What our Customers say...

Water Damage Testimonials

SERVPRO of Tustin handled a really complicated water damage that we had in our condo in Rancho Santa Margarita. It flooded not just our unit, but our two lower neighbors as well. Everyone was well taken care of and the crew was really great at explaining the process the entire time. Thank you to their entire team for a job well done!

We had a pipe break on Christmas eve which caused a lot of headache and stress as it affected our master and 2 bathrooms. Thankfully we called and Viri picked up the phone. She was knowledgeable, supportive, and helped us understand the entire process. She even helped coordinate with other vendors. It was the best service we'd gotten all year. SO THANKFUL for VIRI!

SERVPRO sent Hector out to our job who was fast, trustworthy, and very professional. We are very happy with their service because of him.

I'd highly recommend to anyone who needs help and relief!

SERVPRO did an amazing job on my condo for mold remediation, and their charges were very reasonable. Best of all they were extremely pleasant to work with. I felt valued as a customer even though my job was very small. I was a cash-paying customer because I had a small amount of mold in the water heater closet of an condominium which I was selling. I was in the middle of escrow, and I needed the work completed quickly.

I called two different mold remediation companies to compare prices: SERVPRO of Tustin and Repipe1 of Irvine. It turned out SERVPRO was by far the winner. Repipe1 wanted twice as much money for the same job. I felt valued as a customer by SERVPRO.  I was treated with respect and courtesy even though my job was small.  In contrast, I was made to feel insignificant by Repipe1 and they seemed uninterested in gaining my business.

The manager on my case, Daniel Otteson, was very professional, courteous and got the job done quickly. He was very knowledgeable. He  explained the mold remediation process to me in detail and answered all my questions to my satisfaction. He kept me informed during every step of the process.

The production manager, Ellie Urland, was also amazing. She promptly answered my calls and emails and was so courteous and professional. I feel fortunate to have been in their hands.

I highly recommend SERVPRO of Tustin. They will treat you like a valued customer no matter how small your job is.

We had a great experience with SERVPRO of Tustin.   While having water damage and mold from a water leak is never fun, they made the situation easier for us to deal with.  Javier and Ricardo worked at our house for 4 days straight and let us know what they were doing every step of the way.  If we ever have a water leak again, I will not hesitate to contact them.

Yikes, had a hot water slab leak that flooded 4 rooms of carpet.  Called SERVPRO and sent out a team to clean up the damaged carpet and padding within 30 minutes.  The team worked for hours non stop. They removed all the carpeting, padding and tack strip.  The brought in 8 fans and 1 humidifier, a little noisy, but better then mildew smell!  I highly recommend this SERVPRO.  This is a great company for an emergency.

Would use again for any water clean up. Great service!

Brandon & Cory were fantastic! Extremely professional at a very difficult time for us when our upstairs & downstairs got wet from a washer overflow! They were always on time and very efficient! They had to take out Drywall and they didn't leave a mess. The process took seven days. Thank you, Brandon and Cory!

The stress of having a flood at our home was made easier by SERVPRO of Tustin.  We discovered a major water leak in our upstairs master bath and bedroom which also flooded our garage.  Our insurance company called SERVPRO who responded and stayed at our home until 4 a.m.  They showed up every day (and on time) to check on the drying process.  When that was completed we had their crew repair the walls and paint.  That crew was great.  The last thing that needed to be done was to stretch, clean and deodorize our carpet.  Again the SERVPRO crew showed up on time and did not leave until everything was perfect.  I can't say enough about how professional everyone at this company has been.  I would like to especially thank Joe Valencia who is a perfectionist when it comes to his job.  Great work by this company and I would recommend them to anyone.

SERVPRO did a wonderful job cleaning up our home after an unfortunate flood that affected our kitchen and dining room. Not only did they perform a stellar job but they did so as unobtrusively as possible. The staff was so polite and considerate. They made a difficult situation seem easy! 

Had a pinhole leak that damaged 2 levels at my property in Irvine. These guys were on time and got the job done quickly and best of all didn't overcharge me. They helped me move out a lot of stuff as I was going to remodel anyways. Thanks!

Moises exhibited excellent customer service! He is knowledgeable, patient and is genuinely interested and committed to doing his very best. ...I am happy to say that Moises provided exemplary service and should be commended for it!

The technician explained everything in great detail. He was prompt and very professional.

My thanks go to Marvin and Moises for getting us through this first phase of the process. Professional, courteous, and informative-could not ask for more. Thanks!

The crew chief did an excellent job explaining each part and he made me feel that it all would be returned to normal. He did a great job! Thank you.

They were not only on time but they were always early. Both team members have been very nice to explain everything and answer all our questions. Also, they were always professional and we just enjoyed their company every time they came to our house.