What our Customers say...
Water Damage Testimonials
Marvin and Art were the best! It's never fun to have to deal with flooding, however they made the experience much less stressful. They knew what they were talking about and were very thorough. I appreciate their attention to details and taking the time to explain everything to me. They also went above and beyond by helping me with the neighbors. I hope I never have to deal with this again, however if I have to, I would not hesitate to ask Marvin and Art to help me again. Thanks for your help, guys! You are really the best in your industry. I hope your manager sees this review and appreciates everything you do for your customers during stressful times.
While other companies wanted to rip up our floors to solve a water leak, SERVPRO of Tustin recommended a less invasive, less costly and more effective solution. The crew who came to our home did a great job! Would use them again.
Very courteous and professional staff I’m satisfied with the service rendered
Would use again for any water clean up. Great service!
Brandon & Cory were fantastic! Extremely professional at a very difficult time for us when our upstairs & downstairs got wet from a washer overflow! They were always on time and very efficient! They had to take out Drywall and they didn't leave a mess. The process took seven days. Thank you, Brandon and Cory!
The stress of having a flood at our home was made easier by SERVPRO of Tustin. We discovered a major water leak in our upstairs master bath and bedroom which also flooded our garage. Our insurance company called SERVPRO who responded and stayed at our home until 4 a.m. They showed up every day (and on time) to check on the drying process. When that was completed we had their crew repair the walls and paint. That crew was great. The last thing that needed to be done was to stretch, clean and deodorize our carpet. Again the SERVPRO crew showed up on time and did not leave until everything was perfect. I can't say enough about how professional everyone at this company has been. I would like to especially thank Joe Valencia who is a perfectionist when it comes to his job. Great work by this company and I would recommend them to anyone.
SERVPRO did a wonderful job cleaning up our home after an unfortunate flood that affected our kitchen and dining room. Not only did they perform a stellar job but they did so as unobtrusively as possible. The staff was so polite and considerate. They made a difficult situation seem easy!
100% satisfaction! Overall, the family was very happy with the service provided. The whole experience was made much easier in part to your employee Moises Vasquez. He was prompt, professional, knowledgeable, and had a pleasant demeanor that made the job easier. He walked us step by step on the tasks and explained everything that would occur. We were happy with his service and that made us happy with SERVPRO.
Had a pinhole leak that damaged 2 levels at my property in Irvine. These guys were on time and got the job done quickly and best of all didn't overcharge me. They helped me move out a lot of stuff as I was going to remodel anyways. Thanks!
Moises exhibited excellent customer service! He is knowledgeable, patient and is genuinely interested and committed to doing his very best. ...I am happy to say that Moises provided exemplary service and should be commended for it!
Excellent. They were done with the work when they said they would be!"
Our experience was totally positive.
Everyone we dealt with was friendly, helpful, professional and did what they said they would do in a timely manner.
The technician explained everything in great detail. He was prompt and very professional.
My thanks go to Marvin and Moises for getting us through this first phase of the process. Professional, courteous, and informative-could not ask for more. Thanks!
This team is very knowledgeable, courteous, professional and neat. As a former insurance property adjuster, I was extremely impressed.
The crew chief did an excellent job explaining each part and he made me feel that it all would be returned to normal. He did a great job! Thank you.
They were not only on time but they were always early. Both team members have been very nice to explain everything and answer all our questions. Also, they were always professional and we just enjoyed their company every time they came to our house.