/2020 (Permalink)

When Tustin and Orange businesses suffer serious damage after storm events, SERVPRO of Tustin will work around the clock to clean up any debris and to restore the property to preloss conditions. We understand that commercial storm damage can be very costly in terms of productivity; that is why it is always our goal to get your business back up and running as quickly and as seamlessly as possible.

We Have the Resources to Handle Large Commercial Storm Damage

When a storm hits Orange County, we can scale our resources to handle large-loss commercial restoration projects. We have access to equipment and personnel from a network of over 1,600 Franchises across the country, as well as elite Disaster Recovery Teams that are strategically located throughout the United States.

If your business is ever damaged by severe floods or storms, call us right away at (714)480-1340. Disaster can strike when we least expect it, but SERVPRO of Tustin will be there to help you weather the storm.

What You Should Know About Thunderstorms

2/26/2020 (Permalink)

They may not happen often in Orange County, but they do occur from time to time and it’s important to be prepared in the event that they cause flooding in your home or business. Thunderstorms typically bring a lot more rain than a typical shower that we’ll see in Southern California. Because of this, many homes may experience flooding when thunderstorms do occur.

What to do:

We’ve been experience record breaking heat throughout Southern California this summer. If that heat is paired with high humidity, that could mean thunderstorms. Check that your home is prepared for heavy rainfall now, before rain hits. Maintain regular maintenance of your roof, gutters, downspouts, etc., and take care of any needed repairs right away. If and when there is a thunderstorm in your area, keep an eye on your home for any signs of a water leak. If you do experience a leak, call someone to come out and have it fixed right away, and give SERVPRO of Tustin a call to begin the dry-out process. Water damage left untreated can become an even bigger problem.

Another possible issue when there are thunderstorms is lightning. Your home may be out of harm’s way in terms of rain and water damage, but it could still be in range of a lightning strike. Though chances are low that lightning will strike your home, it is still a possibility. A lightning strike could unfortunately start a fire in your home. Be sure to have an emergency plan for your whole family in case there is a fire. SERVPRO of Tustin can also take care of restoration for fire damage should that be needed. There is not much to do to prevent a lightning strike to your home. If you want you can invest in a lightning rod or lightning protection for any tree that is taller than your home.  

Hopefully if we do get any thunderstorms this summer, your home will be ready. We’re always here to help.

714-480-1340

Does Your Home Have Damaged Caused By Fire

2/26/2020 (Permalink)

Was your home recently damaged by a kitchen or other source of fire/smoke? Are you searching the web for DIY tips on how to clean up the damage yourself? Here are four reasons why you may want to hire a professional restoration company.

Hidden Health Hazards


Unfortunately, the dangers of a fire don’t end once it’s extinguished.  Smoke and soot damaged structure and contents has lingering residue which could be hazardous to your health.  Soot is the residue from the incomplete combustion of objects. Organic materials, plastic, foam, textiles and other household materials don’t burn cleanly. The soot produced can be the result of the chemical reaction caused the extreme heat of the fire or from materials that didn’t burn completely.


If the materials disturbed contains toxic chemicals, the soot particles floating in the air may contain cancer-causing asbestos fibers, ammonia, tar, formaldehyde, etc. Walking through your fire-ravaged home could allow chemically-laden soot to get into your eyes, lungs and skin.


Exposure to soot in a fire-damaged home is obviously at its highest during the cleanup process. This is why professionals take the precautions of testing, wearing personal protective equipment as needed.  If the cleaning is not done completely, the health effects of smoke could linger for years. Leave fire restoration to professionals who can employ deep-cleaning techniques to truly restore your home to its pre-fire condition.

Specialized Equipment, Products and Know-How


Cleaning solutions and a dust mask are not nearly enough to adequately clean up fire and smoke damage.  Common household products and cleaning techniques are not always sufficient to clean up the soot and odor. A thorough cleaning of the structure and contents in the home eliminates the residual odors and removes the lingering health threats of fire residue.  Professional tools and the knowledge of proper cleaning techniques – are at the heart of a thorough, safe fire restoration.


Also, be aware that laundering smoke-damaged clothing in your washer could deepen the damage and leave undesired odors in the washing machine. Fabric/Garment Restoration professional have the techniques to clean and salvage contents damaged in a fire.

Salvageable Furniture and Other Household Goods


Experienced restoration professionals can assess what can be restored and what is damaged beyond repair/restore. With advanced recovery techniques, a fire restoration contractor can help minimize your losses and restore or treasures.  But, if an item is beyond repair and are truly unrecoverable a restoration professional will inventory the items and then and dispose of them properly.

Restoration Professionals Expedite the Process


Restoring your home back to its pre-fire damage condition is not a straightforward task. There are belongings to salvage, cleanup to do, and the home’s structure to repair. Then, there is working with the insurance company and their claim’s process. The entire process is a headache to attempt yourself.


In fact, your efforts to save money with DIY fire restoration could easily backfire if you throw out salvageable belongings and don’t complete insurance claims correctly. The time it takes to perform the cleanup without help could also be detrimental. More damage can occur if soot is not cleaned up promptly. Relying on a fire restoration contractor who’s familiar with every aspect of the disaster recovery process is a much better option.

Schedule Professional Fire Restoration Services


SERVPRO of Tustin’s team is ready to respond and provide affordable, convenient fire and smoke damage restoration services. We make the recovery process as quick and painless as possible. Contact us today to learn more about our fire restoration services.

The Summer Heat May Affect Your Appliances

2/26/2020 (Permalink)

You know those hot summer days when you can feel the sun sucking away all your energy? Well, the same thing can happen to your household appliances during the summer too. When the weather gets hot, there are some preventative measures you can take to protect the systems and appliances in your home.

The higher temperatures outside can create a buildup of moisture on your appliances inside. This extra moisture can cause appliances to degrade faster, and can potentially cause electrical shocks. Appliances can also sweat, causing water to settle around cords and wires. It can also flood the interior of the system, which can potentially lead to mold.

You also must be wary of your appliances overheating. Appliances may have higher surface temperatures, and can lose function when overheated, or require more electricity to work properly. Most appliances use more energy during summer months because they have to work even harder to maintain a cool temperature themselves.

AC Units often have to work harder in the summer because in addition to cooling your home, they also work to remove moisture from the air. Consider installing a dehumidifier with your HVAC system, or using one in rooms where it gets hottest. The dehumidifier can remove moisture from the air and allow the Air Conditioner to work solely on cooling your home.

You should also maintain regular cleaning/maintenance of your unit’s filters and coils in order to ensure that it is working properly. The same should go for your fridge/freezer. Dirty coils can lead to overheating, which could leave you without an AC unit or a fridge.

Your fridge should also be kept somewhere cool (avoid hot garages). Once you find the right place for your fridge, be sure to give it ample breathing room. The fridge needs enough room to release heat, but you don’t want that heat to become trapped and cause the unit to overheat and stop working.

You should maintain regular upkeep and maintenance of all of your household appliances all year long, but it's especially important to be mindful of how they can be affected in this summer heat. Should you require emergency services, call SERVPRO of Tustin 24/7 at 714-480-1340

Do You Have Water Damage To Your Hardwood Floors?

2/26/2020 (Permalink)

Hardwood floors are a popular flooring option for many homeowners due to their aesthetic as well as the relatively low maintenance required. While hardwood floors are extremely durable, they can be quite vulnerable to moisture. If your home has hardwood floors, it is important that you are always on the lookout for signs of water damage to the wood flooring.

A very common sign of water damage in hardwood floors in known as cupping. This occurs when moisture causes the wood to expand, which then pushes the boards together and deforms them in the center. Another common sign of water damage in wood floors is called crowning. Crowning is essentially the opposite of cupping. While cupping causes a depression in the center of the wood planks, crowning is when the boards are pushed together and result in a raise in the center of the wood boards. Both cupping and crowning can lead to a buckling floor if left unchecked. Buckling is when the floor boards have actually begun lifting from the subfloor, causing considerable damage to your wood floor.

Other signs to be aware of are if the floor starts to crack, the boards are separating, or the wood becomes soft and weak. If you notice any of these signs occurring in your wood floor, you have wood floor water damage, and need to take action to prevent further damage.

The first step in preventing further water damage is to determine the source of the damage. If you have an active leak, it is best to turn of the water to the home and have a leak detector or plumber inspect to determine the cause of leak and make a repair.

You should also call SERVPRO right away to begin the mitigation services. If the floor is salvageable, we can place drying equipment (including a floor drying mat system) to repair the damaged floor to its preloss condition.

If you think your home may be affected by a water damage, give SERVPRO of Tustin a call today! 714-480-1340

Mold Signs

2/24/2020 (Permalink)



This page describes some common signs that you might have mold in your home.



Signs of mold can mean you need a mold inspection. If mold is hidden then you will only find out about it by noticing mold signs.

By noticing mold signs you can find mold early. This can save you a lot of money and a lot of trouble, since you can stop mold before it becomes a much bigger problem.

Mold Smell

Another sign of hidden mold is a moldy smell. If the smell is worse in certain rooms then the mold is probably growing near that area.



If the mold smell gets worse when the air conditioning or heating is on then there could be a mold problem in the HVAC, or in your air conditioner or heater.

Seeing Mold

Sometimes people see mold without realizing. You might have to look closely to identify mold. People often have mold growing in their bathroom, on the grout between tiles. However they do not realize it is mold.



People also might ignore small amounts of mold, even though they can see it. However small amounts of mold means there is enough moisture for mold to grow. It can mean there is more mold in the home.

For example, mold hidden behind a wall eventually grows through. This leads to small spots of mold on the inside wall.

Humidity

Another potential mold sign is humidity. High humidity can lead to condensation and water accumulation. Things also take longer to dry out when the air is humid. Some molds can live off humidity in the air.



A humidity level above 60% can lead to mold growth. It's best to keep humidity between 30% and 60%. You can buy humidity monitors to keep an eye on the humidity in your home.

If you live near water, such as the coast or a lake, the humidity may be high. Using air conditioning and HVAC can also change the humidity levels indoors.

Condensation

Condensation may create moisture problems, because the water from condensation can build up. Condensation is also a sign of humidity.



Condensation often occurs on cold surfaces, such as windows and metal pipes. This is because when water vapour in the air touches a cold surface, it cools and becomes liquid.

If you often see condensation, it could be a sign of a moisture problem, and perhaps a mold problem.

Water Leaks

Water leaks can be a sign of mold. Leaks in pipes and roofs are the most common. Cracks in walls can also let in moisture. Leaking taps can also create moisture problems.



Leaks are often hidden (for example inside wall cavities or in the attic). If a leak is undetected for a long time, it is very likely to cause mold. If you discover a leak then you should check for mold.

Leaking Roof or Attic

Signs of a leaking roof are water damage on the ceiling below the attic. There will also be signs of water damage in the attic.



Cracks and splits in the roof are another sign. Beams that have gotten moisture in them become weakened. This can lead to the roof sagging.

Flooding

Another sign you could have mold is if your house has been flooded in the past. Flooding that left materials, like drywall, wet for more than 24 hours probably caused mold.



Past flooding can be a sign you have hidden mold (eg inside wall cavities). It can also be a sign of mold problems in the basement.

Damp Basement

The basement is one room which usually doesn't get much ventilation. It is usually cold too, which can lead to condensation. Water can end up running down into the basement, also. If it floods, the basement is usually the worst affected room.



If you notice your basement is often damp, this could be a sign of a mold problem.

Water Stains

Another sign of a water problem is water stains on walls, ceilings and other surfaces. Often stains will be yellowish. If there is mold growing the stain might be darker.



Ceiling leaks often cause water stains in the walls and ceiling. Stains around windows can also be a sign of water intrusion.

Paint

When there is a lot of moisture, paint may start to come off surfaces. Paint, or wallpaper, may be peeling, cracked, bulging or bubbling, if moisture is building up behind it.



Rust

Rust in the home is a sign of a moisture problem. You might see rust on nails or metal pipes. This could mean you have high humidity, condensation, a water leak, or some other water problem.



Warping

When moisture gets into wood, drywall and other materials it can cause bowing. If you see warped walls, or other surfaces, you probably have a moisture problem.



Deterioration

Water problems can deteriorate materials in your home. Seeing building materials which have deteriorated from moisture can be another sign of mold.



Blocked Gutters

When it rains, you may see water building up on the ground near your house. This is usually caused by blocked gutters, or ground sloping towards your house.



It can be a sign of indoor moisture problems, because the water can seep into the walls or the foundation. Blocked gutters can also cause water to run down into the roof, or down the walls.

Poor Ventilation

Look out for rooms with poor air flow. This can be a sign of moisture problems. Ventilation helps to dry out moisture. A lack of ventilation allows moisture to remain much longer.



Standing Water

You might often see water building up, or pools of water around your home. This can lead to mold problems. Sometimes you might be able to see moisture on walls and other surfaces too.



There is often a lot of standing water in the bathroom or kitchen. Steam in these rooms can also create problems.

History of Water Problems

A history of water problems can also be a sign of mold. If your home has previously been flooded, or has had water leaks, then you could have mold.



Dust

A dirty or dusty home is more likely to have mold. Mold grows on dust. Dust can also transport mold spores around the home.



Mold Inspection, Testing and Removing

If you notice signs of mold in your home then you should consider having a 

Mold Inspection

Mold Testing also helps to locate mold, especially hidden mold.

If you find mold in your home then you will need to remove it. See the Mold Remediation page for a guide to removing mold

Commercial Mold Damage

1/31/2020 (Permalink)

COMMERCIAL MOLD DETECTION & REMOVAL SERVICES
Mold contamination is a growing concern for businesses of all sizes. Mold, a fungus that is found in damp places, can grow almost anywhere moist conditions exist. Left unattended, it can cause serious structural damage to your facility. As your go-to experts in mold remediation, we take a methodical and systematic approach to carefully identify the source of the mold growth and help eliminate mold from your working environment.

What are the signs to look for in your building?
*A recent flood or water damage
*Leaks in or around the building either from burst pipes or air conditioning systems
*Musty odors in the building
*Discoloration or water stains on the walls or ceilings

STRUCTURAL DAMAGE
Molds gradually destroy the things they grow on and can grow anywhere:

Foundation
Roof
HVAC system
Drywall
Gutters
Furnishings and more

LET US TAKE CARE OF YOUR MOLD PROBLEM
Regardless of mold, your work must go on. Trust SERVPRO Of Tustin, the experts in mold remediation to take care of the problem so you can focus on your business. We take a methodical and systematic approach to carefully identify the source of mold growth and help eliminate mold from your working environment as soon as possible.

If you suspect mold in your business, count on SERVPRO Of Tustin to quickly remediate the issue and let you get back to business as soon as possible. Once we assess the damage, we’ll work with you to create a comprehensive remediation plan unique to your needs. Then, we’ll keep you informed every step of the way to ensure we’re always on the same page and providing the best work. With our guided expertise, innovative tools and technologies, we’ll get your business up and running again as soon as possible. 

Storm Damage In Southern California

1/29/2020 (Permalink)

Here in Southern California, it is rare but not impossible to have a severe storm blow through or storm enhanced tidal surges occur. It is part of living in this state. But some storms/flooding are a touch too much for even the most stalwart of homeowners. It doesn’t have to be a tornado to cause immense property damage. Even a thunderstorm that is severe enough, when paired with a bit of wind, can have long-lasting consequences. Thankfully, you have resources available to you. A local restoration company can provide emergency response At a moment’s notice!

First and Foremost, Stay Safe

Following any type of severe weather – thunderstorms, hailstorms, or tornadoes – the key takeaway to remember is to remain safe. Before you go about inspecting any storm damage to your property, consider the following:

  • Keep a close eye out for hazards from the storm, including broken glass, exposed nails, sharp metal, or weakened roofing.
  • If you spot a downed power line, assume it is live and dangerous – because it probably is. You’ll want to remain at least 35 feet from the downed line and alert authorities and the utility company promptly.
  • If you must inspect your home during the night, use a battery-operated flashlight instead of a candle. You do not want to risk an open flame causing a fire or explosion due to a damaged gas line.

If you notice the smell of gas, turn off the main gas line immediately, open as many windows as possible, and leave the house. You can then notify the gas company from a safe distance away.

Review and Assess Storm Damage

When it comes to storm damage, your roof is liable to take the brunt of the storm. If a tree limb were to collapse or severe winds were to lift up the shingles, your entire home may suffer from serious structural damage. If you intend on climbing up on the roof, know that the entire structure can be weakened. Take each step extremely carefully. It’s usually best to forgo the long climb up the ladder and to hire a local restoration company to handle such a task.

If you are intent on examining the roof, you’ll notice a few signs that are common with roofing damage caused by a storm, such as:

  • Noticeable holes in the roof
  • Split seams
  • Missing shingles
  • Bruised or dented asphalt shingles
  • Leaks in the roof or ceiling
  • Dents to the vents, gutter system, or flashing

Contact Your Insurance

You’ll want to file a property damage claim with your insurance company sooner rather than later. It’s best to call your insurance agent, who will then guide you through the claims process. The insurance company may ask if you have a preferred emergency restoration company you are working with for the damages.  They may send an insurance adjustor to inspect the damage and determine how much your claim is worth. Or they may use a qualified restoration company to document, assess and begin the cleanup of the damage. 

For 24/7 storm damage recovery in Orange County or the surrounding area, SERVPRO of Tustin. You can reach us at 714-480-1340!

WILDFIRE PREPARATION

1/28/2020 (Permalink)

Southern California is infamous for its wildfire seasons. With high temperatures and winds, fires can spring up and can spread very quickly. It is important to take the time to prepare for evacuation should an emergency situation arise.

Below is a checklist that can help you with this:

1. Pack an emergency bag for you and your family (basically act like you’re going on a weekend camping trip):


    • Water and nonperishable food (3 day supply per person). If you have animals, ensure you include their food.

    • A first aid kit, including any absolutely needed medications or medical items.

    • Emergency tools including flashlights, batteries, radio, etc.

    • Sanitation and hygiene items, including any items needed for any infants such as diapers.

    • Cellphone chargers.

    • Extra clothes and footwear for each person.

    • One blanket or sleeping bag per person.

    • Some cash and emergency credit cards (if you have them).

2. Put a plan together:


    • Plan two ways out of your neighborhood in case a usual road is blocked

    • Select a meeting place for your family members in case you are evacuated, can’t get home, etc. Also select one person who is out of the area to be a central contact point in case you are not able to meet up or get a hold of one another.

    • Figure out what documents you should take with you. Make sure the documents are all in one location that is easy for you to access. You can also make copies of all of them and keep them specifically with your emergency bag.

    • Figure out any cherished (irreplaceable) items you would want to take (jewelry, artwork, etc.). Make a list ahead of time so that if you do HAVE TIME to pack, you can quickly gather up these items (NOTE: These are the LAST things you would gather up, the first being your family and pets, the second being your emergency supplies, the 3rd being your documents and this being the LAST. If there is something so important to you that you must take it with you, put it with your emergency bag).

    • Don’t let your vehicle get to empty on gas. You don’t want to have to evacuate and be out of gas, that would be bad. Try to keep at least 1/2 a tank of gas throughout the fire season.

3. Prepare your home:


    • Clear dead brush, dead or dry plants and pine needles from around your home

    • Keep your roof and rain gutters clean and clear of all pine needles, dry leaves, etc.

    • Keep trees and bushes trimmed and not hanging over your roof

    • There are many other steps you can take, including using fire resistant material for your roof and fence, but the above 4 are things you can do immediately. For longer term fire proofing of your home, here are some great tips.

If and once you’re told to evacuate, do so immediately, don’t wait. Don’t panic. Take your emergency kit, family and pets and then anything else you have time for, lock your home and go to your emergency meet up location.

3 Ways To Prepare For Commercial Water Damage

1/28/2020 (Permalink)

When you own a business, you have a bit of pressure on your shoulders to protect your assets as well as the assets and information of your clients. Customers need to be able to trust you and to know that you are taking every precaution to keep them safe. Though you might not consider water damage a major threat to your company, SERVPRO OF TUSTIN knows that it can be very devastating when it happens. Here are some ways to protect yourself and your company against the effects of commercial water damage in Los Angeles. 

Computer BackUps

One of the most necessary things you need to do as a company owner is making sure that you run backups regularly on your computers in your office. There are many companies that specialize in handling this for you if you are a large company. You can use an encrypted cloud account or an external hard drive, but you will likely want to use both. If technology is not your specialty, consider hiring a professional to help you figure out the best way to store information, especially is the information needs to be protected for your clients. 

Plastic And Metal Fillings

Not every piece of information is stored on a computer. Many companies have several filing cabinets filled with scans and personal information that can be difficult to replicate. When you have hard copies in your office, the best way to protect them against flood or commercial water damage is to store them in plastic or metal filing cabinets. These can be difficult to move, so store them on a second floor if possible and keep them away from basements in case there could be flooding from the outside of the building. If paperwork can be scanned into a computer, then that could be a good course of action to limit the amount of damage that could be done. 

Dehumidifier And Ventilation

Many new and large office buildings are equipped with state of the art climate control, but if you are in an older or smaller commercial building, you might not have this in your business. If the air in your commercial office space is a bit damp, then you should consider investing in a good dehumidifier. Mold can be just as big of a problem as a pipe leak, and sometimes more extensive. Lots of commercial water damage can be avoided if you have a dehumidifier and good ventilation in your building.

There are no guarantees that you can prevent commercial water damage completely, but if you are prepared for it when it comes, the whole experience won’t be as devastating as it could be. The best way to prevent serious damage is to protect your and your clients’ information with backups, protect physical copies with waterproof storage, and invest in a dehumidifier. Even with these precautions, you may suffer from some commercial water damage, and if you do, don’t hesitate to call us and we will make it like it never even happened.

Protect Your Home From Storm Damage  

1/20/2020 (Permalink)

Flooding in your home can happen at any time, but your home can be even more exposed to water damage when it rains. As we move into the late fall and winter months, storm damage becomes more of a threat to your property. Follow these tips to help protect your home from water damage during the next rain storm.

  1. Modify your homes water valves. If the city's main sewer line gets backed up during a heavy rain storm, you could find yourself standing in a puddle of you-know-what. You may want to consider installing an interior or exterior backflow valve. Backflow valves prevent your water system from being contaminated from water flowing backwards into your supply lines.
  2. Clear gutter, drains, and downspouts. Clogged gutters and downspouts can end up in a messy flood. Take the time to clean them and clear them of any and all debris before the rain comes.
  3. Cover air vents. One of the most common ways water finds its way into a home is through the home's air vents. If you know that heavy rain is in the forecast and that you are at risk of flooding, cover your air vents with thick plastic sheeting from both the outside and the inside.
  4. Check your sealant surrounding doors and windows. Make sure that any gaps or holes in the sealant surrounding the doors and windows are filled in. This will help stop rain water from finding its way into your home.

If water still manages to find a way into your home and you need assistance, give SERVPRO of Tustin a call at 714-480-1340! We're available 24/7 for emergency services.

College Campus Fire Safety Tips

1/20/2020 (Permalink)

For many college students, living in a dorm during their freshman year of college is the first time they’ve lived away from home and, subsequently, without the supervision of their parents/guardians. Before heading off for their first year of dorm living, new college students should read over this list of safety tips and take a few minutes to make sure that they are living in a fire-safe environment. It’s probably beneficial for returning college students to give this list a read through too; whether living in the dorms or off campus, safety tips should not be overlooked.

Learn the building’s evacuation plan.

If you’re living on campus, chances are your dorm will have an emergency evacuation plan. Once you’re all settled into your new home, take some time to familiarize yourself with the building and learn the evacuation routes. Practice multiple escape routes in the event that your first option is obstructed during an emergency. Most college campus buildings should have an evacuation plan posted on each floor. If you live off campus, have an escape plan of your own with at least two ways out of each room. Knowing what to do before an emergency happens can help you to protect yourself as well as others.

Don’t overload your room’s electrical outlets.

Most electrical outlets in dorms are designed to handle a specific amperage. It’s best not to try to push them to their capacity by using too many multi-plug devices. Your school may also have policies restricting the use/plug-in of certain appliances. These limitations are meant to limit the number of potential electrical and fire hazards in your dorm. If you ever notice any scorched marks or burning odors around an electrical outlet, stop using that outlet and inform someone of the problem right away.

Cook with care.

Be careful when cooking in your dorm or in the dorm’s community kitchen. Cooking equipment is involved in 86 percent of dormitory fires. If you do not have a kitchen in your dorm, then you should follow the school’s guidelines on what sort of plug-in cooking equipment is permitted for use in the dorms. Always be careful with electric frying pans, toasters, toaster ovens, microwaves, etc. Never leave your dorm when cooking appliances are in use.

Respect open flame policies.

Most schools don’t allow you to smoke or burn candles or incense in the dorms. If you do smoke, be sure to do so in the designated areas on campus (most likely away from buildings). If your school does not allow smoking on campus, then you should follow that policy. Avoid burning candles or incense in your dorm room. If you burn them for the smell, try using essential oil diffusers to create a pleasant aroma in the dorm. You can also buy battery operated flame-less candles for the same flickering light/ambiance that a candle provides, but without the fire hazard. If you do still choose to burn candles or incense in your dorm, never leave them unattended and keep them away from flammable materials.

Don’t tamper with fire safety features in your dorm.

Most dorms should have smoke detectors. It is important that you do not cover them with any decorations in your dorm. Additionally, do not remove the batteries in your dorm’s smoke detector. It will send a signal to Public Safety to investigate the source of the problem. It is also important to have fresh batteries in your smoke detector so that it can properly do its job to keep you safe. If your dorm has a sprinkler system in place, don’t hang any decorations on it. Sprinklers are there to help put out a fire before firefighters can get there. They are especially important if your dorm is on an upper level as it can be more difficult for firefighters to get to the flames.

Be mindful of clutter and how you decorate your dorm.

While decorating your dorm is how you can display your personality or bring some of home to school with you, it can also become potential fuel for a fire. Every poster or tapestry you hang on the wall, or piece of decor you hang from the ceiling, can be considered a fire hazard. Some schools may limit the amount of wall space that can be covered in your dorm, or may prohibit hanging things from the ceiling. Even if there are no restrictions, it would be wise to limit the amount of decor you hang in your room as well as to keep clutter to a minimum. Additionally, avoid draping materials over hot items like lamps that could potentially cause ignition. Furniture should also be kept away from the room’s heat source to reduce the risk of fire.

Did You Have A Recent Fire?

1/15/2020 (Permalink)

Was your home recently damaged by a kitchen or other source of fire/smoke? Are you searching the web for DIY tips on how to clean up the damage yourself? Here are three reasons why you may want to hire a professional restoration company.

Specialized Equipment, Products and Know-How


Cleaning solutions and a dust mask are not nearly enough to adequately clean up fire and smoke damage.  Common household products and cleaning techniques are not always sufficient to clean up the soot and odor. A thorough cleaning of the structure and contents in the home eliminates the residual odors and removes the lingering health threats of fire residue.  Professional tools and the knowledge of proper cleaning techniques – are at the heart of a thorough, safe fire restoration.


Also, be aware that laundering smoke-damaged clothing in your washer could deepen the damage and leave undesired odors in the washing machine. Fabric/Garment Restoration professionals have the techniques to clean and salvage contents damaged in a fire.

Salvageable Furniture and Other Household Goods


Experienced restoration professionals can assess what can be restored and what is damaged beyond repair/restore. With advanced recovery techniques, a fire restoration contractor can help minimize your losses and restore your treasures.  But, if an item is beyond repair and are truly unrecoverable a restoration professional will inventory the items and then and dispose of them properly.

Restoration Professionals Expedite the Process


Restoring your home back to its pre-fire damage condition is not a straightforward task. There are belongings to salvage, cleanup to do, and the home’s structure to repair. Then, there is working with the insurance company and their claim’s process. The entire process is a headache to attempt yourself.


In fact, your efforts to save money with DIY fire restoration could easily backfire if you throw out salvageable belongings and don’t complete insurance claims correctly. The time it takes to perform the cleanup without help could also be detrimental. More damage can occur if soot is not cleaned up promptly. Relying on a fire restoration contractor who’s familiar with every aspect of the disaster recovery process is a much better option.

Schedule Professional Fire Restoration Services


SERVPRO of Tustin’s team is ready to respond and provide affordable, convenient fire and smoke damage restoration services. We make the recovery process as quick and painless as possible. Contact us today to learn more about our fire restoration services.

Everything You Need To Know About Slab Leaks

1/15/2020 (Permalink)

According to the National Association of Home Builders, nearly 96% of Californian residents live in homes that were built on a concrete slab of foundation. This slab of concrete is the support and main structure for your entire home, so as you can imagine, it is imperative that it is kept in good shape. This is one reason understanding what a slab leak is and knowing how to spot one is so important, especially for residents of California.

We’ve created a fact sheet about slab leaks so that you can keep your home in tip-top shape. Keep reading for a list of everything you’ll ever need to know about slab leaks!

What Are Slab Leaks?

A slab leak is the shorthand term professionals’ use when referring to leaking water pipes underneath a house. Typically, these copper pipers are buried beneath slabs of concrete located underneath the foundations of your house. Unfortunately, this means that they can go unnoticed for an extended period of time. However, as the water damage builds up, soaking away at the under structure of your home, these slab leaks can do considerable damage to the exterior over time. Obviously, this is not a good situation for any homeowner.

What Causes Slab Leaks?

Water pipes often use copper because it is resistant to water erosion. However, nothing lasts forever, and resistant does not mean invulnerable. As time goes on the copper in the pipes becomes increasingly corroded. Eventually, cracks and holes start to develop. When these appear in above ground pipes, they are called pinhole leaks, but underground where they can go undetected for months they cause much more damage.

Alternative Causes

Other causes include things like earthquake damage or less severe forms of ground shifts, both of which are very common in California. When the surrounding soil shifts erratically, it can put pressure on the pipes from multiple different directions, leading to stress fractures and warping of the metal.

Damage could also be caused by natural abrasion as the pipes shift and grind against exposed surfaces. This is a common issue if pipes were buried too close to the concrete above, or even one another.

Another alternative is that the pipes were simply installed improperly, or suffered damage during the installation process. Minor gaps or dents may seem like nothing but can become significant as time and pressure work on them.

Slab Leak Indicators

These leaks typically start small and, because the leaking pipes are buried under thick concrete, are not always easy to detect. However, there are a couple of signals homeowners should know so they can more easily spot a slab leak before it becomes a bigger problem. These signs include:

  • Mold or mildew growth or a general musty smell
  • Moisture under the carpets
  • Low water pressure
  • Puddles of water in your yard or near the base of your house
  • Pipes or water meters active when not in use
  • Sudden jump up in your water bill

Understanding these indicators and knowing what to look out for can save you a massive headache and significant repair bills in the future, so keep this list as a reference.

If you notice any of the above factors or have noticed any weird occurrences with your plumbing, then don’t hesitate to reach out to a professional for help. At SERVPRO Of Tustin, we understand the stress of having to deal with major home issues, so we do our best to make it easy for you. Don’t hesitate to contact us for an appointment 714-480-1340

What Causes Residential Water Damage?

1/15/2020 (Permalink)

The last thing any of us want is water damage in our homes, and often times we take for granted the protection from the elements that our homes provide. When any kind of damage is spotted, it’s best to act as quickly as possible to stop it from causing more issues. Proactively addressing the problem can not only save the home’s appearance but can also save you a lot of money. It is also essential that homeowners know what can cause residential water damage so that precautionary measures may be taken.

Common Causes Of Water Damage

  • Wind, rainstorms and other natural disasters, such as flooding
  • Leaks from a damaged roof
  • Water draining onto the home’s structure from clogged gutters
  • Broken or old windows that aren’t properly sealed leading to potential leaks
  • Leaky faucets, burst pipes, slab leaks & other plumbing issues

Roof Damage

The signs that there is damage to the roof are often visible, but the cause of the damage isn't always evident to an untrained eye. Strong winds can loosen shingles in the roof, causing the under material to be exposed, which can cause a leak. Additionally, hail can cause abrasions and holes in the roof that may be too small to see, but that can cause significant damage or even shatter the shingles altogether.

Clogged Gutters

Not taking the time to clean the gutters can be a costly mistake. When gutters are clogged water sits against the roof and can cause the roof to rot. If the damage is severe enough, the entire roof may need to be replaced. Water from clogged gutters can spill over the sides of the gutters and lead to foundation damage, landscape erosion, and internal damage to the walls.

Outdated Or Faulty Windows

Older homes containing wooden window frames are prone to leaks and can be a safety issue. As water continues to batter the frame, the structural integrity is degraded. A leaky window in modern homes may be a sign of faulty installation. Upgrading your windows would have a number of additional benefits, including improved energy efficiency.

Plumbing Problems

Whether you’re dealing with a leaky faucet, a burst pipe or a dreaded slab leak, plumbing problems are a common cause of water damage in homes. Unlike weather caused damage, you might not notice the problem until it’s far too late. The best course of action to prevent significant water damage is to check on your plumbing often and install leak detectors so that you’ll know when something goes wrong.

How We Can Help

If you discover that your home has fallen victim to water damage, you’ll need to act quickly to prevent the spread of the water. Calling a professional water damage restoration company, like SERVPRO Of Tustin, will save you from spending thousands of dollars on salvaging your home and will ensure that your home remains a healthy place for you to live.

When Thunderstorms Hit Orange County

1/6/2020 (Permalink)

They may not happen often in Orange County, but they do occur from time to time and it’s important to be prepared in the event that they cause flooding in your home or business. Thunderstorms typically bring a lot more rain than a typical shower that we’ll see in Southern California. Because of this, many homes may experience flooding when thunderstorms do occur.

What to do:

We’ve been experience record breaking heat throughout Southern California this summer. If that heat is paired with high humidity, that could mean thunderstorms. Check that your home is prepared for heavy rainfall now, before rain hits. Maintain regular maintenance of your roof, gutters, downspouts, etc., and take care of any needed repairs right away. If and when there is a thunderstorm in your area, keep an eye on your home for any signs of a water leak. If you do experience a leak, call someone to come out and have it fixed right away, and give SERVPRO of Tustin a call to begin the dry-out process. Water damage left untreated can become an even bigger problem.

Another possible issue when there are thunderstorms is lightning. Your home may be out of harm’s way in terms of rain and water damage, but it could still be in range of a lightning strike. Though chances are low that lightning will strike your home, it is still a possibility. A lightning strike could unfortunately start a fire in your home. Be sure to have an emergency plan for your whole family in case there is a fire. SERVPRO of Tustin can also take care of restoration for fire damage should that be needed. There is not much to do to prevent a lightning strike to your home. If you want you can invest in a lightning rod or lightning protection for any tree that is taller than your home.  

Hopefully if we do get any thunderstorms this summer, your home will be ready. We’re always here to help.

714-480-1340

ARE YOU READY IF DISASTER HAPPENS?

1/6/2020 (Permalink)

The best way to reduce interruption to your business following a disaster is to plan for it now! It is estimated that as many as 50% of businesses may never recover following a disaster. Of the ones that do, an overwhelming majority of them had preparedness plans in place.

By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Most contingency plans are made up of three main components: incident response, disaster recovery, and business continuity. The SERVPRO® ERP addresses incident response and disaster recovery. Think about potential disasters that could affect your facility. Now ask yourself: Are you ready?

Our SERVPRO® Emergency READY Profile is a start-up approach that provides important information needed to begin mitigation and recovery services.

Why the SERVPRO® ERP?

A no cost assessment of your facility

This means there is no need to allocate funds, giving you a great value at no cost.

A concise Profile Document that contains only the critical information needed in the event of an emergency.

It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

A guide to help you get back into your building following a disaster.

This can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes SERVPRO® of Tustin as your disaster mitigation and restoration provider.

You have a provider that is recognized as an industry leader and close by.

Identification of the line of command for authorizing work to begin.

This saves time so we can begin the work of mitigating the damage which can save you time and money

Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

If you're interested in having an ERP done for your business (at no cost to you!), OR if you have more questions about the Emergency READY Profile, give SERVPRO® of Tustin a call!

(714)480-1340

WHAT ARE THE SIGNS OF WATER DAMAGE ON WOOD FLOORS

1/6/2020 (Permalink)

Hardwood floors are a popular flooring option for many homeowners due to their aesthetic as well as the relatively low maintenance required. While hardwood floors are extremely durable, they can be quite vulnerable to moisture. If your home has hardwood floors, it is important that you are always on the lookout for signs of water damage to the wood flooring.

A very common sign of water damage in hardwood floors in known as cupping. This occurs when moisture causes the wood to expand, which then pushes the boards together and deforms them in the center. Another common sign of water damage in wood floors is called crowning. Crowning is essentially the opposite of cupping. While cupping causes a depression in the center of the wood planks, crowning is when the boards are pushed together and result in a raise in the center of the wood boards. Both cupping and crowning can lead to a buckling floor if left unchecked. Buckling is when the floor boards have actually begun lifting from the subfloor, causing considerable damage to your wood floor.

Other signs to be aware of are if the floor starts to crack, the boards are separating, or the wood becomes soft and weak. If you notice any of these signs occurring in your wood floor, you have wood floor water damage, and need to take action to prevent further damage.

The first step in preventing further water damage is to determine the source of the damage. If you have an active leak, it is best to turn of the water to the home and have a leak detector or plumber inspect to determine the cause of leak and make a repair.

You should also call SERVPRO right away to begin the mitigation services. If the floor is salvageable, we can place drying equipment (including a floor drying mat system) to repair the damaged floor to its preloss condition.

If you think your home may be affected by a water damage, give SERVPRO of Tustin a call today! 714-480-1340

Fire Safety Tips for the Holidays

12/30/2019 (Permalink)

The Holidays are a wonderful time for family and friends to come together and enjoy a delicious meals, but it can also be a potentially dangerous situation. Thanksgiving is the number one day for home fires involving cooking equipment, so be sure to practice these safety tips courtesy of the National Fire Protection Association:

  • Remain in the kitchen while you’re cooking, and keep a close eye on what you fry! Always stay in the kitchen while frying, grilling or broiling food. If you have to leave the kitchen for even a short period of time, turn off the stove. Regularly check on food that’s simmering, baking or roasting, and use a timer to remind you that you’re cooking.
  • Stay in the home when cooking your turkey and check on it frequently.
  • Keep any items that can catch fire such as oven mitts, recipes, towels, and food packaging away from the stove
  • Keep children away from the stove. The stove will be hot and kids should stay 3 feet away.
  • Make sure kids stay away from hot food and liquids. The steam or splash from vegetables, gravy or coffee could cause serious burns.
  • Keep the floor clear so you don’t trip over kids, toys, pocketbooks or bags.
  • Keep knives out of the reach of children.
  • Be sure electric cords from an electric knife, coffee maker, plate warmer or mixer are not dangling off the counter within easy reach of a child.
  • Keep matches and utility lighters out of the reach of children — up high in a locked cabinet.
  • Never leave children alone in room with a lit candle.
  • Make sure your smoke alarms are working. Test them by pushing the test button.
  • If you’re cooking a turkey using a disposable aluminum pan, consider doubling up and using two pans to avoid a puncture, as dripping turkey juices can cause an oven fire.
  • If you have a small (grease) cooking fire on the stovetop and decide to fight the fire: Smother the flames by sliding a lid over the pan and turning off the burner. Leave the pan covered until it is completely cooled. For an oven fire, turn off the heat and keep the door closed.

In the event of a serious fire at home, call 911 or your local fire department right away.

Call SERVPRO of Tustin at (714) 480-1340. 24/7 Emergency Services and our expert specialists are standing by to answer any questions you may have or to respond to your emergency.

Tips for Preventing Water Damage in a Condo or Apartment Community

12/30/2019 (Permalink)

With so many shared walls and spaces, water damage in an apartment or condo community can get messy pretty quickly. Of course you can never know when an emergency situation will occur, but it’s in your best interest as a property manager, as well as in the best interest of your residents, to always be ahead of the game. Take these measures today to prevent water damage tomorrow.

  1. Check On Aging Appliances Regularly – If the property you manage includes a fridge, dishwasher, and/or washer/dryer in unit, you should closely monitor the age of the appliances as well as routinely checking them for cracked or damaged hoses or connections. Washer hoses should be replaced about every five years. It’s a good idea to replace washers and dryers before there’s a problem. It may cost more money now, but it could save you a lot of money and a headache or two in the future.
  2. Repair old or Damaged Roofs When It’s Dry – Don’t wait for a big rain storm to find out that the roofing at your unit(s) needs replacing. Make routine checkups to monitor the condition of the roof(s) at your property. Make time and room in the budget to make any replacements or upgrades necessary during the dry season so that you can avoid water damage in the wet season.
  3. Stay in Touch with Your Residents and Know When they’re Traveling – Many people go on vacations during the summer. Talk to your residents about having their water shut off while they’re gone or, alternatively, having someone check on their apartment from time to time while they’re gone. If a water leak occurs while they’re away and no one is checking in, a small problem could potentially turn into something much worse.
  4. Clear Downspouts Consistently – This is especially important if there are a lot of large trees throughout your apartment community. When leaves, branches, and other debris clog the gutters, the risk of flooding is increased. Clear all debris from the gutters frequently. If you know a storm is about to hit, make sure everything is clear and that water is being effectively carried away from the building.
  5. Apply Dry-Proofing Methods – One cost effective way to prevent large scale water damage in low-lying areas is to apply waterproofing coatings and sealings. You can also elevate electrical equipment at least three feet off of the floor and install waterproof structures around circuits and electrical breakers.
  6. Check For HVAC System Blockages – If the line that moves condensation from the HVAC system is backed up, it can create serious water damage. Backed up water can seep through ceilings and through light fixtures or in between walls. When water leaks between walls, it can go undetected and result in mold damage in addition to water damage.

Dinner Disaster!

11/18/2019 (Permalink)

SERVPRO is here for you when dinner doesn’t quite turn out as planned.

Fires generate smoke, soot, char, ash and hundreds of chemicals and byproducts.  Protein fires, so named when meat, poultry or fish burn have their own set of components that cause an invisible, rancid and noxious film to be deposited on exposed surfaces.  The film can be difficult to locate and causes malodors to linger until it is removed. A thorough inspection followed by appropriate cleaning and deodorization are key to a successful protein fire restoration.  SERVPRO of Tustin has the knowledge and experience to make your protein fire “Like it never even happened” although, we can’t do much about the ruined dinner.

Planning Ahead. Emergency Ready Profile

11/7/2019 (Permalink)

A Company’s ability to recover quickly from unforeseen calamities reduces the time business is interrupted.  It is imperative that business enterprises dvelop a strategic plan that ensures a prompt recovery, be it from an area-wide disaster or internally caused damage.

SERVPRO’s Emergency Ready Profile (ERP) is a cloud based application that can be utilized to gather important information about a company’s property and strategic vendor partners.  This information is vital to a business’s ability to respond quickly an appropriately to disasters – both big and small.  SERVPRO of Tustin will assist in creating your ERP and form a partnership with management teams to prepare for and respond to any size disaster with the customized profile.  We will work with your business as a vendor partner to plan and prepare for the quickest recovery and restoration for any unexpected crisis.

While, we at SERVPRO of Tustin are here in Southern California are ready to dispatch our crews to any size disaster, we also have the backup of a national team of offices with resources and depth of experience to help in a catastrophic disaster when local resources may be stretched thin.   We are ready for whatever may happen!

Call us and we’ll guide you through putting together your customized Emergency Ready Profile.

A hose in time saves nine

11/1/2019 (Permalink)

Have you ever noticed a little drip from your water heater or maybe a drip under the kitchen sink from a water supply line?  Then thinking, aw that’s nothing I’ll put a bowl or something else under it to catch the drips and deal with it later?  Delaying fixing that small drip could end up costing you big when that drip turns into a torrent because the supply line catastrophically fails and, to make matters worse, it happens 20 minutes after the last person left the house for the day.  A ½” supply line under 50 psi will put hundreds of gallons of water per hour into your home and cause widespread damage.  If it happens on an upper floor, in addition to damaged walls, flooring, furniture and contents, you may also have collapsed ceilings.  And to make matters worse, insurance may not cover it because of a lack of maintenance (remember the bucket under the sink)?  Replacing your supply lines every five to seven years, whether it looks like they need it or not, can save you a massive amount of future grief.  If you don’t or can’t do it yourself, call a plumber and have him replace all the supply lines in the house at one time.  The cost will be minimal compared to what it might be if you don’t. 

Note of interest:  The average age of failed washing machine supply hoses is 8.7 years and 75% of tank water heaters fail before they are 12 years old.

Don't wait until it's too late

10/28/2019 (Permalink)

In Southern California, the rainy season is just around the corner.  Now is a good time to do a preemptive strike against water damage and mold before the rain arrives.

If your building(s) has landscaping that’s several years old, the growth of the plants may have changed the finish grade.  Roots, plant debris and mulch can affect the slope of the finish grade such that water no longer drains away from the building but towards it.  If this is the case, water may puddle against the building and seep or flow into the walls and the building’s interior.  This can cause water damage and mold growth that may remain hidden for quite some time before becoming visible on interior surfaces.  An inspection of the building’s exterior and application of corrective measures can prevent water damage and mold from occurring and disrupting the building’s occupants and operations.

SERVPRO of Tustin Goes The Extra Mile For Its Customers

4/9/2019 (Permalink)

When you experience damage to your property, whether it be water damage, mold, fire and smoke damage, or something else, SERVPRO of Tustin is ready to go that extra mile to make it all "Like it never even happened."

From the initial contact and throughout the completion of the job, our experienced customer support team along with our knowledgeable field technicians will guide you through every part of the process. We are available 24/7 to answer any questions or concerns about your emergency. 

Having been serving the community for over thirty years, our team has seen just about anything that can occur at a property. Even if your emergency requires something beyond our capabilities, we will coordinate with trusted partners and manage every step of the way to ensure that only the best work is done on your property. 

Whether you simply have a question about something you're dealing with at your property or you require immediate assistance, SERVPRO of Tustin is always "here to help"

No Job Is Too Big Or Too Small For SERVPRO Of Tustin

4/9/2019 (Permalink)

No matter the size of your property emergency, SERVPRO of Tustin is available 24/7 to assist you. We treat all of our customers with respect and thoughtfulness, as we know that even though a job may seem "small" to us, it feels really big when it's happening to you! We treat smaller residential jobs with the same urgency that we do on a large commercial loss.

When it comes to large scale property emergencies at a commercial building, our team is well equipped to get the job done! We have years of experience handling large floods that affect multiple floors of high rise buildings as well as large warehouses with hundreds of thousands of feet affected from a flood or infested with mold. 

Size doesn't matter to us! You can always trust in Tustin!

The Myths About Mold

2/28/2019 (Permalink)

When it comes to mold, there are a lot of misconceptions and misinformation that can lead to confusion for homeowners. Just the mention of the word "mold" can cause people to panic. While mold can be a very serious problem and should be taken seriously, it is important to have all the facts to be able to discern myth from fact so that you can make proper and informed decisions when necessary. 

  1. "Bleach Kills Mold"
    While bleach may be able to kill some types of mold on non-porous surfaces, it is unclear whether or not bleach can kill all types of mold, or if it can kill mold on porous surfaces like wood. Bleach is also a very corrosive agent and can pose its own health risks if used to kill mold. It's best to leave it to the professionals. 
  2. "You Don't Have To Remove Mold If You Kill It"
    Even if you are able to kill mold, you may not have removed the allergens that live in the mold. They can still be present even if the mold is killed. To fully protect yourself, removal of the affected areas is often necessary. You have to be careful not to spread the mold spores throughout your home when removing areas affected with mold. Professionals, like us, know how to set proper containment so that the mold allergens don't spread and further contaminate your home. 
  3. "A Little Mold Is Nothing To Worry About"
    If mold has become visible in your home, then chances are it has been growing for some time. Once mold becomes visible, it is important that you have the situation looked at, as there is more than likely more mold behind the surface. 
  4. "Mold Remediation Is Easy To Do On Your Own"
    This is usually not the case. Small areas of mold can sometimes be handled rather easily, but if the problem appears to be pervasive, it is best to call a professional. SERVPRO is always "Here to help!"

Does You Tustin Home Have A Mold Problem?

2/28/2019 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation. Call us anytime at (714) 480-1340

Fire Damage Tips: What To Do Until Help Arrives

2/28/2019 (Permalink)

Experiencing a fire damage situation, whether at your home or place of business, can be scary and stressful. You may not know what to do after the fire is out. 

Safety First

After any fire damage situation, your first priority should be your safety. Is it safe to stay inside your house? If you do stay in the home, be sure to only do activities that are safe for you to perform.

What To Do After A Fire

  • Limit the movement in the home to prevent soot particles from being embedded into the carpet and upholstery
  • Place clean towels or old linens on rugs, upholstery, and high traffic areas
  • Change your HVAC filter to filter our as much of the soot in the air as you can

What Not To Do After A Fire

  • Do not attempt to wash any walls or painted surfaces yourself
  • Do not attempt to use any electrical appliances that may have been close to the fire, hear, or water without consulting an authorized repair service
  • Do not turn on any ceiling fixtures if the ceiling is wet
  • DO no send any affected garments to an ordinary dry cleaner - improper cleaning may cause the smoke odor to set into the clothing

Call SERVPRO of Tustin at 714-480-1340 to schedule an estimate!

The Importance of Document Drying

2/26/2019 (Permalink)

When you experience a flood at your home or place of business, you can't afford to lose important documents or paper goods to water damage. Using state of the art technology, SERVPRO is well equipped to properly dry and recover paper goods ranging from paper files to books to x-rays and photos. 

Why use SERVPRO for document restoration?

The SERVPRO document restoration facility uses the latest vacuum free-drying method in addition to gamma irradiation technology for sterilizing. The facility is under 24 hour surveillance and is managed by HIPPA Master-certified technicians to ensure proper safety and privacy of your documents. The SERVPRO document restoration team has the capacity to handle large scale commercial losses and smaller residential jobs. 

Are there other services than just document drying?

Yes there are! In addition to drying your documents, SERVPRO also offers cleaning/disinfecting, re-jacketing, digitizing, and deodorization. No matter your document restoration needs, SERVPRO is "Here to Help"!

There's no time to waste! Call us today at 714-480-1340

We Like You. Like Us Back!

1/30/2019 (Permalink)

This February, SERVPRO of Tustin is running a social media competition to show our love! Follow or Like us on Facebook and Instagram for chances to win TWO different gift baskets. Each like and follow will equal one entry. Earn one additional entry when you leave a review (on Facebook, Google, and Yelp). Earn FIVE additional entries for each work order you send us!

The first drawing will be held on 2/13 for a "Wine & Movie Night" gift basket. All entries must be in by midnight on 2/12 to be eligible to win on 2/13. 

The Grand Prize drawing will take place on 2/28 for a "Tacos & Tequila" gift basket. All entries must be in by midnight on 2/27 to be eligible to win on 2/28. All entries from 2/13 and before will still be eligible for the Grand Prize!

Prizes will be delivered to the winners on the day of the drawing! Good luck!

Wind damage? Call SERVPRO of Tustin!

1/4/2019 (Permalink)

The Santa Ana winds hit Orange County hard during our New Year's celebrations. Unfortunately for some local residents, the heavy winds didn't just mean no firework shows, it also meant wind damage to their homes.

We were recently called out to a home where an old tree had fallen during the wind storm and knocked over a cinder block fence. We were able to assist them with clean up and removal of the fallen debris. We were even able to help them with a temporary vinyl fence in the area where the fence had fallen over. 

When the winds are really bad, loose limbs and debris in your yard can be blown into your home. If that's the case, you may need assistance in securing your home. SERVPRO of Tustin is adept at boarding up homes, whether it be from storm damage or a break-in, etc. Not only will we secure your home, we will do so without causing any additional damage to the exterior walls of your home. 

If your has been affected by storm damage from the recent rain and wind storms, call SERVPRO of Tustin! 714-480-1340

How To Handle A Roof Leak When It Rains

1/4/2019 (Permalink)

Winter weather in Southern California typically means more slightly chilly days, and sometime even rain. We're not as accustomed to rain and other inclement weather in this area, so your home or property may not be well equipped to handle the upcoming rain. In the event that rain water migrates and finds it way inside your home (whether it be via a roof leak or sliding door or window), there are some measures that you can take to keep the water damage in your home at a minimum. 

If the water is leaking from the roof or ceiling, place an empty bucket or trash can where the water is falling to catch the water and keep it from traveling throughout your home. If water is coming in from a sliding door or window, a bucket may not be able to do you much help. You can try sealing the door or window with trash bags and duct tape to seal the water outside as best you can. You may also want to put trash bags on the floor along with towels. The towels will help with soaking up the water while the trash bags can act as a sort of sealant for the floor. 

Of course if the inside of your property is affected by water damage, you will want to be sure it is dried out properly. Call SERVPRO of Tustin and our team will set up drying equipment and make sure your structure is dried out properly, preventing secondary damage. 

How To Avoid House Fires From Holiday Decorations

12/3/2018 (Permalink)

December is an exciting time of year when everyone is feeling festive and decorating their homes and businesses with Christmas and Hanukkah decorations. It is important to remember that holiday decorations can increase your risk for a home fire. As you deck the halls and trim the tree this year, make sure you are being fire smart. 

Did you know that over fifty percent of home decoration related fires in December are caused by candles? If candles are part of your decoration plans this year, consider switching to battery operated candles; They're safer and you can even set them to turn on with a timer! If you like lighting candles for the smell and ambiance, be sure to always be attentive to the flame and never leave a candle on when you sleep or leave the house. If you need candles for your menorah or candelabra, make sure you keep the candles at leas 12 inches away from anything that can burn. 

Christmas tree fires are not particularly common, but they are incredibly dangerous when they do occur. On average, 1 out of every 45 home fires caused by Christmas trees resulted in death. To avoid Christmas tree fires you should start by picking a fresh looking tree. Older, dried out trees are at a higher risk for fire. Once you bring the tree home, make sure you keep it watered (TIP: If you shake the tree and a lot of needles fall out, that may be a sign the tree isn't getting enough water). Also keep the tree at least 3 feet away from any heat source, including fireplaces, radiators, space heaters, or heat vents. You should also check for faulty lights that could potentially ignite the tree, and turn off the lights when you aren't around to keep an eye on the tree.

In addition to checking the lights on your Christmas tree, you should also be checking all of the lights you put around your home, inside and outside. LED lights are typically safe and won't get too hot, however incandescent Christmas lights can get hot enough to burn or ignite other decorations. Be mindful of where you place your Christmas lights - never place Christmas lights on a metal tree or other metal decorations as they can become charged with electricity and could shock someone. If you are putting Christmas lights outdoors, double check the package and make sure that they are outdoor lights (it should be clearly marked on the packaging). The same goes for extension cords - never use indoor extension cords outside, and be sure not to overload extension cords because they can also get hot enough to burn.

Holiday decorations are typically safe, but it is important to take these aforementioned safety measures to have a safe and happy holiday season. 

Protect Your Home From Rain

11/29/2018 (Permalink)

Southern California isn't affected by harsh winter weather in the same way the much of the rest of the country is. That does not mean, however that we don't need to be prepared for some winter weather. As we enter these colder months (cold for us!), more rain will be on the way, and it is important to have our homes and properties prepared for the rain so as not to become devastated by water damage.


Though we will occasionally experience heavier downpours in Southern California, the days with light, constant rain can pose a bigger threat to our properties. We have compiled a list of tips/to-do's to check off to prepare your home before the next rain hits.

  • One of the best things you can do to protect your home from water damage due to rain is to regularly inspect your roof. Do this at least twice year or even more frequently if you choose. Inspect first from the ground and look for signs of damage, sagging, and aging. Look for loose or skew roof tiles. Also look to see if any tiles are cracked or missing. If you have any missing tiles, your roof is directly exposed to any adverse weather conditions!

  • You should also regularly check your gutters. Fall doesn't hit as hard here in SoCal, but your gutters are still most likely collecting leaves and other debris. If your gutters and downspout are backed up, the rain water may likely end up inside your home - it needs to go somewhere and clogged gutters aren't able to carry the water away from your home!

  • Keep any trees and other foliage in your yard well maintained. If branches grow too long and are close to your home, they could be leading water directly to you structure. Additionally, any lose branches or debris could be blown into your home during a windy storm, leading to structural AND water damage.

  • When you're done inspecting the outside of your home, don't forget to inspect the inside as well! Check all windows and doors in the home to make sure that they close and seal properly - make any repairs as needed. You can also check for signs of roof leaks inside the home. If your ceiling appears to have water rings, staining, mold, or any discoloring, that is typically a sign that something is leaking, whether it be a pipe, the roof, or an upstairs bathroom fixture.

Thanksgiving Fire Safety

11/6/2018 (Permalink)

Did you know that Thanksgiving is the busiest day of the year for fire departments when it comes to home fires involving cooking equipment? With more home cooks cooking larger meals than they are probably used to, the number of home fires involving cooking equipment spikes to nearly 4 times the daily average on Thanksgiving! Whether you plan to be in charge of the kitchen or are just helping out, be sure to follow these important safety tips when preparing this year's Thanksgiving feast!

  • Start your Thanksgiving with a clean stove and oven! The weekend before Thanksgiving, remove any food or grease buildup from burners, stovetops, and the oven. 
  • Always stay in the kitchen when you are cooking on the stovetop. While items in the oven may not require as attentive an eye, food on the stovetop should have constant monitoring in case of spillage or splatter. 
  • Stay in the home while cooking the turkey. You don't need to set up camp and keep a constant eye on the turkey once it's in the oven, but you should stay inside and check on it frequently. The last thing you want is a burnt turkey that sets your kitchen on fire!
  • Keep a flame-resistant oven mitt, potholder, or lid near your cooking space so that you can smother any flames before they get out of control.
  • Should an oven fire occur, turn off the heat and keep the door closed. This should allow the fire to burn out on its own. Once the fire has gone out, open your windows before carefully opening the oven door to release the smoke. IF THE FIRE DOES NOT GO OUT ON ITS OWN: LEAVE THE HOUSE AND CALL 911. 
  • Make sure your home has working smoke alarms and that your family knows the fire escape route in the event of a fire. Remember to always plan TWO WAYS OUT of every room. 
  • Avoid using turkey fryers, but if you must, make sure to follow the fryer's instructions. Also be sure to completely thaw the turkey before frying and always fry outside at a safe distance from the home. 

Stay safe this holiday season! Should your home experience any fire damage, be sure to call SERVPRO of Tustin to make that fire "like it never even happened".

How To Prepare Your Home For The Santa Ana Winds

10/18/2018 (Permalink)

Fall has officially arrived in Southern California. Unlike other parts of the country where fall means leaves changing colors and brisk temperatures, here it means it's wind season, Santa Ana winds to be specific. 

The Santa Anas are very strong and dry winds, and can wreak major havoc on a home. The first winds of the season were some of the strongest we've seen in decades, with gusts reaching up to 75 mph! The winds are expected to last as normal from October through December, so it is important to make sure your home is protected for when they pick up again. 

What can you do to prepare your home or apartment before the Santa Ana winds return?

  • Clean your yard of any dead or fallen trees and limbs. Keep as much excess debris as possible out of your yard so that when the winds do come again, the debris isn't blown into your home causing structural damage.
  • Trim your trees and bushes regularly. This goes along with keeping your yard clear of debris. A well maintained bush or tree will have less loose debris to blow into your home. This is especially important of any trees in close proximity to the structure. Cleaning up lose branches before the winds hit will make sure you don't wind up having any branches in your windows. 
  • Duct tape your windows. Strong winds can stretch  your windows inward when it blows directly at them, and that can often lead to shattered windows. It's not the most aesthetic choice, but reinforcing your windows with duct tape could save you from having to replace a shattered window. 
  • Check your roof shingles annually and replace any loose shingles. You should also store extra shingles on hand in the event some are pulled up or blow away when the winds hit. 
  • If you have an exterior television antenna, satellite dish, or any outdoor decorations, you should tighten them up or remove them for a short while when high winds are expected. 

Do You Know The Signs of Mold?

10/5/2018 (Permalink)

Do you know what's going on behind your walls?

Mold growth can be a nightmare for homeowners. That's why it is important to know the signs of mold so you can stop it before it spreads too far. Most of the time, once the mold has become visible on the surface, it has been growing behind the scenes for quite some time. Make sure you know the signs to look for BEFORE that mold becomes visible. 

If you notice a strange odor, that could be a sign of mold. If an area of your home is giving off a persistent must smell, there is a strong possibility that there is mold in the room. You can typically follow the smell to where it is strongest in the room and find the mold.

Condensation can also be a tell-tale sign of possible mold. It can be excess moisture on windows, or condensation dripping from pipes. If there is excess moisture in your home, that is often a sign that mold may be growing somewhere you can't see. 

A water damage in your home can also lead to mold growth. If there was a leaking pipe or appliance that went unnoticed for some time, there may be mold present. Mold can start to grow as soon as 48 hours after moisture has been present, so if you suspect that you had an ongoing leak, you may want to have a professional inspect for mold. 

If you do suspect your home has mold, give SERVPRO of Tustin a call for an inspection 714-480-1340

Signs of Water Damage in Wood Floors

10/1/2018 (Permalink)

Our technicians place wood floor recovery mats to dry wood floor affected by a leak of the water line to the fridge.

Hardwood floors are a popular flooring option for many homeowners due to their aesthetic as well as the relatively low maintenance required. While hardwood floors are extremely durable, they can be quite vulnerable to moisture. If your home has hardwood floors, it is important that you are always on the lookout for signs of water damage to the wood flooring. 

A very common sign of water damage in hardwood floors in known as cupping. This occurs when moisture causes the wood to expand, which then pushes the boards together and deforms them in the center. Another common sign of water damage in wood floors is called crowning. Crowning is essentially the opposite of cupping. While cupping causes a depression in the center of the wood planks, crowning is when the boards are pushed together and result in a raise in the center of the wood boards. Both cupping and crowning can lead to a buckling floor if left unchecked. Buckling is when the floor boards have actually begun lifting from the subfloor, causing considerable damage to your wood floor. 

Other signs to be aware of are if the floor starts to crack, the boards are separating, or the wood becomes soft and weak. If you notice any of these signs occurring in your wood floor, you have wood floor water damage, and need to take action to prevent further damage.

The first step in preventing further water damage is to determine the source of the damage. If you have an active leak, it is best to turn of the water to the home and have a leak detector or plumber inspect to determine the cause of leak and make a repair. 

You should also call SERVPRO right away to begin the mitigation services. If the floor is salvageable, we can place drying equipment (including a floor drying mat system) to repair the damaged floor to its preloss condition. 

If you think your home may be affected by a water damage, give SERVPRO of Tustin a call today! 714-480-1340

Is Your Office Prepared For An Emergency?

9/13/2018 (Permalink)

While you should always be prepared for an emergency, National Preparedness Month is a great time to go over your emergency plan(s) in your office building. Go over this list and make sure your office prepared for anything!

  1. Whether you work in a high-rise office building or in a single story building, it is important that you have your team prepared in case of an emergency. Take some time this month to meet with your team and practice different evacuation routes. It is important that everyone know at least TWO WAYS OUT from EVERY ROOM.

  2. Don’t forget to check the expiration date on your fire extinguishers (and to replace any that may have expired). Set a schedule for replacing the batteries in your smoke and carbon monoxide detectors. It’s best to replace the batteries before they run out of juice. Regular maintenance of air vents and sprinkler systems are also a great way to AVOID an emergency situation. Sometimes the best preparation is active prevention.

  3. Another way to make sure your staff is prepared for an emergency is to hold or offer classes for you team to learn potential life-saving skills! The Red Cross offers classes for CPR, First Aid, and AED among other skills.

Disasters and emergencies don’t plan ahead, but you can!

5 Common Causes of Water Damage in Orange County

8/22/2018 (Permalink)

Unlike other parts of the country, rain isn't the main cause of water damage in homes and other buildings in Orange County. Get to know some of the common causes of water damage so that you can do what you can to prevent it from happening on your property. 

  1. Broken Pipes – A broken pipe can do a lot of damage to your home in just a short amount of time. Before you know it, gallons short amount of time. Before you know of water could be spewing through your home. Pay close attention to any leaks, drips, and signs of deterioration. Have a plumber come out to your house for regular maintenance, and if there ever is a broken pipe, you can always turn the water off before the plumber arrives in order to avoid further damage.
  2. Pinhole Leaks – common if a home has copper plumbing, a pinhole leak is a puncture of a copper pipe due to corrosion. If your home has a copper water system, check your pipes for signs of corrosion often.
  3. Old/Faulty Appliances – If your fridge or washing machines aren’t maintained well, or have gotten too old, they could start to leak and create a significant amount of water damage in your home. It’s especially important to keep an eye on the appliances in your kitchen, as water damage caused by your fridge or dish washer can affect not just your floor, but your cabinets as well. Often times, leaks that go undetected for some time will cause significant water damage behind cabinets, which in turn can lead to mold if the problem goes unnoticed for an extended period.
  4. Roof Leaks – We don’t typically see much rain here in Southern California, but when we do, a lot of homeowners tend to suffer water damage due to roof leaks. Check your roofs frequently and take care of any maintenance or repairs while the weather is still sunny. That way you won’t have to worry about your home flooding next time a storm hits.
  5. Accidents – Sometimes luck just isn’t on your side and one tiny mistake can lead to a big problem. A clogged toilet or too much soap in the dishwasher or washing machine can have water coming across your bathroom, kitchen, or laundry room. These parts of the home are generally better equipped than the rest of the house to handle a larger spill, but water moves fast and could potentially cause damage to the walls, ceiling, or other rooms in the home. If an accident ever does occur that you think calls for a professional, call SERVPRO of Tustin and we’ll make it"Like it never even happened."

(714)480-1340

Storm Damage? No problem for SERVPRO of Tustin!

8/22/2018 (Permalink)

When Tustin and Orange businesses suffer serious damage after storm events, SERVPRO of Tustin will work around the clock to clean up any debris and to restore the property to preloss conditions. We understand that commercial storm damage can be very costly in terms of productivity; that is why it is always our goal to get your business back up and running as quickly and as seamlessly as possible. 

We Have the Resources to Handle Large Commercial Storm Damage

When a storm hits Orange County, we can scale our resources to handle large-loss commercial restoration projects. We have access to equipment and personnel from a network of over 1,600 Franchises across the country, as well as elite Disaster Recovery Teams that are strategically located throughout the United States.

If your business is ever damaged by severe floods or storms, call us right away at (714)480-1340. Disaster can strike when we least expect it, but SERVPRO of Tustin will be there to help you weather the storm.

Avoid Mold Damage In Your Home In The Heat

8/16/2018 (Permalink)

Temperatures are high, which means your Tustin home is at a greater risk for mold growth. Mold spores can grow in temperatures ranging from 32 to 120 degrees Fahrenheit. The optimum temperature range for mold growth is between 70 and 90 degrees Fahrenheit, a common temperature range here in Orange County.


As the summer weather continues to remain hot and humid, it is time to be even more cautious of any possible moisture or water damage on your property. In order to reproduce, mold spores require moist or damp areas. Excess moisture in bathrooms, kitchens, and laundry rooms are prime areas for mold to grow. Also be on the lookout for flooding, leaky pipes/windows/roof, etc., and call a professional right away should any of these problems occur.


SERVPRO of Tustin has a highly trained and experienced crew ready to make it "Like it never even happened."


Available 24/7, call (714)480-1340

Prevent Further Damage to Your California Home After A Fire

8/16/2018 (Permalink)

The first 48 hours after a fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO of Tustin provides timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration. These services help ensure your property, belongings and memories are restored to preloss condition when possible.

What You Can Do Until Help Arrives
Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.
Place clean towels or old linens on rugs and high traffic areas and upholstery.
Coat chrome faucets, trim and appliances with petroleum jelly or oil.
Place aluminum foil or wood blocks between furniture legs and wet carpet.
Do not wash any walls or painted surfaces.
Do not shampoo carpet or upholstery.
Do not clean any electrical equipment.
Do not send clothing to a dry cleaner since improper cleaning may set smoke odor.
SERVPRO of Tustin is available 24-hours a day, 365 days a year to help you regain control quickly. Give us a call at (714)480-1340

Are You Ready For Whatever Happens?

8/16/2018 (Permalink)

The best way to reduce interruption to your business following a disaster is to plan for it now! It is estimated that as many as 50% of businesses may never recover following a disaster. Of the ones that do, an overwhelming majority of them had preparedness plans in place. 

By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Most contingency plans are made up of three main components: incident response, disaster recovery, and business continuity. The SERVPRO® ERP addresses incident response and disaster recovery. Think about potential disasters that could affect your facility. Now ask yourself: Are you ready?

Our SERVPRO® Emergency READY Profile is a start-up approach that provides important information needed to begin mitigation and recovery services.

Why the SERVPRO® ERP?

    • A no cost assessment of your facility


        • This means there is no need to allocate funds, giving you a great value at no cost.


    • A concise Profile Document that contains only the critical information needed in the event of an emergency. 

        • It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.


    • A guide to help you get back into your building following a disaster. 

        • This can help minimize the amount of time your business is inactive by having an immediate plan of action.


    • Establishes SERVPRO® of Tustin as your disaster mitigation and restoration provider. 

        • You have a provider that is recognized as an industry leader and close by.


    • Identification of the line of command for authorizing work to begin. 

        • This saves time so we can begin the work of mitigating the damage which can save you time and money


    • Provides facility details such as shut-off valve locations, priority areas and priority contact information. 

        • Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”


If you're interested in having an ERP done for your business (at no cost to you!), OR if you have more questions about the Emergency READY Profile, give SERVPRO® of Tustin a call!

(714)480-1340

Tips For Preventing Water Damage in Your Apartment Community

8/3/2018 (Permalink)

With so many shared walls and spaces, water damage in an apartment community can get messy pretty quickly. Of course you can never know when an emergency situation will occur, but it’s in your best interest as a property manager, as well as in the best interest of your residents, to always be ahead of the game. Take these measures today to prevent water damage tomorrow.

  1. Check On Aging Appliances Regularly – If the property you manage includes a fridge, dishwasher, and/or washer/dryer in unit, you should closely monitor the age of the appliances as well as routinely checking them for cracked or damaged hoses or connections. Washer hoses should be replaced about every five years. It’s a good idea to replace washers and dryers before there’s a problem. It may cost more money now, but it could save you a lot of money and a headache or two in the future.

  2. Repair Old or Damaged Roofs When It’s Dry – Don’t wait for a big rain storm to find out that the roofing at your unit(s) needs replacing. Make routine checkups to monitor the condition of the roof(s) at your property. Make time and room in the budget to make any replacements or upgrades necessary during the dry season so that you can avoid water damage in the wet season.

  3. Stay in Touch with Your Residents and Know When they’re Traveling – Many people go on vacations during the summer. Talk to your residents about having their water shut off while they’re gone or, alternatively, having someone check on their apartment from time to time while they’re gone. If a water leak occurs while they’re away and no one is checking in, a small problem could potentially turn into something much worse.

  4. Clear Downspouts Consistently – This is especially important if there are a lot of large trees throughout your apartment community. When leaves, branches, and other debris clog the gutters, the risk of flooding is increased. Clear all debris from the gutters frequently. If you know a storm is about to hit, make sure everything is clear and that water is being effectively carried away from the building.

  5. Apply Dry-Proofing Methods – One cost effective way to prevent large scale water damage in low-lying areas is to apply waterproofing coatings and sealings. You can also elevate electrical equipment at least three feet off of the floor and install waterproof structures around circuits and electrical breakers.

  6. Check For HVAC System Blockages – If the line that moves condensation from the HVAC system is backed up, it can create serious water damage. Backed up water can seep through ceilings and through light fixtures or in between walls. When water leaks between walls, it can go undetected and result in mold damage in addition to water damage.

Prevent These Common Types of Water Damage in the Summer

6/19/2018 (Permalink)

Water damage occurs year round, but there are certain factors that come with every season that you'll want to be extra cautious of when that time of year rolls around. Now that Summer is here, be sure to keep these common types of water damage in mind:

  • A/C Overflows - When the air conditioner is in use, a little bit of condensation on the drip pan is normal. If the day is particularly hot and humid however, the drip pan may collect more water/condensation than normal. If the condensation line clogs, the drip pan can overflow rapidly every time the A/C cycles on. Be sure to check on the drip pan every week during the summer. It is normal for it to be wet when A/C is operating, but if you notice standing water in the pan, you should turn off the unit and call a qualified HVAC technician. 
  • Many people travel during the summer and it is important that you prepare your home before you leave to prevent a water damage from occurring while you're away! The best way you can prevent water damage in your home while you're away is to locate your main water shutoff valve and turn off the water to the house before you go.

Of course there's never a good time for a water damage to occur in your home. If you should experience a water damage however, give SERVPRO of Tustin a call and we'll make it "Like it never even happened."

714-480-1340

Precautions To Take When Decorating Your Home For The Holiday Season

11/30/2017 (Permalink)

This holiday season, make sure that the glow in your home's decorations is from twinkling lights and not from a costly and potentially deadly fire. SERVPRO of Tustin cautions Orange County home owners to follow some of these American Red Cross (ARC) guidelines for holiday decorating and entertaining. 

  • Place Christmas trees and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, heat vents, and candles.
  • Purchase flame-retardant metallic or artificial trees. If you purchase a real tree, make sure that it has fresh, green needles that aren't easily broken. Keep live trees as moist a possible by giving them plenty of water. 
  • Make sure that light strings and other holiday decorations are in good condition. Do not use anything with frayed electrical cords and always follow the manufacturer's instructions.
  • If you are celebrating Hanukkah or Kwanzaa, keep flammable items, including curtains and holiday decorations, at least three feet away from your candles. Place your menorah or kinara on a non-flammable surface, such as a tray lined with aluminum foil, to catch the melting candles wax. Never leave lit candles unattended.
  • Ensure all candles and smoking materials are properly extinguished after guests leave and always unplug tree and holiday lights before leaving home or going to bed. 

We at SERVPRO of Tustin know that even the most diligent fire prevention planning can't prevent all home fires. That's why fire safety planning, like installing and maintaining smoke detectors and having a family escape plan, is also important. If a fire does break out in your home this holiday season, make sure all your family members follow this lifesaving advice from the ARC: Get Out, Stay Out, and Call for Help.

SERVPRO of Tustin is available 24/7 to assist you in a fire emergency. Call 714-480-1340.

How To Protect Your Home From Storm Damage

11/27/2017 (Permalink)

Flooding in your home can happen at any time, but your home can be even more exposed to water damage when it rains. As we move into the late fall and winter months, storm damage becomes more of a threat to your property. Follow these tips to help protect your home from water damage during the next rain storm.

  1. Modify your homes water valves. If the city's main sewer line gets backed up during a heavy rain storm, you could find yourself standing in a a puddle of you-know-what. You may want to consider installing a interior or exterior backflow valve. Backflow valves prevent your water system from being contaminated from water flowing backwards into your supply lines. 
  2. Clear gutter, drains, and downspouts. Clogged gutters and downspouts can end up in a messy flood. Take the time to clean them and clear them of any and all debris before the rain comes.
  3. Cover air vents. One of the most common ways water fins its way into a home is through the home's air vents. If you know that heavy rain is in the forecast and that you are at risk of flooding, cover your air vents with thick plastic sheeting from both the outside and the inside. 
  4. Check your sealant surrounding doors and windows. Make sure that any gaps or holes in the sealant surrounding the doors and windows are filled in. This will help stop rain water from finding its way into your home. 

If water still manages to find a way into your home and you need assistance, give SERVPRO of Tustin a call at 714-480-1340! We're available 24/7 for emergency services. 

Stay Safe This Thanksgiving!

11/20/2017 (Permalink)

Thanksgiving is a wonderful time for family and friends to come together and enjoy a delicious meal, but it can also be a potentially dangerous situation. Thanksgiving is the number one day for home fires involving cooking equipment, so be sure to practice these safety tips courtesy of the National Fire Protection Association:


• Remain in the kitchen while you’re cooking, and keep a close eye on what you fry! Always stay in the kitchen while frying, grilling or broiling food. If you have to leave the kitchen for even a short period of time, turn off the stove. Regularly check on food that’s simmering, baking or roasting, and use a timer to remind you that you’re cooking.


• Stay in the home when cooking your turkey and check on it frequently.


• Keep any items that can catch fire such as oven mitts, recipes, towels, and food packaging away from the stove


• Keep children away from the stove. The stove will be hot and kids should stay 3 feet away.


• Make sure kids stay away from hot food and liquids. The steam or splash from vegetables, gravy or coffee could cause serious burns.


• Keep the floor clear so you don’t trip over kids, toys, pocketbooks or bags.


• Keep knives out of the reach of children.


• Be sure electric cords from an electric knife, coffee maker, plate warmer or mixer are not dangling off the counter within easy reach of a child.


• Keep matches and utility lighters out of the reach of children — up high in a locked cabinet.


• Never leave children alone in room with a lit candle.


• Make sure your smoke alarms are working. Test them by pushing the test button.


• If you’re cooking a turkey using a disposable aluminum pan, consider doubling up and using two pans to avoid a puncture, as dripping turkey juices can cause an oven fire.


• If you have a small (grease) cooking fire on the stovetop and decide to fight the fire: Smother the flames by sliding a lid over the pan and turning off the burner. Leave the pan covered until it is completely cooled. For an oven fire, turn off the heat and keep the door closed.

In the event of a serious fire at home, call 911 or your local fire department right away.
Call SERVPRO of Tustin at (714) 480-1340.

24/7 Emergency Services and our expert specialists are standing by to answer any questions you may have or to respond to your emergency.

Fire Prevention Week: Plan Two Ways Out

10/12/2017 (Permalink)

It's Fire Prevention Week! This year the National Fire Protection Association is reiterating the importance of planning at least two ways out when creating your fire escape plan. 

About only half of Americans have developed a home fire escape plan - a quarter of those have never even practiced it. Planning (and practicing!) an escape route from your home can be the difference between life and death if there is ever a fire in your home. A regularly practiced fire escape plan can ensure that everyone in the home knows what to do and where to go when there's a fire. 

Home fires can spread very quickly, and that is why it is so important to plan at least two ways out of every room. If the fire spreads and blocks your first path out, you need to be able to react quickly and move on to plan B. 

Your home fire escape plan should include working smoke alarms on every level of the home, as well as in every bedroom. There should be two ways out of every room, usually a door and a window. The escape plan should also include a clear path to an outdoor meeting place (like a tree or mailbox) that is a safe distance from the home. Once you've created your home escape plan, be sure to practice it at least twice a year with all members of the household, including pets!

September Is National Preparedness Month: What Are You Doing To Be Prepared?

9/4/2017 (Permalink)

National Preparedness Month is officially here!

Now is the perfect time to start talking about all the ways in which you can be prepared!

Have you and your family sat down and discussed an emergency plan at home?

If not, you should plan a time this month to all sit down together and come up with an emergency plan! Plan out various escape routes in the event there is a fire or some other disaster in your home. This is especially important to do if you live in an area of Southern California where wildfires are common - September does bring the Santa Ana winds after all! When making plans for escape routes and for evacuations, don't forget to include your pets! If you do any practice escape drills, practice with your pets; You don't want to forget about your furry friends!

You should also be sure to create an emergency pack if you don't already have one. An emergency pack can be used if your home loses power or if you are forced to evacuate your home. Not sure what to put in your kit? We've already created a list for you here.

Know the facts.

Disasters can be pretty scary, especially when they're unexpected. Take some time this month to learn about various disasters that can happen where you live. Ready.gov has a list with information regarding most forms of disasters.The more you know, the more prepared you'll be. Being prepared can help you remain calm when disaster strikes! 

College Campus: Dorm Safety Tips

8/17/2017 (Permalink)

For many college students, living in a dorm during their freshman year of college is the first time they’ve lived away from home and, subsequently, without the supervision of their parents/guardians. Before heading off for their first year of dorm living, new college students should read over this list of safety tips and take a few minutes to make sure that they are living in a fire-safe environment. It’s probably beneficial for returning college students to give this list a read through too; whether living in the dorms or off campus, safety tips should not be overlooked.

Learn the building’s evacuation plan.

If you’re living on campus, chances are your dorm will have an emergency evacuation plan. Once you’re all settled into your new home, take some time to familiarize yourself with the building and learn the evacuation routes. Practice multiple escape routes in the event that your first option is obstructed during an emergency. Most college campus buildings should have an evacuation plan posted on each floor. If you live off campus, have an escape plan of your own with at least two ways out of each room. Knowing what to do before an emergency happens can help you to protect yourself as well as others.

Don’t overload your room’s electrical outlets.

Most electrical outlets in dorms are designed to handle a specific amperage. It’s best not to try to push them to their capacity by using too many multi-plug devices. Your school may also have policies restricting the use/plug-in of certain appliances. These limitations are meant to limit the number of potential electrical and fire hazards in your dorm. If you ever notice any scorched marks or burning odors around an electrical outlet, stop using that outlet and inform someone of the problem right away.

Cook with care.

Be careful when cooking in your dorm or in the dorm’s community kitchen. Cooking equipment is involved in 86 percent of dormitory fires. If you do not have a kitchen in your dorm, then you should follow the school’s guidelines on what sort of plug-in cooking equipment is permitted for use in the dorms. Always be careful with electric frying pans, toasters, toaster ovens, microwaves, etc. Never leave your dorm when cooking appliances are in use.

Respect open flame policies.

Most schools don’t allow you to smoke or burn candles or incense in the dorms. If you do smoke, be sure to do so in the designated areas on campus (most likely away from buildings). If your school does not allow smoking on campus, then you should follow that policy. Avoid burning candles or incense in your dorm room. If you burn them for the smell, try using essential oil diffusers to create a pleasant aroma in the dorm. You can also buy battery operated flame-less candles for the same flickering light/ambiance that a candle provides, but without the fire hazard. If you do still choose to burn candles or incense in your dorm, never leave them unattended and keep them away from flammable materials.

Don’t tamper with fire safety features in your dorm.

Most dorms should have smoke detectors. It is important that you do not cover them with any decorations in your dorm. Additionally, do not remove the batteries in your dorm’s smoke detector. It will send a signal to Public Safety to investigate the source of the problem. It is also important to have fresh batteries in your smoke detector so that it can properly do its job to keep you safe. If your dorm has a sprinkler system in place, don’t hang any decorations on it. Sprinklers are there to help put out a fire before firefighters can get there. They are especially important if your dorm is on an upper level as it can be more difficult for firefighters to get to the flames.

Be mindful of clutter and how you decorate your dorm.

While decorating your dorm is how you can display your personality or bring some of home to school with you, it can also become potential fuel for a fire. Every poster or tapestry you hang on the wall, or piece of decor you hang from the ceiling, can be considered a fire hazard. Some schools may limit the amount of wall space that can be covered in your dorm, or may prohibit hanging things from the ceiling. Even if there are no restrictions, it would be wise to limit the amount of decor you hang in your room as well as to keep clutter to a minimum. Additionally, avoid draping materials over hot items like lamps that could potentially cause ignition. Furniture should also be kept away from the room’s heat source to reduce the risk of fire.

What You Should Know About Thunderstorms

8/14/2017 (Permalink)

They may not happen often in Orange County, but they do occur from time to time and it’s important to be prepared in the event that they cause flooding in your home or business. Thunderstorms typically bring a lot more rain than a typical shower that we’ll see in Southern California. Because of this, many homes may experience flooding when thunderstorms do occur.

What to do:

We’ve been experiencing record breaking heat throughout Southern California this summer. If that heat is paired with high humidity, that could mean thunderstorms. Check that your home is prepared for heavy rainfall now, before rain hits. Maintain regular maintenance of your roof, gutters, downspouts, etc., and take care of any needed repairs right away. If and when there is a thunderstorm in your area, keep an eye on your home for any signs of a water leak. If you do experience a leak, call someone to come out and have it fixed right away, and give SERVPRO of Tustin a call to begin the dry-out process. Water damage left untreated can become an even bigger problem.

Another possible issue when there are thunderstorms is lightning. Your home may be out of harm’s way in terms of rain and water damage, but it could still be in range of a lightning strike. Though chances are low that lightning will strike your home, it is still a possibility. A lightning strike could unfortunately start a fire in your home. Be sure to have an emergency plan for your whole family in case there is a fire. SERVPRO of Tustin can also take care of restoration for fire damage should that be needed. There is not much to do to prevent a lightning strike to your home. If you want you can invest in a lightning rod or lightning protection for any tree that is taller than your home.  

Hopefully if we do get any thunderstorms this summer, your home will be ready. We’re always here to help!

714-480-1340

Campfire Safety 101

7/31/2017 (Permalink)

Choose between these four kinds of kindling when building your fire

Enjoying the great outdoors during the summertime can be fun. Nothing says summer quite like sitting around the campfire sharing stories and making s’mores. But that campfire is also a huge responsibility. Everyone in California knows the damage a wildfire can bring, so before you go out and make a campfire, it’s important you learn how to be safe when building your campfire or bonfire, whether in the woods or in your backyard.

PICK THE RIGHT CAMPFIRE LOCATION

  1. If the campground or area where you are prohibits campfires, then DO NOT build one. Digging pits can be prohibited due to any number of various concerns. Whatever the reason, there is a reason – so be sure to follow the rules.
  2. DO NOT build a campfire under hazardous or dry conditions. Dry air increases the risk of wildfires.
  3. If there is an existing fire ring or pit, then use that. If not, choose a site that is at least 15 feet from tent walls, trees, shrubs, or other flammable objects. Be mindful of low hanging branches.
  4. When building a campfire or bonfire, choose a location that is open and away from heavy fuels such as logs, brush, or decaying leaves.
  5. Always be aware of wind strength and direction. If the wind picks up and direction changes, there could suddenly be embers and ashes flying into easily flammable areas. Choose a spot that is protected from gusts of wind.

HOW TO PREPARE A CAMPFIRE PIT

There may not always be a campfire pit already prepared when you arrive on a campsite. If that’s the case, don’t panic! Follow these simple steps to preparing your own fire pit.

  1. Start off by clearing an area that is 10 feet in diameter around the campsite. Remove any grass, twigs, leaves, or firewood while you do so.
  2. Dig a pit about one foot deep in the dirt or sand.
  3. Circle the pit with rocks and you’re ready to go!

BUILDING YOUR CAMPFIRE

Your pit is ready, now it’s time to build your fire!

  1. Before you do anything, make sure you have a source of water, a bucket, and a shovel nearby at all times.
  2. You’ll have to gather three types of wood from the ground. Tinder can be small twigs and dry leaves, grass, and needles. For kindling you should look for sticks smaller than 1″ around. Your fuel will be larger pieces of wood. Keep these stacked upwind and away from the fire.
    NEVER cut whole trees or branches, dead or alive. Live materials won’t burn, and you’ll also be damaging the forest. Dead standing trees can often be homes for birds or other wildlife.
  3. Loosely pile a few handfuls of your tinder in the center of the fire pit.
  4. Add the kindling in one of four methods: Teepee, Lean-to, Cross, or Log Cabin. 
  5. Ignite the tinder with a match or lighter. (If you use a match, wait until it is cold to discard it onto the fire)
  6. As the fire grows, continue to add more tinder.
  7. Blow lightly at the base of the fire.
  8. Add kindling and fuel (the larger firewood) to the keep the fire going.
  9. Now that you have built your fire, keep it small and under control.

EXTINGUISHING YOUR CAMPFIRE

  1. If possible, allow the wood to burn completely to ash.
  2. Pour A LOT of water onto the fire. Drown ALL embers, not just the red ones. Keep pouring until the hissing sound stops.
  3. If you do not have water, stir dirt and sand into the embers with a shovel to bury the fire.
  4. Using your shovel, scrape any remaining sticks and logs to remove any embers. Make sure there aren’t any embers are exposed or still smoldering.
  5. Continue to add water, dirt or, sand, and stir with a shovel until all material is cool.
  6. If it’s too hot to touch, it’s too hot to leave.

There you have it! Have fun but most importantly, be safe when building a campfire!!

source: https://smokeybear.com/en/prevention-how-tos/campfire-safety

The Summer Heat May Be Affecting Your Home’s Appliances

7/24/2017 (Permalink)

You know those hot summer days when you can feel the sun sucking away all your energy? Well, the same thing can happen to your household appliances during the summer too. When the weather gets hot, there are some preventative measures you can take to protect the systems and appliances in your home.

The higher temperatures outside can create a buildup of moisture on your appliances inside. This extra moisture can cause appliances to degrade faster, and can potentially cause electrical shocks. Appliances can also sweat, causing water to settle around cords and wires. It can also flood the interior of the system, which can potentially lead to mold.

You also must be wary of your appliances overheating. Appliances may have higher surface temperatures, and can lose function when overheated, or require more electricity to work properly. Most appliances use more energy during summer months because they have to work even harder to maintain a cool temperature themselves.

AC Units often have to work harder in the summer because in addition to cooling your home, they also work to remove moisture from the air. Consider installing a dehumidifier with your HVAC system, or using one in rooms where it gets hottest. The dehumidifier can remove moisture from the air and allow the Air Conditioner to work solely on cooling your home.

You should also maintain regular cleaning/maintenance of your unit’s filters and coils in order to ensure that it is working properly. The same should go for your fridge/freezer. Dirty coils can lead to overheating, which could leave you without an AC unit or a fridge.

Your fridge should also be kept somewhere cool (avoid hot garages). Once you find the right place for your fridge, be sure to give it ample breathing room. The fridge needs enough room to release heat, but you don’t want that heat to become trapped and cause the unit to overheat and stop working.

You should maintain regular upkeep and maintenance of all of your household appliances all year long, but it's especially important to be mindful of how they can be affected in this summer heat. Should you require emergency services, call SERVPRO of Tustin 24/7 at 714-480-1340

How to Keep Your Pets Safe in the Event of a Fire

7/12/2017 (Permalink)

Approximately 500,000 pets are affected by house fires each year. Many house fires are caused by pets, especially when left home alone. Read over these tips to help prevent any accidental fire started by your pets and for keeping your pets safe in the event there is a fire in your home. Make sure you include your dog, cat, or other pets in your family's emergency plan.

Prevent Your Pets From Starting A Fire

  • Beware of candles and other open flames. Dogs are curious creatures and may take interest in a flickering flame. If you do have any open flames in your home at any time, be sure to never leave them unattended and to keep an eye on your pets. If you're using a fireplace, consider getting a fireplace screen to protect pets when sleeping in front of the fire. Also make sure the fire is completely out before heading out or going to bed. Small sparks and coals can get through a screen.
  • Secure wires and cords. Pets are often tempted to chew on loose wires and cords. Exposed wires can be a fire hazard, so consider securing any electrical objects so that their cords are out of reach. 
  • Don't use glass bowls for your pets' water. When filtered and heated through glass, the sun's rays can ignite the wood beneath the bowl and set a deck in flames. Try using a stainless steel or ceramic bowl instead.

Keep Your Pets Safe After/During A Fire

  • Place a pet fire sticker on the door or window. In the event of a fire when you're away, having a pet sticker will help rescuers know how many pets to look for, saving valuable time and hopefully your pets. 
  • Use monitored smoke detectors. Pets left home alone can't escape on their own when there's a fire. Monitored smoke detectors contact emergency responders when you're not home and add an extra layer of protection beyond that of battery-operated smoke alarms. 
  • Keep pets near entrances when you're away from home. Keep collars (with ID tags) on your pets at all times and leave leashes by the entrance or somewhere easy to find in an emergency. This will help firefighters to find and rescue your pets when they arrive.
  • Know where your pets' hiding spots are. It's important that you can find your pets quickly if there's a fire. Know where your pets like to sleep and especially where they like to go when they are scared or anxious (under the bed or hidden in a quiet corner of the house somewhere)
  • Have an emergency plan in place and make sure everyone in the house knows what to do in the event of a fire. Know who will be in charge of getting your pets outside safely. Have someone in charge of leashes and pet carriers so that they can be safely secured once you're outside. In the event that you can't find your pet when exiting, leave doors and windows open on your way out and call to them so that they come out on their own.
  • Practice fire drills with your pets. It is important to include your pets in the family fire drills. Practice finding them and getting out of the house. Also practice the "open access" scenario where you leave an exit open (preferably the one they're most comfortable with) and call to them to come out of the home. The more you practice, the more likely they are to come out in the event of an actual fire.

If you have any questions or require restoration services due to fire damage in your home, call SERVPRO of Tustin at (714)480-1340. Our crews are available 24/7 for services.

10 Events You HAVE to go to in Orange County This Summer

7/6/2017 (Permalink)

Summer is finally here and there are a bunch of fun events happening in Tustin and around Orange County that are sure to keep you busy this summer. We've done the hard work for you and gone ahead and picked out some of the events that we're most looking forward to!

  1. Sunset Cinema: Free movie screenings at various OC Parks every weekend. We're especially excited for those Disney water films Moana and Finding Dory! The best part of these events is that they're all FREE!!
    Runs every Friday or Saturday through August
  2. Pageant of the Masters: Laguna Beach's one of a kind event that happens every summer at the Festival of Arts. If you haven't been before, it's certainly worth checking off your OC Bucket List! And if you have been before, they change the theme every year, so you can look forward to seeing something new! This year's theme is "The Grand Tour". Tickets can get pricey if you want to sit close, but you can find cheaper seats in the back and bring your binoculars to see every detail up close!
    The show runs nightly from July 7 - August 31
  3. Sawdust Art & Craft Festival: If you're headed to Laguna to see the Pageant of the Masters, you might as well stop by the Sawdust Festival while you're at it. This is another fun event that happens every summer. Check out a variety of art and crafts, and maybe even bring some home with you! This is a fun event for the whole family and tickets are all under $10!
    Friday, June 30 - Sunday, September 3
  4. Orange County Fair: It wouldn't be summer without a trip to the fair! Win prizes at the different games and indulge in the most sinful treats in Orange County! It's also a great place to run into friends, and maybe even make some new ones! Take advantage of daily specials for free entry when you come with a donation.
    July 14 - August 13
  5. OC Night Market: If the food is your favorite part of the OC Fair, you may want to check out the OC Night Market! Inspired by the night markets in Asia, OC Night Market hosts a plethora of exciting food vendors. It's a great place to try something new!
    The third and final OC Night Market of Summer 2017 runs August 25-27 from 4pm-Midnight (11pm on Sunday)
  6. National Night Out: Join the Tustin Police Department and your fellow Tustin residents in standing up to crime. A fun event for the whole family; it's located at The District at Tustin Legacy of which many of the businesses and restaurants will be participating. 
    August 1. 6:00 PM - 8:00 PM
  7. Tustin Concerts in the Park: Pack a picnic and bring the whole family to enjoy FREE concerts in Peppertree Park in Tustin all summer long! Enjoy the "hits" from your favorite tribute bands!
    Every Wednesday Night, 6-8 PM from June through August
  8. Open House at The Marconi Automotive Museum in Tustin: Museum founder Dick Marconi will be in attendance at the Open House, telling stories about cars and signing Ferrari posters. Sounds like Sunday Funday to us!
    August 6, 8:00 AM - 2:00 PM
  9. Orange International Street Fair: It wouldn't be Labor Day Weekend without Street Fair! Explore cuisine from over fifteen streets representing various cultures and countries across the globe. Most of the businesses around the Orange Circle stay open during Street Fair so you can escape the heat by doing some antique shopping or grabbing a drink at one of the many restaurants. 
    Labor Day Weekend, September 1-3, 5:00 PM - 10:00 Friday and 10:00 AM - 10:00 PM Saturday/Sunday
  10. Totally Tustin Food and Wine Festival: Hosted by the Tustin Chamber of Commerce, this food and wine festival brings together many of Tustin's best restaurants to celebrate the community and to raise funds for the Tustin Chamber.
    Sunday, September 24 from 4:30 PM - 9 PM at 300 Centennial Way 92780

What Are You Doing To Prevent Water Damage In Your Tustin Home?

6/27/2017 (Permalink)

We here at SERVPRO of Tustin are experts when it comes to water damage. With over 30 years in the restoration industry, we’ve seen it all. Though our specialty is restoring your home to preloss conditions after you suffer water damage and making it “Like it never even happened,” we have some tips for how you can prevent any future water damage to your home.

  1. Watch Your Water Bill

    • So often, homeowners don't realize there's a leak until major damage is done. If your water bill seems unusually high, there may be something going on behind the walls or beneath the floorboards. Monitor your bill closely to catch any potential leaks early.
  2. Investigate Leaks Promptly

    • If there is a water leak in your home, it is imperative that you take care of it quickly. Moisture in your home that is left untreated can result in mildew or mold and even structural damage to your property. Additionally, water damage that isn't treated within 48 hours could potentially become contaminated.
  3. Be Careful Where (And What) You Plant

    • Some plants, such as willows, elms, and maples, have invasive roots that could cause problems for your property. Before planting a tree, find out about its root system. Never plant a tree less than 10 ft. from your home's foundation; trees with invasive roots may need to be even further (25 to 50 ft. away) in order to ensure the roots don't damage your water and sewer lines.
  4. Ensure Proper Drainage

    • Clear your gutters regularly to make room for rain water. Downspouts from your gutters should be directed at least 5 ft. away from your home. It is best to have the water flow onto a hard surface (such as a driveway) or to have a splash guard designed to spread the water and keep it from puddling on the ground.
  5. Check Home Appliances Regularly

    • Oftentimes, flooding in the home is caused by a leak from a fridge or dishwasher, etc. Check and maintain your home's appliances regularly, and follow the manufacturer's directions to fix any possible leaks. It is also a good idea to regularly replace the hose for your washing machine. Leaky hoses are a common cause of residential water damage.

Of course these are just some ways to prevent water damage. Unfortunately, not all forms of water damage are preventable. Disaster can strike at any moment, no matter how prepared you may be. We hope it doesn't happen to you, but if it does, call SERVPRO of Tustin and we'll make it "Like it never even happened."

714-480-1340

Understanding The Three Categories Of Water

6/19/2017 (Permalink)

When dealing with water damage in your home or business, there are three different types or classifications of water that we use: Clean, Gray, and Black water.

Clean Water: This is water that does not contain contaminants. It includes broken water lines, malfunctioning appliances, toilets holding tanks, snow melt and rainwater. Overtime however, clean water can progress and become gray water within 48 hours, if left untreated.

Gray Water: Gray water does contain slight chemical or biological contaminants, and may pose a health risk. Gray water can discharge from dishwashers, washing machines, sinks, showers, aquariums and waterbeds, or come from a clean water source that leaked through a ceiling. It can also be clean water that was left untreated (and became gray water). Gray water can also progress to the next stage (Black Water) if left untreated within 48 hours.

Black Water: This water is a positive health risk as it is highly contaminated. Black water is presumed to contain multiple potentially harmful contaminants including fungi, bacteria, chemicals, viruses, and more. Black Water is typically caused by sewage damage, flooding, or any type of natural disaster. Black water should always be treated by a trained and certified professional.

For any type of water damage, it is always best to treat it quickly so as to avoid further contamination and risk mold growth. Call SERVPRO of Tustin if you need services in your home! Available 24/7 (714)480-1340

SERVPRO of Tustin is an IICRC certified firm.

What You Should Keep In Your Emergency Safety Kit

6/5/2017 (Permalink)

We’re thrilled to be partnered with the American Red Cross as a Disaster Responder because here at SERVPRO of Tustin, we’re always “Ready for Whatever Happens” and we want you to be too! You never know when a disaster may strike, so it is important to have an emergency preparedness kit ready to go at a moment’s notice to use at home or to take with you in the event you must evacuate.


According to our friends at the American Red Cross, you should, at minimum, have the basic supplies listed below:



  • Water: one gallon per person, per day (3-day supply for evacuation, 2-week supply for home)

  • Food: non-perishable, easy-to-prepare items (3-day supply for evacuation, 2-week supply for home).

  • Flashlight

  • Battery powered or hand-crank radio (NOAA Weather Radio, if possible)

  • Extra batteries

  • First aid kit

  • Medications (7-day supply) and medical items

  • Multi-purpose tool

  • Sanitation and personal hygiene items

  • Copies of personal documents (medication list and pertinent medical information, proof of address, deed/lease to home, passports, birth certificates, insurance policies)

  • Cell phone with chargers

  • Family and emergency contact information

  • Extra cash

  • Emergency blanket

  • Maps of the area


You should also consider the needs of all family members and add supplies to your kit as needed. Suggested items to help meet additional needs are:



  • Medical supplies (hearing aids with extra batteries, glasses, contact lenses, syringes, etc)

  • Baby supplies (bottles, formula, baby food, diapers)

  • Games and activities for children

  • Pet supplies (collar, leash, ID, food, carrier, bowl)

  • Two-way radios

  • Extra set of car keys and house keys

  • Manual can opener


Additional supplies to consider keeping at your home or in your emergency supply kit:



  • Whistle

  • N95 or surgical masks

  • Matches

  • Rain gear

  • Towels

  • Work gloves

  • Tools/supplies for securing your home

  • Extra clothing, hat and sturdy shoes

  • Plastic sheeting

  • Duct tape

  • Scissors

  • Household liquid bleach

  • Entertainment items

  • Blankets or sleeping bags


 


You never know when a disaster might arise.


Keep you emergency kit somewhere easily accessible for if and when the time comes that you need it. You should also practice fire drills with your family and plan out multiple evacuation routes should you ever need to evacuate your home. Make sure that everyone knows what to do in case of emergency. Whether it’s the Big One, a house fire, or an unexpected storm, we want you to be “ready for whatever happens!”

Why You Should Regularly Clean Your Building's Air Ducts/HVAC System

5/17/2017 (Permalink)

It's easy for the cleaning of air ducts and HVAC systems on your property to go forgotten, but it is important to keep up with regular HVAC maintenance. Like anything else in a home or business, air ducts accumulate dust and dirt over time. Other the factors that may increase the need for regular HVAC system cleaning are pets, occupants with allergies or asthma, cigarette or cigar smoke, water contamination or damage to the home HVAC system, or home renovation and remodeling projects. A general rule of thumb is that if your air ducts look dirty, then they probably are. 


The National Air Duct Cleaning Associatoin (NADCA) recommends that dirty HVAC systems be inspected by a reputable, certified HVAC professional. Clean HVAC systems can result in an improved air quality of your home or business. Regular cleaning may also increase your energy savings and give your HVAC system a longer lifespan.


If air duct and HVAC system cleaning goes beyond the scope of your regular janitorial staff, or if you want cleaning done for your home's system, SERVPRO of Tustin can help! Give us a call at (714)480-1340

10 Tips To Make Spring Cleaning Easier!

3/28/2017 (Permalink)

Clean is in season

Spring Cleaning can seem like a daunting and endless task, but we here at SERVPRO of Tustin have compiled some tips to help make your job easier! 


 



  1. Clean your windows inside and out. Use a rubber edge squeegee to avoid streaks, and try cleaning them on a cloudy day so that the sun doesn't dry the soap before you've squeegeed it clean!

  2. Dust your light bulbs. Unscrew the bulbs first, and then use a microfiber cloth dampened with water to polish the bulbs. (Avoid getting the metal base of the bulb wet.)

  3. Clean you fridge. First, clean out any old food, condiments, etc. that are expired and clean up any spills. Once the fridge is cleared out, use a combination of baking soda and warm water (or salt and soda water) to deep clean the fridge. Also consider buying a fridge refresher pack to keep your fridge clean and fresh year-round.

  4. Protect wood flooring. To guard against scratches on your wooden floors, make sure that there are surface protectors on the bottom of any furniture legs. Replace any existing ones that are dirty or worn. 

  5. Get rid of lime buildup on faucets. Before scrubbing, lay paper towels over the faucet/sink area and soak in vinegar for one hour. The deposits will soften and be easier to remove.

  6. Restock home supplies. You never know when you'll need certain supplies. Restock on all of your cleaning solutions and emergency stain removers. Also stock up on batteries and light bulbs for when they need replacing.

  7. Clean the oven. Chip off any loose pieces that you can, and spritz any remaining burnt-on food with ammonia. Sprinkle baking soda and a few drops of white vinegar on the bottom and sponge away the grime after it has bubbled up.

  8. Clean your carpet. You can rent carpet cleaning equipment and do it all yourself, or you can call us! 

  9. Clean your bed (all of it). Wash your sheets and duvet in the washing machine. While your linens are being cleaned, take care of your mattress! Use your vacuum's crevice tool to collect any dirt on the surface and sides, then spot clean any stains with upholstery cleaner. Spray with a disinfectant when you're done and you're good to go!

  10. Clean your broom! You don't want to be sweeping your floor with a dirty broom do you? Try swishing your broom around in warm, soapy water to get rid of any dust-bunnies. If that doesn't work, you can also try zapping the ends with your vacuum (just be sure to clean the attachment afterwards)


You should be able to handle most of the cleaning around your house, but for any of those tough stains - give us a call! We can help! 


SERVPRO of Tustin available 24/7 - 365 


(714)480-1340

What You Need to Know About Lead Paint

3/20/2017 (Permalink)

Does your Tustin property contain lead?


Older homes, older child care facilities, schools and other buildings are more likely to contain lead-based paint. Homes may be private, government-assisted or public housing. Schools are preschools and kindergarten classrooms. They may be urban, suburban or rural.


Percentage of homes likely to contain lead:



  • Built between 1960-1978 = 24%

  • Built between 1940-1960 = 69%

  • Built before 1940 = 87%


What can you do to protect your family from lead in pre-1978 homes?



  • If you rent, notify your landlord of peeling or chipping paint.

  • Clean up paint chips immediately.

  • Regularly clean floors, window sills, and other surfaces. Use a mop, sponge, or paper towel with warm water and a general all-purpose cleaner or a cleaner made specifically for lead.

  • Thoroughly rinse sponges and mop heads after cleaning dirty or dusty areas.

  • Wash children’s hands, bottles, pacifiers and toys often.

  • Keep children from chewing window sills or other painted surfaces.

  • Clean or remove shoes before entering your home to avoid tracking in lead from soil.


SERVPRO of Tustin follows the EPA's strict guidelines for lead paint


The Environmental Protection Agency (EPA) requires firms performing renovation, repair, and painting projects that disturb lead-based paint in pre-1978 homes, child care facilities and schools be certified by the EPA. These firms also must use certified renovators who are trained by EPA-approved training providers to follow lead-safe work practices.


According to EPA requirements (40 CFR Part 745) contractors must use lead-safe work practices and follow these three simple procedures:



  • Contain the work area.

  • Minimize dust.

  • Clean up thoroughly.


SERVPRO of Tustin technicians always take the necessary precautions according to current laws. Our technicians have been trained and certified to follow lead-safe work practices while performing renovation and repair projects in your area. 


 

Spring Cleaning

3/1/2017 (Permalink)

Avoid the stress of spring cleaning and call SERVPRO!

It's that time of year again!

The sun is out and it's time for spring cleaning! Make your life a little easier this year and consider calling SERVPRO of Tustin to help ease the burden. 

How can SERVPRO help?

You know SERVPRO of Tustin as a leader in Fire and Water Cleanup and Restoration, but our professional residential cleaning services can make a dirty home as good as new.

Air Duct Cleaning

Properly maintaining your home's air ducts should be a top priority. Cleaning your air ducts regularly can increase your home's heating and cooling efficiency, as well as improve the quality of air you and your family breathe. 

Ventilation systems are often the biggest culprits in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

SERVPRO of Tustin Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

Carpet & Upholstery Cleaning

Even the highest-quality carpet and upholstery can show soiling over time. Protect your investment by calling us to clean and maintain your carpet and upholstery. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

Our professional cleaning can address moderate and heavy soil conditions in your carpets. How often you’ll need professional cleaning depends on soil build-up, traffic, type and color of carpeting. A good rule of thumb would be to professionally clean your carpet every 12 months. The best advice is to clean carpets before they become totally saturated with soil. If you wait until carpets look really dirty, the carpets may never be restored to their former appearance. Dirt builds up in layers, and when a carpet looks dirty you are only seeing the dirt at the tips of the fibers. More dirt is hiding below the surface down near the base of the pile, causing damage to the carpet. When a carpet is saturated with dirt, the soil has penetrated crevices and has become firmly lodged.

Odor Removal

Basic cleaning services lack the expertise to effectively deodorize your home.  As experts in deodorization, SERVPRO of Tustin is trained to identify and eliminate offensive odors. These odors can come from a number of sources both inside and outside a structure.

SERVPRO teaches IICRC technical classes in the proper removal of odors. Masking and other short cuts don't work when your odor problem is serious or persistent.

We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor and determining the conditions in which it contact any surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

Life Happens, and homes get dirty. SERVPRO of Tustin has the industry experience and expertise to provide a deeper clean than your basic home cleaning service. 

We're here to make things easier for you.

Need cleaning services?

Give us a call today! - (714)480-1340

Now That Winter Is Over, Is Your Place Dry?

2/3/2017 (Permalink)

Make sure to inspect (and clean) your roof and gutters frequently!

Now that winter weather is passing, it is the best time to inspect your home or building for weather-related damage! Heavy rains and strong winds can cause all sorts of problems with your property.  Roofs, gutters and landscapes are exterior elements that should be checked regularly to guard against water damage. Remember to look inside attics, basements or crawl spaces for any visible signs of water intrusion. Make sure outside vents are clear of any obstruction in order to ensure proper air flow.

If you find a problem and need restoration help or want spring cleaning assistance, call the professionals at SERVPRO® of Tustin. We are on call 24 hours a day, 365 days a year, and always ready to help! Give us a call at (714)480-1340 

When should you dispatch SERVPRO of Tustin to a job site?

12/8/2016 (Permalink)

Guide to when you should get a crew on-site ASAP:

For Water Damages
- If standing water needs to be extracted.
- If contents or structure are wet and require drying and/or dehumidification.
- If mold or mildew have started to form requiring drying, cleaning and/or treatment with
antimicrobials.
- If sewage has backed up and requires removal, cleaning, deodorization and sanitation of the damaged area.
- In all cases, influx of water must be stopped. SERVPRO does no plumbing work.

For Fire Losses
- If smoke or soot cleanup of structure is required (contents cleaning will likely be homeowner responsibility)
- If deodorization is required.
- If an emergency board-up for security purposes is required and the glass repair company for the building does not do emergency board-ups.

For Wind Damages
- If inside cleanup of glass or debris is required (SERVPRO doesn’t replace glass).
- If it results in water damage (see above water loss requirement).
- If emergency board-up for security or to prevent further damage is required.

For Miscellaneous
- If vandalism act requires cleaning, drying, or inside debris removal.
- If mold & mildew treatment or sanitizing is required.
- If suicides or other body cleanup and/or deodorization is required.
- If deodorization is needed for skunk, chemical, or other odor sources.


Reassure everyone that help is on its way. Make sure your on call person and customer service department staff knows to call SERVPRO of Tustin in the event of an emergency. There are a number of SERVPRO offices in Orange County, but SERVPRO of Tustin has the staff, equipment and experience to deal with the concerns unique to a Home Owners Association

Give us a call at
714-480-1340
For service or more information.

News Flash

4/29/2016 (Permalink)

TheIICRC (Institute of Inspection, Cleaning and Restoration Certification) which has established the globally recognized standards in our industry has released new guidelines, the S500, for the processes we use when responding to your buildings for restoration cleanup.  In turn, our crews have just completed training on the new standards.  In addition, all of our crews are using state of the art software, SERVPRO Drybook, while on-site to document the job process from start to finish.  It starts with before pictures, on to moisture mapping, daily job diary entries to after photos.  Everything is documented in DryBook.  If you would like a copy at the completion of a job, let us know. 

As always our phone number 714-480-1340 is the number to call for 24/6/365 response.  Please be sure your team has our number in their phones and on your vendor list.  During business hours (8:00-5:00pm, M-F) you may wish to send a work order, RFP or email to workorder@SERVPROtustin.com .  All customer service staff receive email alerts, so your request for service or estimate will be addressed immediately.

SERVPRO of Tustin is actively involved in BOMA Orange County, IREM OC, CAI OC, IFMA and our local chambers and other associations.  If you participate at any of them, we will see you soon

We have just completed a revamp of our team and want to remember to thank all of our clients for your business and the relationships that have been forged over the many years (32 to be exact). 

And lastly, rememebr our team is ready to respond to any size disaster and provide you with the service you have grown to trust in when working with SERVPRO of Tustin.

Winner Winner

3/28/2016 (Permalink)

Ariya Garces, Davis Partners March Find the Difference winner

Our winner for the Find the Difference contest was Ariya Garces, with Davis Partners.  Ariya's name was randomly selected from the 40+ submissions for the March Find the Difference game.  We love celebrating our customers and telling everyone in Orange County how wonderful they are!  

So whether you have a flood, mold, water damage or some other emergency - We can Help! Our central location in Santa Ana makes getting to any city in Orange County easy.  Whether you are in Cypress, Santa Ana, Anaheim, Irvine, Huntington Beach, Orange, Tustin or one of the Lagunas, we will be there fast.

Ready to help when life is at its worst

3/21/2016 (Permalink)

traumatic death at home cleanup with blood

We are ready to help when life is at one of the most challenging.  A death in the family or a violent event in the home can be traumatizing for life.  Let us help you cleanup this type of emergency from your home.  We can help with blood, bodily fluids, finger print dust and more.  Call anytime from any Orange County city - we can help.  Whether you are in Santa Ana, Tustin, Costa Mesa, Newport Beach, Huntington Beach or Orange, we can help.  

Don't create further bad memories, call a professional to help in your time of need.

Continuing Education

11/19/2014 (Permalink)

Quiz fun during our Continuing Education classes.

SERVPRO of Tustin, Orange / Villa Park Continuing Education class schedule for 2015

February 5th     

Restorative Drying for Water Damage

9:00 AM – 11:00 AM    DOI #217584 DRE #4270-1006

March 5th         

Mitigation and Awareness Response Seminar (MARS)

3:00- 5:00 pm              DOI #274031

May 15th          

Trauma and Crime Scene Cleanup/Hoarding                           2:00 PM – 5:00 PM  DOI #274029 (Our most popular CE class! Register early to reserve your spot.)

July 23th          

Ethics 

9:00 AM – 12:00 PM  DOI #287830

August 27th      

Deodorization of Malodors

9:00 AM- 11:00 AM DOI #234108 DRE# 4270-1008

September 18th

Disaster Preparedness

11:30 AM - 1:00 PM               

November 12th

Understanding Mold in the Restoration Industry

9:30 AM – 11:30 AM  DOI #126438

Soaked paper and documents

10/2/2014 (Permalink)

Document Drying

Don't let a water damage prevent you from staying in business.  Some of your most important documents are hard copies stored in closets, cabinets, basements and more.  Be sure to have a plan in place to dry those documents when you have been affected by a water damage.

Learning about hoarding at the International OCD Conference in Los Angeles

7/22/2014 (Permalink)

Hoarding Infographic from Pyschology Degree

Staff Tom and Deanna attended the International OCD Conference in LA.  With so many pages of seminar notes, we'll be ready to futher help hoarders in our Orange County community.  Fortunately, Orange County has a task force to help with hoarding in Tusin, Anaheim, Orange, Irvine, Villa Park, Laguna Hills, Laguna Beach, Huntington Beach, Newport Beach and more!

International OCDFoundation Conference

Volunteer Recognition

4/1/2014 (Permalink)

Congrats to Gary Bittner for being honored as an outstanding community volunteer!  

Gary has been an excellent volunteer providing outstanding ideas to help the Foster Care Auxiliary.  He has recently initiated relationships with hotels to donate their lost and found items to the Foster Care Auxiliary which benefits programs and services to foster parents in Orange County.  Gary continues to nominate the Foster Care Auxiliary as beneficiary to professional associations fundraising activities such as golf tournaments, change donation boxes and cell phone recycling.    Gary is a valuable advisory board member by being involved and proactive.

Spirit of Volunteerism

Categories

Archived Posts